Terms of Service

Effective Date: March 1, 2025

TERMS OF SERVICE AGREEMENT

USING THE SERVICES INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THE SERVICES.

This Terms of Service governs your access to and use of all SCALIBIT Services listed on our websites, including https://scalibit.com and its affiliated domains. “You” and “Customer” refer to any individual or entity that purchases, accesses, or uses the Services. If you are acting on behalf of an organization, company, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to this Agreement. If you do not have such authority, or if you do not agree to these Terms, you must not register for, order, or use the Services.

By submitting an order, creating an account, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement and all incorporated policies, including the Acceptable Use Policy (AUP), Privacy Notice, and other applicable legal documents referenced herein.

This Terms of Service Agreement ("Agreement") sets forth the terms and conditions of the use of our systems, software, platforms, APIs, and the use and/or purchase of our products and related services, and for the purchase and/or use of any products and services acquired through SCALIBIT from our partners and/or affiliates (collectively, "Services").

In this Agreement, "You" and "Your" refer to you as the user of our Services, or any agent, employee, servant, or person authorized to act on your behalf. "We", "Us" and "Our" refer to SCALIBIT.COM, as well as its subsidiaries and sister companies (“SCALIBIT”). This Agreement explains our obligations to you, and your obligations to us for using our Services. These obligations are in addition to (not in lieu of) any specific terms and conditions that apply to particular Services.

When you use our site, your account (or you permit someone else to use it) to purchase or otherwise acquire access to Services or to cancel your Services (even if we were not notified of such authorization), you signify your agreement to the terms and conditions contained in this Agreement, along with the following policies and applicable product agreements, which are incorporated by reference herein.

You may use SCALIBIT’s websites or Services — including but not limited to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments), and all ancillary and related services including Domain Registration, SSL Certificates, and IP Address Services — solely for lawful purposes and in full compliance with all applicable local, state, and federal laws of the United States, as well as all foreign, national, and international laws, regulations, and treaties applicable to your access or use of the Services, including the laws of the countries where the servers, data centers, or upstream infrastructure providers utilized by SCALIBIT to deliver its Services are physically located.

Any unlawful use of the Services — including the hosting or distribution of illegal content, engagement in fraudulent or criminal activity, or any other violation of applicable law — is strictly prohibited. You are solely responsible for all actions and content associated with your use of the Services.

Upon detection, complaint, or lawful notification of illegal use or content, SCALIBIT may immediately suspend or terminate your account and Services without refund. SCALIBIT shall bear no liability for such termination or for any resulting loss or damages. SCALIBIT may cooperate, as required or permitted by law, with law enforcement agencies, prosecutors, and courts in connection with any investigation or proceeding.

To avoid such consequences, customers must not use SCALIBIT Services — either openly or covertly — for any unlawful or unauthorized purpose.

The following general policies apply to all our Services:

• Terms of Service (TOS)

• Acceptable Use Policy (AUP)

• Domain Registration Agreement

• AI, GPU & High-Risk Compute Usage Policy

• Privacy Notice

• Data Processing Agreement (DPA)

• US States Privacy Notice

• California Privacy Notice (CCPA)

• GDPR Privacy Notice (EEA)

• Türkiye Personal Data Protection Law (KVKK)

• Cookies Policy

• Anti-Spam Policy

• Copyright Policy (DMCA)

• Report Abuse Policy

• Law Enforcement & Legal Requests Policy (Information Requests)

• Anti-Fraud Disclaimer

• Refund Policy

Applicability. The Acceptable Use Policy applies to all SCALIBIT Services — including but not limited to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, AI/HPC Clusters), as well as ancillary and related services such as Domain Registration, SSL Certificates, and IP Address Services. This Policy applies to all users under the Customer’s account — including employees, contractors, resellers, and end users.

Scope and Applicability.

Unless expressly stated otherwise, this Agreement (including the AUP, Privacy Notice, Data Processing Agreement, Refund Policy, and all documents incorporated by reference) applies to all Services provided by SCALIBIT. These include, but are not limited to:

• Shared Web Hosting: cPanel Hosting, CWPpro Hosting, and WordPress Hosting
• Virtual Machines: VPS, VDS, Dedicated Cloud Servers
• Cloud Services: Cloud Hosting, Cloud Servers, Cloud Backup
• Cloud Compute: Standard Performance, High Performance, High Frequency
• Optimized Cloud Compute: General Purpose, CPU Optimized, Memory Optimized, Storage Optimized
• Dedicated Servers: Enterprise-grade physical Dedicated Servers or Bare Metal configurations
• AI, GPU & High-Risk Compute Hosting: GPU Cloud Instances, Dedicated GPU Servers, AI/HPC Clusters, and other high-compute or AI-driven workloads
• Domain Name Products and Services: Registration, renewal, management, transfer, Whois privacy, DNS protection
• SSL Certificate Products and Services: Purchase, issuance, renewal, lifecycle management
• IP Address Services: Assignment, routing, management, direct leasing of IPv4/IPv6 ranges
• Ancillary Add-ons and Beta Services: Additional, optional, or preview offerings linked to active Services

Any use of SCALIBIT Services for artificial intelligence (AI), machine learning (ML), GPU hosting, automated decision-making systems, or other high-risk compute workloads is additionally governed by the AI, GPU & High-Risk Compute Usage Policy.

Where a section is expressly service-specific, it supplements (and does not replace) these general terms for that service only. In the event of a conflict between the general terms and a service-specific term, the service-specific term controls for that service only. References to features that may not exist for a given service (e.g., a control panel on certain Dedicated configurations) are understood to be “where applicable” and do not create an obligation to provide such features for all services.

DEFINITIONS — SERVICES

“Services” means any product or service provided by SCALIBIT, including Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers, AI, GPU & High-Risk Compute Hosting, Domain Name Products and Services, SSL Certificate Products and Services, and IP Address Services, as well as related add-ons and ancillary offerings.

“Virtual Machines” means virtualized compute offerings and services provided on shared or dedicated physical hardware, including VPS, VDS, and Dedicated Cloud Servers.

“Cloud Services” means general-purpose cloud-based offerings and services, including Cloud Hosting, Cloud Servers, and Cloud Backup.

“Cloud Compute Services” means performance-optimized compute offerings and services, including Cloud Compute (Standard Performance, High Performance, High Frequency).

“Optimized Cloud Compute Services” means specialized compute offerings and services optimized for specific workloads, including General Purpose, CPU Optimized, Memory Optimized, and Storage Optimized.

“Dedicated Servers” means physically dedicated, non-virtualized infrastructure offerings and services, including Dedicated Servers or Bare Metal configurations available in multiple global locations.

“Domain Name Products and Services” means the registration, renewal, management, and transfer of internet domain names, along with related enhancements such as Domain Protection, Whois Privacy, and Premium DNS, provided through SCALIBIT or its accredited partners.

“SSL Certificate Products and Services” means the purchase, issuance, renewal, and management of SSL or TLS certificates used to secure website communications.

“IP Address Services” means the assignment, routing, and management of IPv4 and IPv6 addresses provided in connection with SCALIBIT Services (including Shared Web Hosting, Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers, and AI, GPU & High-Risk Compute Hosting), as well as the direct leasing of dedicated IP address blocks where applicable.

“Shared Services” means Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting).

“AI, GPU & High-Risk Compute Hosting” means any SCALIBIT product or service specifically designed for GPU-accelerated, AI-driven, or high-compute workloads, including: GPU Cloud Instances (virtualized or passthrough GPU VPS/VDS), Dedicated GPU Servers (bare-metal NVIDIA or AMD GPU servers), Multi-GPU AI Training Clusters (NVLink, A100, H100, MI300 or similar architectures), High-Compute HPC Nodes (advanced parallel processing environments), and AI-Oriented Bare Metal Deployments (LLM training, inference, and model serving).

“AI Services” means any SCALIBIT offering that involves the use, deployment, or hosting of artificial intelligence (AI), machine learning (ML), deep learning, LLM training or inference, GPU-accelerated compute, automated decision-making systems, model orchestration, or any other computationally intensive or high-risk workload — whether virtualized, bare-metal, or hybrid — including, without limitation: GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training & Inference Environments, High-Compute HPC Nodes, AI Compute Clusters, Model Deployment Hosting, and other AI-oriented Bare Metal Deployments. Such services may be subject to additional compliance controls, including export control laws, AML/KYC verification, Responsible AI Use requirements, and applicable regional AI governance frameworks (e.g. EU AI Act, U.S. AI Executive Orders, UK AI Safety Regulations).

AI Services are subject to additional controls, including (but not limited to) the AI, GPU & High-Risk Compute Usage Policy , U.S. Export and Sanctions Regulations, AML/KYC verification, Responsible AI Use requirements, and any applicable regional AI regulations (including EU AI Act, UK AI Safety standards, and U.S. Executive Orders).

“Infrastructure Provider” means that SCALIBIT operates as a technical infrastructure provider offering servers, virtualization, networking, GPU-accelerated systems, and related platform resources — including Virtual Machines, Cloud Compute, Optimized Cloud Compute, Dedicated Servers, and AI, GPU & High-Risk Compute Hosting. SCALIBIT does not manage, monitor, inspect, or access Customer data, AI models, training datasets, inference tasks, servers, VMs, cloud, or hosted systems beyond what is technically necessary to provision and maintain the infrastructure. Customers retain full administrative control over their own environments (including virtual machines, cloud instances, dedicated servers, GPU servers, HPC nodes, and AI training clusters) and are solely responsible for all content, configurations, training materials, and computational activities conducted thereon. SCALIBIT does not have access to Customer passwords, SSH keys, login credentials, or any other authentication materials, including those used to access or manage Customer-managed Virtual Machines, Cloud Instances, Dedicated Servers, GPU Servers, AI Clusters, or other Bare Metal environments. SCALIBIT cannot log in to, interact with, or remotely access any Customer systems, as such credentials are created, stored, and controlled exclusively by the Customer. Optional security features, such as Two-Factor Authentication (2FA), are provided as self-managed tools, and their activation, configuration, and use are under the Customer’s exclusive control and responsibility.

SCALIBIT provides technical infrastructure services across multiple layers, including virtualized cloud platforms, GPU-enabled compute environments, and physically dedicated servers or bare-metal servers, utilizing upstream data center facilities and network providers. While SCALIBIT manages the compute, hardware, and platform infrastructure layers necessary to deliver these Services, it does not operate or control the underlying physical network layer, routing systems, or IP address space of the upstream providers. Accordingly, certain network-level actions — such as null-routing, IP reassignments, or rDNS updates — may require coordination with upstream infrastructure providers and may be subject to their respective policies or response times. SCALIBIT retains only allocation records identifying which Service and IP addresses were assigned to a given Customer.

“Law Enforcement and Legal Requests for Customer Data (Information Requests Policy)” refers to SCALIBIT’s official policy outlining the procedures, verification requirements, and applicable jurisdictional scope under which SCALIBIT may disclose limited technical or account-level information in response to valid and lawful requests from competent authorities. SCALIBIT cooperates with law enforcement only in strict compliance with applicable local, state, federal, and international laws — including, but not limited to, the Electronic Communications Privacy Act (ECPA), Mutual Legal Assistance Treaties (MLAT), GDPR, CCPA, and KVKK. All requests must be lawful, verifiable, and properly served, as described in the Law Enforcement and Legal Requests for Customer Data (Information Requests Policy) available at https://scalibit.com/legal/information-requests.

“AI, GPU & High-Risk Compute Usage Policy” means the policy governing the lawful, compliant, and ethical use of AI, GPU acceleration, machine learning, deep learning, crypto-related compute workloads, automated decisioning, or any high-risk compute activities hosted on SCALIBIT infrastructure. This policy forms an integral part of this Agreement and applies to all Services where such workloads are deployed, including Shared Web Hosting, Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, and Dedicated Servers. The policy is available at: https://scalibit.com/legal/ai-highrisk-compute-policy.

1. ELIGIBILITY & AUTHORITY

Before using SCALIBIT’s Websites or Services (as defined in Section Scope and Applicability), you must ensure that your use complies with all applicable local, state, and federal laws of the United States, as well as all foreign, national, and international laws, rules, and regulations in the jurisdictions where you access or use the Services, including (where applicable) the laws of the countries where the servers, data centers, or upstream infrastructure providers utilized by SCALIBIT to deliver its Services are physically located, including (but not limited to) export control, sanctions compliance, data protection and privacy laws, AI regulatory frameworks, and any applicable restrictions on high-risk compute, machine learning, or GPU-accelerated workloads. Your right to access or use the Websites and Services is revoked to the extent that such use is prohibited by, or conflicts with, any applicable law, rule, or regulation. You are solely responsible for making these determinations before using the Websites or Services.

The Websites and Services are not targeted toward, nor intended for use by, anyone under the age of eighteen (18). By using the Websites or Services, you represent and warrant that (a) you are at least 18 years of age; or (b) you otherwise possess sufficient legal consent, permission, and capacity to use the Websites and Services under the laws of your applicable jurisdiction(s).

To access certain features or purchase specific Services (including but not limited to Shared Web Hosting, Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers, AI, GPU & High-Risk Compute Hosting, Domain Name Products and Services, SSL Certificate Products and Services, and IP Address Services), you must register for an account (“Account”). During registration, you may be required to provide accurate and complete information, including your name, email address, and a valid form of payment. Optional information may also be provided voluntarily. The collection, use, and disclosure of such information are governed by SCALIBIT’s Privacy Notice and by the terms of its Data Processing Agreement (DPA).

SCALIBIT relies on the accuracy of the information provided by the Customer for account verification, billing, and abuse mitigation purposes. SCALIBIT does not independently verify customer-provided information unless verification is required for fraud prevention, legal compliance, or lawful identification requests.

SCALIBIT reserves the right, in its sole discretion, to refuse to provide or continue providing the Websites or Services to any individual or entity, and to modify its eligibility criteria at any time, including (but not limited to) cases of non-compliance with this Agreement or related policies. We may deactivate, terminate, restrict, or delete any Account or access to the Websites and Services at any time, with or without prior notice, at our sole discretion.

If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have full legal authority to bind that entity to this Agreement (and all related policies incorporated by reference). In such case, the terms “you” and “your” shall also refer to that entity. If SCALIBIT later determines that you lacked such authority, you will be personally responsible for all obligations under this Agreement and any related agreements entered into through your Account, including all payment obligations.

SCALIBIT shall not be liable for any loss or damage resulting from its reliance on any instruction, notice, or communication reasonably believed to originate from an authorized representative of your entity. If there is reasonable doubt regarding the authenticity of any such communication, SCALIBIT may, but is not obligated to, require additional authentication before taking action. You further agree to be bound by this Agreement and any applicable product-specific terms for all transactions conducted by you, anyone acting as your agent, or anyone using your Account or Services, whether or not authorized by you.

2. TERM OF AGREEMENT; MODIFICATION

You agree that SCALIBIT may, at its sole discretion, modify this Agreement or any aspect of the Services from time to time. Such modifications become effective immediately upon posting to SCALIBIT’s official Websites. Continued use of the Websites or Services after such modifications constitutes your acceptance of the revised Agreement.

This Agreement incorporates by reference all additional policies made available in the SCALIBIT Legal Center, including but not limited to the Acceptable Use Policy (AUP), Privacy Notice, Data Processing Agreement (DPA), AI, GPU & High-Risk Compute Usage Policy, and any other policy or guideline published at https://scalibit.com/legal. By using the Services, you agree to comply with all such policies.

If you have purchased any Services from SCALIBIT (including but not limited to Shared Web Hosting, Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers or Bare Metal, AI, GPU & High-Risk Compute Hosting, as well as Domain Name Products and Services, SSL Certificate Products and Services, and IP Address Services), this Agreement — as amended from time to time — will remain in full force and effect for as long as you maintain or use such Services. SCALIBIT may source its physical or virtual infrastructure from multiple third-party data centers worldwide. In such cases, the underlying hardware, network, or IP connectivity may be operated by the respective upstream data center or network provider, and SCALIBIT’s role remains limited to the provisioning, allocation, and management of the Services, as described in the Infrastructure Provider section of this Agreement.

3. ORDER

3.1 How We Will Accept Your Order

Placing an order on our Website does not guarantee acceptance of your order. Our acceptance of your order will take place only after your order has been reviewed and you receive confirmation that your order has been fulfilled. Orders may be declined for any reason or no reason, and acceptance is at our sole discretion. Upon acceptance, a binding contract will come into existence between you and SCALIBIT. Payment must be received in full before any Services will be provisioned or activated. Provisioning is subject to infrastructure availability and verification as described below.

For security, anti-fraud, or regulatory compliance purposes, SCALIBIT reserves the right to request identity verification before accepting any new order. Verification may be required when an order appears suspicious, is flagged by our fraud detection systems, or when there is an inconsistency between the account holder and the payment or billing information (for example, when the person who placed the order differs from the person or entity making the payment).

Such verification may include, but is not limited to, a government-issued photo ID, passport, company registration documents, proof of address, bank or payment receipts, and a selfie holding the ID. Verification requests will only be made through secure SCALIBIT communication channels (such as the Client Portal or official support ticket). All documents provided will be processed and retained in accordance with our Privacy Notice and applicable data protection laws.

For certain orders involving AI, GPU, or other high-risk compute workloads — including but not limited to GPU clustering, AI model training or fine-tuning, large-scale machine learning pipelines, automated decisioning systems, or large language model (LLM) hosting — SCALIBIT may require additional review and information prior to accepting or provisioning the order. This enhanced screening may involve completion of a dedicated AI Hosting Application (available at https://scalibit.com/ai-hosting-application) and, where applicable, a separate AI KYC / Enhanced Due Diligence (EDD) Verification Form, as specified in the AI, GPU & High-Risk Compute Usage Policy.

Important Exclusion: Cryptocurrency mining, blockchain validation, hash-rate resale, GPU/CPU crypto-compute, staking node hosting, or any crypto-related computation is strictly prohibited on all SCALIBIT Services — including AI, GPU & High-Risk Compute Hosting environments — and is not eligible for review, approval, or provisioning under any circumstance. Such activity is expressly banned and cannot be approved even under Enhanced Due Diligence.

SCALIBIT reserves the right to decline, suspend, or terminate — without refund — any account, service, or deployment found to be engaged in crypto-related compute workloads, or where such activity is reasonably suspected. Repeated violations may result in permanent account closure, null-routing, and inclusion in industry-wide fraud or abuse reporting databases.

As part of this review, SCALIBIT may request additional technical and business details about your intended AI- or GPU-related workloads — including (where applicable) intended use cases, data sources and categories, model types, training objectives, deployment architecture, end-user jurisdictions, and relevant regulatory considerations. SCALIBIT may also request clarification regarding potential dual-use risks (e.g., biometric analysis, surveillance systems, model fine-tuning for sensitive sectors, or applications with geopolitical or sanctions-related implications).

Orders may be declined, delayed, or limited if SCALIBIT determines, in its sole discretion, that the proposed usage poses unacceptable legal, regulatory, export control, sanctions, ethical, or infrastructure risk, or if it conflicts with the AI, GPU & High-Risk Compute Usage Policy or the Acceptable Use Policy.

Failure to promptly provide the requested verification information may result in your order being declined or canceled. If payment has already been received, it will be refunded using the same payment method originally used for the transaction (for example, via PayPal, credit card, or bank transfer). In certain cases, provisioning may depend on availability from upstream infrastructure or data center providers. If the requested configuration, IP range, or location is unavailable, SCALIBIT will offer an equivalent alternative or issue a full refund according to the Refund Policy.

3.2 If We Cannot Accept or Fulfil Your Order

If we do not or cannot accept or fulfil your order, we will inform you of this and refund any money you have paid to us. Examples of when we may not be able to fulfil your order include, but are not limited to:

• when your desired domain name is no longer available for registration;
• where the registry has applied a non-standard or premium price;
• where a domain transfer you have requested can no longer be completed;
• where the ordered server, configuration, or hardware specifications are temporarily out of stock or unavailable;
• where the specific data center location or upstream infrastructure provider requested is not available at the time of order;
• where a replacement configuration or server model has been offered but not accepted by you;
• where we are unable to verify your payment, identity, or compliance with our Anti-Fraud Policy;
• where your intended use of the Services involves AI, GPU, or other high-risk compute workloads that, in our reasonable opinion, breach or are likely to breach the AI, GPU & High-Risk Compute Usage Policy or applicable export control, sanctions, data protection, or AI regulatory frameworks;
• or where providing the service would otherwise violate applicable laws, regulations, or sanctions.

In such cases, you will be promptly notified, and if payment has already been received, a full refund for the affected service will be issued in accordance with our Refund Policy.

4. ACCOUNTS; ACCURATE INFORMATION; TRANSFER OF DATA ABROAD

4.1 Account Information

• 4.1.1 You agree to provide current, complete, and accurate information about yourself as required during the account creation process, and to maintain or update this information as necessary to keep it accurate and up to date. All such information shall be referred to as your account information (“Account Information”).

• 4.1.2 Upon registration, you will receive an email containing a verification link or code to confirm ownership of your email address. You must complete this verification process before your account becomes active. Orders placed under unverified accounts will not be accepted or processed.

• 4.1.3 You are responsible for ensuring that your email address remains valid and accessible at all times, as it serves as the primary method of communication for service notifications, billing alerts, and security verification. If you change your email address, you must notify SCALIBIT through the official Customer Support system and provide a new address, which will also require verification before being activated on your account.

• 4.1.4 You hereby grant SCALIBIT the right to disclose Account Information to third parties, in accordance with our Privacy Notice and Data Processing Agreement (DPA), for purposes of fraud prevention, regulatory compliance, and ensuring the security and integrity of SCALIBIT systems.

• 4.1.5 Providing false, incomplete, or misleading Account Information constitutes a violation of SCALIBIT’s Terms. SCALIBIT may deny account creation or cancel pending orders if any discrepancies or unverifiable details are detected during registration. Any payments received for such denied accounts will be refunded through the same payment method originally used.

• 4.1.6 SCALIBIT may suspend or disable any existing account without refund if the Customer willfully fails to promptly update Account Information upon change, or fails to respond for more than five (5) business days to inquiries by SCALIBIT regarding the accuracy or validity of Account Information.

• 4.1.7 For Services involving AI, GPU acceleration, High-Risk Compute, machine learning training, model deployment, or automated decision-making systems, SCALIBIT may require additional account-level verification (Enhanced Due Diligence) including business justification, intended use case, export control status, and compliance screening to ensure compliance with applicable AI governance frameworks, sanctions rules, export restrictions, and ethical AI requirements.

4.2 Account Accuracy and Security

In order to access certain features of the Website or to use certain Services, you must create an Account. You represent and warrant that all information you provide when creating your Account is accurate, current, and complete, and that you will maintain the accuracy and completeness of this information throughout your use of the Services. You agree to notify SCALIBIT within five (5) business days of any change to your Account Information. Failure to respond within five (5) business days to any inquiries from SCALIBIT to verify the validity of your Account Information will constitute a material breach of this Agreement.

If SCALIBIT has reason to believe that your Account Information is untrue, inaccurate, incomplete, or misleading, SCALIBIT reserves the right, in its sole discretion, to suspend or terminate your Account and any related Services.

You are solely responsible for all activity occurring under your Account, whether authorized by you or not, and you must keep your Account credentials secure — including, without limitation, your username, support PIN code, password, API key (if any), and any other sensitive access information. You must notify SCALIBIT immediately of any breach of security or unauthorized use of your Account. SCALIBIT does not manage customer-side authentication systems or have access to customer login environments.

In cases involving AI model hosting, GPU clustering, LLM training, deployment of autonomous AI agents, or high-risk automated decision-making workloads, SCALIBIT may require additional security controls — such as multi-factor authentication, API key rotation, signed model provenance details, or usage monitoring — to protect platform integrity and prevent misuse. Customers remain fully responsible for configuring and maintaining such safeguards where required.

SCALIBIT shall not be liable for any loss or damage you incur due to unauthorized access or use of your Account. However, you may be held liable for any loss or damage suffered by SCALIBIT or others caused by such unauthorized use.

For security, anti-fraud, or regulatory compliance purposes, SCALIBIT reserves the right to request identity verification (such as government-issued ID, passport, or business registration documents) at any time. Verification may also be required when an order appears suspicious, is flagged by our fraud detection systems, or where there is an inconsistency between the account holder and payment or billing information. Such verification may include, but is not limited to, a government-issued photo ID, passport, company registration documents, proof of address, bank/payment receipts, and a selfie holding the ID.

Verification requests will only be made through secure SCALIBIT channels (e.g., the Client Portal or official support ticket), and any documents provided will be processed and retained in accordance with our Privacy Notice and applicable data protection laws. Failure to promptly provide requested verification may result in suspension, delay, or cancellation of the order, or termination of your Account and Services. SCALIBIT may also perform such verification prior to activating Services for first-time or high-risk orders.

High-risk orders — including those involving AI infrastructure deployments, GPU clusters, advanced high-compute environments, or potential dual-use technologies — may be subject to additional validation under applicable sanctions, export control, and anti-money laundering (AML) frameworks. Crypto-mining, blockchain validation, or hash-rate resale activities are strictly prohibited and are not eligible for such validation or approval. SCALIBIT reserves the right to decline, suspend, or terminate any account where such risks are identified.

All Account passwords are created and managed exclusively by the Customer during registration or through the Client Portal. SCALIBIT does not have access to, store, or retrieve customer passwords under any circumstances. For enhanced protection, customers may enable Two-Factor Authentication (2FA) from the Security Settings section of the Client Portal. When enabled, access to the Account will require both the account password and a time-based verification code generated by the Customer’s authentication app. By default, Two-Factor Authentication is disabled and must be manually activated by the Customer. SCALIBIT strongly recommends enabling this feature to provide an additional layer of security against unauthorized account access.

4.3 Transfer of Data Abroad

If you are visiting this Website or using our Services from a country other than the one in which our servers, upstream infrastructure providers, or data processing facilities are located, your communications with us and your use of our Services may result in the transfer of personal data (including your Account Information) across international borders.

By creating an Account, using our Services, or communicating electronically with SCALIBIT, you explicitly consent to such international transfers of personal data. These transfers may include the movement of data between SCALIBIT’s global infrastructure locations (such as data centers or cloud regions in the United States, Europe, Asia, or other jurisdictions where SCALIBIT or its trusted service providers operate).

All such transfers are carried out in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, applicable United States privacy regulations — such as the California Consumer Privacy Act (CCPA/CPRA) and other relevant U.S. State Privacy Laws — and the Turkish Law on the Protection of Personal Data (KVKK). Where required, SCALIBIT implements appropriate safeguards — such as Standard Contractual Clauses (SCCs), data processing agreements, or equivalent legal mechanisms — to ensure an adequate level of data protection.

Where customers deploy AI models, training data, inference pipelines, or GPU compute resources across multiple global cloud locations, you acknowledge and agree that data (including model training logs, telemetry, and related metadata) may be transferred across international regions strictly for infrastructure delivery purposes. Such transfers remain governed by applicable GDPR, UK GDPR, CCPA, KVKK, SCCs, and other data protection requirements.

5. ACCOUNT PANEL

The Account Panel associated with your account (“Account Panel”), typically accessible at https://scalibit.com/login, enables you to purchase, renew, extend, suspend, or cancel Services, and to manage billing, support tickets, and service configurations.

When you register for the Services, you will create login credentials (email and password). You may access or modify your Services, Content, or data only through these credentials. You are solely responsible for maintaining the confidentiality and security of your password and for all activities that occur under your Account or using your credentials.

SCALIBIT reserves the right to implement account verification procedures for security, anti-fraud, and regulatory compliance purposes. Such verification may include email verification, two-factor authentication (2FA), or other validation mechanisms. SCALIBIT may also request additional information to verify the ownership or legitimacy of the Account if suspicious activity or inconsistent data is detected.

You must immediately notify SCALIBIT of any unauthorized use of your Account, password, or any other security breach at support@scalibit.com. Failure to do so may result in suspension or termination of your Account. SCALIBIT shall have the right to monitor login credentials and may, at its discretion, require you to change them if deemed insecure or inappropriate. If your chosen username, email, or password is considered offensive, misleading, or violates third-party rights, SCALIBIT reserves the right to suspend or reclaim the Account.

You agree not to use the Account Panel to overload, interfere with, or abuse any SCALIBIT systems, APIs, or Services. Abuse includes, but is not limited to, excessive API calls, repeated automated actions, or any activity that disrupts or degrades the normal operation of SCALIBIT infrastructure. Determination of abuse shall be made solely at SCALIBIT’s discretion. Any violation may result in immediate Account suspension or termination without notice.

SCALIBIT reserves the right to remove or reclaim any usernames, identifiers, or account handles at any time and for any reason, including but not limited to third-party rights claims or security concerns.

It is your responsibility to ensure that SCALIBIT’s domain names (including “scalibit.com”) and notification emails are not blocked, filtered, or marked as spam by you or your email provider. You are also required to perform all necessary security, maintenance, and configuration tasks for your Services — including applying software updates, patches, and securing any applications, websites, or data hosted through SCALIBIT. You are solely responsible for managing and securing your content, databases, and any customer data hosted within your environment.

6. ACCOUNT USE

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your login email address and password. You must ensure that your primary contact email remains valid, secure, and accessible at all times, as SCALIBIT sends all official communications — including invoices, payment reminders, suspension notices, service updates, security alerts, domain renewal notices, ICANN-required notifications, and support ticket correspondence — exclusively to the registered email address.

If you wish to allow additional users (such as billing staff, technical administrators, or company representatives) to receive specific notifications or access certain areas of your Account, you may add them through the User Management feature. You may assign granular permissions (e.g., invoices, support tickets, domain management, account profile, email history) and configure whether they receive email notifications, panel access, or both. Account owners always retain full permissions and remain responsible for any actions taken by authorized sub-users.

SCALIBIT staff will never ask you for your password and will never send you a password chosen by us. Password changes are performed only through secure, system-generated mechanisms:

• Self-Service Reset: If you forget your password but still have access to your registered email address, you may initiate a password reset using the “Forgot?” or “Lost Password Reset” function on the Client Area login page. A time-limited reset link will be sent to your registered email address. You are responsible for choosing a strong, unique password and keeping it confidential.
• Assisted Recovery (No Email Access): If you no longer have access to the email address associated with your Account, SCALIBIT may, at its discretion, require identity verification and/or supporting documentation (for example, a government-issued photo ID (national ID card or passport), proof of residence (recent utility bill or bank statement), or valid company registration records or proof of domain ownership) before updating your contact details or enabling password recovery. Once your identity is verified, a secure password reset link will be sent to the verified contact email address. At no time will SCALIBIT disclose your existing password.
  
  Any documents submitted for identity verification will be used solely for account security and fraud prevention purposes, handled in accordance with SCALIBIT’s Privacy Notice and Data Protection practices, and will be securely deleted once verification is completed (unless longer retention is legally required).

You are fully responsible for all activities conducted under your Account, whether authorized by you or not. SCALIBIT is not liable for any loss or damage arising from unauthorized use of your credentials where such access results from your failure to maintain adequate security over your Account, devices, or email address.

In the event of ownership or access disputes — including but not limited to partnership dissolution, business separation, divorce, or other legal conflicts — SCALIBIT will remain neutral and may place the affected Account or Services on administrative hold until a valid legal determination or mutual resolution is provided. During this period, SCALIBIT shall not be liable for any data loss, downtime, or financial damages resulting from such disputes.

You agree to defend, indemnify, and hold harmless SCALIBIT, its affiliates, officers, employees, and agents from any and all claims, damages, or liabilities arising out of or related to such ownership or access disputes, including attorney fees and associated legal costs.

If you are required to transmit sensitive or personal information to SCALIBIT (such as identity documents or payment verification data), you must ensure that such information is transmitted only through secure and encrypted channels designated by SCALIBIT (e.g., the Client Portal or official Support Ticket system). SCALIBIT is not responsible for any data transmitted through unsecured, third-party, or unofficial communication methods.

Failure to maintain access to your primary contact email address does not exempt you from receiving notices or being bound by applicable deadlines — including, but not limited to, service suspension, invoice due dates, charge accrual, domain expiration or redemption timelines, data deletion schedules, policy enforcement actions, or legal compliance requirements. Once a notice is sent by SCALIBIT to your registered email address, it is deemed duly delivered, regardless of whether you actually accessed or reviewed the message.

7. DATA PROTECTION, USE & PROCESSING

Important Clarification: For services where SCALIBIT acts solely as an infrastructure provider — including but not limited to Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers or Bare Metal, and AI, GPU & High-Risk Compute Hosting — SCALIBIT does not process, monitor, or have access to customer data stored or managed on these servers. In such cases, the Customer retains full administrative and technical control, acting as both the data controller and data processor for any personal or business data hosted within their environment. SCALIBIT’s role is strictly limited to providing infrastructure, maintaining hardware functionality, and ensuring network availability; no content-level processing is performed. SCALIBIT’s obligations under this Section apply only to services where SCALIBIT processes personal data on behalf of the Customer (such as Shared Web Hosting or Managed Platform Services).

SCALIBIT provides hosted and cloud-based Services that may involve the submission, collection, storage, and/or processing of personally identifiable information about you or your customers (“Your Data”) in connection with your use of such Services (“Covered Services”). These Covered Services are limited to environments where SCALIBIT manages the system software layer or provides technical support involving limited data access. For the purposes of this Section, “Your Data” excludes any user content uploaded, stored, or managed by you that is outside the scope of SCALIBIT’s processing responsibility.

SCALIBIT acts as a Data Processor (or Service Provider under applicable law) with respect to Your Data, while you (and your applicable affiliates) act as the Data Controller (or Data Exporter). This role applies only to Covered Services where SCALIBIT has limited, controlled access to Your Data (for example, Shared Web Hosting or Managed Platform Services). The terms of SCALIBIT’s Data Processing Addendum (DPA) — including the Standard Contractual Clauses (where applicable) — are hereby incorporated into and form an integral part of these Terms of Service.

The DPA provides contractual assurance that SCALIBIT implements appropriate technical and organizational measures to safeguard Your Data and to ensure that any transfer of personal data from the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection requirements complies with applicable laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), and the Turkish Law on the Protection of Personal Data (KVKK), as well as emerging regulations applicable to AI and high-risk compute environments such as the EU AI Act, the US Executive Order on Safe, Secure AI, and the ISO/IEC 42001 AI Management Standard.

By purchasing or using any Covered Service, you acknowledge and agree that such processing of Your Data will be conducted in accordance with the DPA and any applicable appendices (including the Standard Contractual Clauses where required). You further acknowledge that you are responsible for ensuring that your collection and use of personal data through SCALIBIT Services comply with applicable data protection laws, including providing any required notices and obtaining any necessary consents from your customers or end users.

SCALIBIT does not access, sell, share, or use Your Data except as required to deliver the Services, to fulfill legal obligations, or to maintain the security and integrity of its systems. SCALIBIT will not process Your Data for any purpose other than as described in the DPA or as otherwise authorized by you in writing.

For services where SCALIBIT acts solely as an infrastructure provider (as described in this Section), SCALIBIT has no access to, and does not store, monitor, or process any customer data. The Customer bears full responsibility for compliance with all applicable data protection and privacy laws regarding the collection, storage, and processing of such data, including obtaining necessary consents and providing required disclosures to data subjects. SCALIBIT shall not be deemed a Data Processor for any self-managed or customer-controlled environments.

For AI, GPU & High-Risk Compute Hosting Services, SCALIBIT does not collect, access, monitor, or retain any model weights, training datasets, inference inputs, or output content (including text, images, speech, code, or other generative materials). SCALIBIT does not access tenant AI environments, deployed models, fine-tuning material, source data, prompt content, or customer intellectual property.

SCALIBIT also does not collect or store any real-time network-level traffic data or packet logs, including destination IPs, content payloads, browsing activity, communication metadata, or deep packet inspection (DPI) data. All transit traffic and low-level network telemetry are handled directly by upstream data center providers and their carrier-grade network systems.

SCALIBIT retains only a minimal set of service metadata strictly necessary for billing, provisioning, abuse handling, and contractual record-keeping — such as the customer account identifier, product or service type, data center region, assigned IP address ranges, order and activation timestamps, suspension or cancellation dates, and high-level resource allocation details (for example, the number of GPUs, vCPUs, RAM, or storage capacity associated with a given service). These records do not provide SCALIBIT with any access to, or visibility into, customer files, applications, operating systems, AI workloads, or in-server activity. All such environments remain fully under the customer’s exclusive control and can only be accessed by the customer or parties explicitly authorized by the customer.

8. OUR ACCEPTABLE USE AND ANTI-SPAM POLICIES

To use SCALIBIT Services, you acknowledge, agree to, and warrant ongoing compliance with our Acceptable Use Policy (AUP) and Anti-Spam Policy (collectively, the “Policies”), as each may be updated or amended from time to time. These Policies govern acceptable and prohibited uses of SCALIBIT Services, including but not limited to restrictions on content, abusive or harmful activity, bulk messaging, system or network abuse, and violations of applicable laws or regulations.

You understand and agree that compliance with these Policies is a material condition of your use of SCALIBIT Services. Any violation of the AUP or Anti-Spam Policy constitutes a material breach of this Agreement and may result in immediate suspension or termination of your Services without refund, and may also lead to legal action or reporting to appropriate authorities.

SCALIBIT reserves the right to investigate suspected violations and to take any action it deems appropriate, including restricting or disabling access, removing content, suspending accounts, or cooperating with law enforcement authorities, public prosecutors, courts, judicial bodies, and affected third parties. You remain solely responsible for all use of your Services, including activities of any users, sub-users, or third parties operating under your account.

The Acceptable Use Policy and Anti-Spam Policy are hereby incorporated by reference and form an integral part of these Terms of Service. If you do not agree to these Policies, you must discontinue use of the Services immediately.

9. AVAILABILITY OF WEBSITE & SERVICES

SCALIBIT shall use commercially reasonable efforts to provide this website, the Services available for purchase on our site, and the operation of our infrastructure on a twenty-four (24) hour, seven (7) day per week basis. However, you acknowledge and agree that from time to time, access to the Site or Services may be temporarily unavailable or inoperable due to: (i) maintenance, repairs, or upgrades performed by SCALIBIT; (ii) network or equipment malfunctions; or (iii) causes beyond our reasonable control, including but not limited to power outages, Internet or telecommunications failures, denial-of-service (DoS/DDoS) attacks, acts of God, natural disasters, pandemics, labor disputes, or governmental restrictions (collectively, “Force Majeure Events,” as further described in Section 52 – Force Majeure).

You acknowledge and agree that SCALIBIT has no control over the continuous or uninterrupted operation of the Internet or third-party networks, and that we assume no liability for any service interruption, degradation, or data loss arising from such events. Under no circumstances shall SCALIBIT be liable for any damages, loss of data, loss of revenue, or business interruption resulting from any temporary unavailability of the Services.

From time to time, SCALIBIT may introduce new or experimental features, limited preview services, or pre-release offerings (“Beta Services”). Beta Services are provided for testing and evaluation purposes only and are offered on an “as is,” “as available,” and “with all faults” basis. By using any Beta Services, you acknowledge and agree that:

(i) Beta Services may contain bugs, errors, or defects and may not operate reliably;
(ii) SCALIBIT does not recommend using Beta Services in production or mission-critical environments;
(iii) SCALIBIT may modify, suspend, or discontinue Beta Services at any time without prior notice;
(iv) Technical support for Beta Services may be limited or unavailable;
(v) Commercial versions of Beta Services may differ significantly from test versions and may not be backward compatible;
(vi) You agree to provide feedback or error reports to SCALIBIT and grant SCALIBIT a perpetual, worldwide, royalty-free license to use such feedback for product improvement and marketing purposes; and
(vii) You agree that all information about Beta Services is confidential and may not be disclosed to third parties without SCALIBIT’s prior written consent.

SCALIBIT disclaims all warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, with respect to any Beta Services.

SCALIBIT may also make available certain products or services provided by third-party vendors. Such third-party offerings are subject to the terms and conditions of the respective providers. Unless otherwise stated, this Agreement governs the relationship between you and SCALIBIT, and nothing in any third-party agreement shall modify, expand, or diminish SCALIBIT’s obligations under this Agreement. For additional details, please refer to Section 26 – Third Party Products and Services.

10. YOUR RESPONSIBILITIES AND USE RESTRICTIONS

• 10.1 You are solely responsible for your use of the Services and for the actions and omissions of all users under your Account. You must ensure that all such users comply at all times with SCALIBIT’s Acceptable Use Policy (AUP). You agree to defend, indemnify, and hold harmless SCALIBIT from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your or your users’ use or misuse of the Services.

• 10.2 You and your users must use the Services in full compliance with all applicable local, state, and federal laws of the United States, as well as all applicable foreign, national, and international laws and regulations — including the laws of the countries in which SCALIBIT or its upstream infrastructure providers operate, host, or process data, or where the servers, data centers, or network facilities used to deliver the Services are physically located, including any third-party data centers where SCALIBIT’s infrastructure (including hosted, leased, or co-located servers) is located — as well as the laws of the countries in which such facilities or data centers are physically situated. This includes, but is not limited to, data protection and privacy laws, intellectual property laws, cybersecurity and computer misuse laws, export control and sanctions regulations, and laws governing unsolicited commercial communications (including anti-spam regulations). You are responsible for obtaining and maintaining all required licenses, permits, and approvals necessary for your use of the Services, and for ensuring that your employees, contractors, customers, and end users comply with all such laws when accessing or using the Services.

• 10.3 Except where expressly provided, you are responsible for procuring, installing, operating, and maintaining all hardware, software, Internet connections, and third-party services (“Third-Party Products”) required to use the Services. SCALIBIT is not responsible for failures or errors caused by Third-Party Products. If we notify you that a Third-Party Product causes service disruption, you must promptly resolve the issue or discontinue its use. We may suspend or restrict Services until such issues are corrected. Technical assistance with Third-Party Products may be offered by SCALIBIT at our then-current support rates.

• 10.4 The Services are not designed or intended for use in hazardous environments requiring fail-safe performance, including but not limited to life support systems, nuclear facilities, aircraft navigation, or medical devices. You agree not to use the Services for such purposes and acknowledge that SCALIBIT shall have no liability for any damages or losses resulting from such use.

• 10.5 You must at all times use SCALIBIT Websites and Services in accordance with our Acceptable Use Policy, which is incorporated by reference. Any violation of the AUP constitutes a material breach of this Agreement.

• 10.6 You are fully responsible for all activity occurring under your Account, whether performed by you, your employees, contractors, agents, customers, or any third party.

• 10.7 You must ensure that your employees, agents, and contractors who access or use the Services are aware of and comply with this Agreement, and you are responsible for their compliance.

• 10.8 You shall not (i) decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code or underlying structure of the Services or software; (ii) modify or create derivative works; or (iii) sell, rent, sublicense, or transfer any rights granted to you hereunder, except as expressly permitted. To the extent that any portion of the Services incorporates open-source software, such open-source licenses shall govern their respective components.

• 10.9 SCALIBIT reserves the right to access, monitor, preserve, or disclose information as reasonably necessary to: (i) comply with applicable law, regulation, or legal process; (ii) enforce this Agreement; (iii) detect, prevent, or address fraud, abuse, or technical issues; (iv) respond to support requests; or (v) protect SCALIBIT’s rights, property, and users.

• 10.10 The Services are subject to all applicable trade and economic sanctions, export control laws, and regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), Bureau of Industry and Security (BIS), and other relevant U.S. and international authorities. You represent and warrant that you are not: (a) located in, ordinarily resident in, or conducting business operations from any embargoed, comprehensively sanctioned, or restricted country or region — including but not limited to Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Crimea, Donetsk (DPR), or Luhansk (LPR) regions of Ukraine; or (b) identified on any U.S. or international sanctions or restricted-party lists, including but not limited to the Specially Designated Nationals (SDN) List, Sectoral Sanctions Identifications (SSI) List, BIS Denied Persons List, Entity List, or Unverified List. Any attempt to access, purchase, resell, provision, route, or indirectly make the Services available—whether directly or via VPNs, proxies, resellers, or third-party networks—in violation of such laws is strictly prohibited and may result in immediate suspension or termination of Services, without refund, and may be reported to competent authorities.

• 10.11 You must comply with all applicable export and import control regulations in your use of the Services. You shall not export, re-export, or transfer the Services or related data without all necessary government approvals. Accessing the Services from outside your jurisdiction may constitute an export of technology, for which you are solely responsible.

• 10.12 You must use appropriate security practices, including strong passwords, multi-factor authentication, and access controls to protect your Account. You are solely responsible for any unauthorized access resulting from your failure to maintain adequate security.

• 10.13 You must immediately notify SCALIBIT upon discovering any security incident or unauthorized access related to your Account or use of the Services. You agree to fully cooperate with SCALIBIT and relevant authorities in investigating and resolving such incidents. For incidents involving personal data, the procedures outlined in SCALIBIT’s Data Protection, Use & Processing and Requests for Customer Information sections shall apply.

• 10.14 All use of SCALIBIT Services must comply with the terms set forth in SCALIBIT’s Acceptable Use Policy (AUP), which forms an integral part of this Agreement. Violations of the AUP may result in suspension, restriction, or termination of Services without refund, at SCALIBIT’s sole discretion.

• 10.15 You are responsible for the proper use of any IP addresses assigned to you in connection with the Services, including activities by your employees, contractors, resellers, or end users. You must comply with all applicable Regional Internet Registry (RIR) policies, as well as all local, state, and federal laws of the United States and all foreign, national, and international regulations — including the laws of the countries in which SCALIBIT or its upstream infrastructure providers operate, or where the servers, data centers, or network facilities used to deliver the Services are physically located, including any third-party data centers hosting SCALIBIT’s infrastructure. You must maintain accurate DNS and reverse DNS (PTR) records, and ensure that your use of IP space does not violate SCALIBIT’s Acceptable Use Policy or applicable laws. Abuse, misuse, or under-utilization of assigned IPs may result in suspension or reclamation pursuant to Section 14 – IP Addresses.

  This responsibility applies to all SCALIBIT Services, including but not limited to: Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).
  
  All Services must be used in accordance with all applicable local, state, and federal laws of the United States, as well as foreign, national, and international laws and regulations, including the laws of the countries where SCALIBIT’s servers, upstream data centers, or underlying infrastructure providers are physically located — and solely for lawful purposes.

• 10.16 SCALIBIT does not guarantee the preservation, availability, accuracy, or restoration of any data stored, transmitted, or processed through the Services. Backup services are provided exclusively for eligible Shared Web Hosting accounts and solely as a courtesy, without any service level commitment, guarantee, or contractual obligation. All other Services — including Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers or Bare Metal, and AI, GPU & High-Risk Compute Hosting — do not include any backup service under any circumstances. You are solely responsible for maintaining independent, off-site backups of all data at all times. SCALIBIT assumes no liability for any data loss, corruption, or unavailability, regardless of cause. Additional backup terms, limitations, and exclusions are set forth in Section 25 — Backups and Data Loss.

• 10.17 You must promptly and adequately respond to any abuse, security, or vulnerability notifications issued by SCALIBIT, its upstream infrastructure providers, data center operators hosting or housing servers used to deliver SCALIBIT Services, network carriers, or legally authorized entities (including CERT/CIRT teams or regulatory authorities), and you must fully cooperate in any related investigation. Failure to address such notifications — including abuse reports, compromised systems, spam activity, or identified vulnerabilities — may result in filtering, null routing, suspension, or termination of Services under Section 32.10.1 – Service Suspension (Overdue Accounts) and Section 34 – Termination & Cancellation Policy.

• 10.18 You are responsible for ensuring that any domain names or IP allocations associated with your Services do not infringe upon third-party intellectual property or trademark rights. Registrant information may be disclosed to ICANN, registries, or competent authorities as required by law.

• 10.19 You must not use any SCALIBIT Service — including Shared Web Hosting, Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), or Dedicated Servers or Bare Metal — to host, deploy, train, distribute, or operate any artificial intelligence (AI), machine learning (ML), deep learning (DL), GPU-accelerated, or other high-risk compute workloads, unless you are using an environment explicitly provisioned and licensed for such purposes under AI, GPU & High-Risk Compute Hosting.
  
  Even in approved AI, GPU & High-Risk Compute Hosting environments, the following uses are strictly prohibited:
  
  • unlawful surveillance, facial recognition, biometric identification, or scraping of sensitive or personal data;
  • voice or identity impersonation, deepfake generation, phishing automation, or synthetic media designed to deceive individuals or the public;
  • automated attacks, malware compilation, vulnerability exploitation, or unauthorized penetration of networks or systems;
  • any form of cryptocurrency mining, blockchain validation, GPU/CPU/ASIC farming, staking infrastructure, hash-rate resale, or similar compute-intensive financial activities — strictly prohibited on all SCALIBIT Services, including AI, GPU & High-Risk Compute Hosting;
  • any usage that violates sanctions, export control regulations, AI regulatory frameworks (including GDPR, EU AI Act, U.S. AI Executive Order), or that involves jurisdictionally restricted AI technologies.
  
  Any prohibited use constitutes a material breach of this Agreement and may result in immediate suspension or termination, without refund, and may be reported to competent authorities or upstream providers where legally required.

• 10.20 SCALIBIT does not access, inspect, or monitor any AI model inputs, training datasets, inference outputs, source code, or model weights stored or processed in customer-controlled environments. SCALIBIT does not perform content-level monitoring, model auditing, or analysis of any user data, AI workloads, or computational outputs.
  
  However, for purposes of operational integrity, infrastructure protection, capacity planning, or abuse mitigation, SCALIBIT may receive limited technical telemetry — such as indications of abnormal GPU/CPU consumption, excessive bandwidth utilization, or volumetric network indicators (e.g., DDoS, botnet, or flood-type traffic). These telemetry signals may originate either from SCALIBIT-managed infrastructure (where applicable) or from upstream data center or network providers responsible for carrier-grade network management.
  
  Such telemetry is strictly resource-level and does not reveal any customer content, model data, prompt material, inference results, or in-server activities. SCALIBIT does not conduct packet inspection, deep packet analysis (DPI), or access any system-level logs, console sessions, SSH authentication records, or operating system telemetry belonging to the Customer.
  
  All customer environments — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) — remain under the sole control and administration of the Customer.
  
  SCALIBIT has no access to, and cannot monitor, inspect, or interact with any customer applications, stored datasets, model parameters, operating system logs, console access, or AI workloads, unless expressly authorized in writing by the Customer for limited support purposes, or where legally compelled by valid court order, applicable law, or regulatory authority.
  
  Customers are solely responsible for regulatory compliance, data classification, content legality, and governance of any workloads deployed using SCALIBIT infrastructure — including those involving AI, sensitive data, financial data, biometric processing, or jurisdictionally regulated content.

  10.21 The Services are not designed, intended, or permitted for the storage, handling, transmission, or processing of any medical, clinical, or health-related data — including Protected Health Information (“PHI”) as defined under HIPAA, GDPR Article 9, UK DPA Schedule 1, or any similar privacy or healthcare regulation. Customers are strictly prohibited from using the Services for any purpose involving medical diagnosis, patient data management, or clinical decision support. See Section 41 – HIPAA Disclaimer for further details.

  11. SERVICES CONTENT

  • 11.1 Our Services may allow you to upload, store, host, process, or transmit source code, files, software, applications, data, text, media, or other materials (collectively, your “Services Content”) for use with or through the Services.

  • 11.2 Subject to this Agreement, you grant SCALIBIT a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, display, and process your Services Content solely as necessary to provide and maintain the Services and to perform our legal obligations.

  • 11.3 As between you and SCALIBIT, you retain all ownership rights, title, and interest (including intellectual property rights) in and to your Services Content. SCALIBIT does not claim ownership of your Services Content.

  • 11.4 Some Services may allow third parties to access or interact with your Services Content (collectively, your “End Users”), including via resale, hosted applications, websites, or APIs. You are fully responsible for your End Users, including their compliance with this Agreement and our Acceptable Use Policy. Any breach of this Agreement by your End Users shall be deemed a breach by you.

  • 11.5 You are solely responsible for all aspects of your Services Content, including its legality, accuracy, and suitability. By providing or using your Services Content through SCALIBIT Services, you represent and warrant that:

      - (a) Your Services Content and its use do not violate any applicable law, regulation, or third-party rights;
      - (b) You have obtained all necessary rights, licenses, and permissions to use and distribute your Services Content;
      - (c) Your Services Content does not infringe or misappropriate any copyright, trademark, patent, trade secret, moral right, or privacy right;
      - (d) Your Services Content does not contain defamatory, libelous, obscene, or unlawful material, nor does it promote violence, discrimination, or illegal activities;
      - (e) You are solely responsible for the technical operation, maintenance, moderation, and support of your Services Content, including that contributed by your End Users.

  • 11.6 You are solely responsible for configuring and using the Services in a secure manner, and for implementing appropriate technical and organizational safeguards — including encryption, access controls, malware protection, logging, monitoring, and maintaining independent, off-site backups of all Services Content. SCALIBIT does not provide or include any backup service for Virtual Machines, Cloud Services, Cloud Compute, Optimized Cloud Compute, or Dedicated Server services under any circumstances. Backup services are offered exclusively for eligible Shared Web Hosting plans and solely as courtesy backups, without any warranty, guarantee, or contractual obligation, and may be modified or discontinued at any time. Additional terms regarding courtesy backups are outlined in Section 25 — Backups and Data Loss. SCALIBIT does not guarantee data retention, availability, integrity, or restoration under any circumstances. To the fullest extent permitted by law, SCALIBIT shall have no liability for any loss, corruption, unavailability, unauthorized access, or destruction of Services Content, regardless of cause.

  • 11.7 SCALIBIT indicates the intended hosting location (such as country, region, or data center) for each Service on the relevant product pages and during the order process. The Customer is informed of the service location before placing an order. By purchasing or using a Service, the Customer agrees to the use of that indicated location, subject to SCALIBIT’s technical, operational, and regulatory requirements.

    Shared Hosting, Cloud Services, Cloud Compute, Optimized Cloud Compute, and Virtual Machines may be delivered from a single region or distributed across multiple regions. SCALIBIT manages the underlying infrastructure, and the exact data center, routing path, or jurisdiction used to host, process, or back up (if applicable) Services Content may change over time to support redundancy, performance, compliance, security, or business continuity.

    Dedicated Server or Bare Metal Hosting may be offered from different regions by SCALIBIT, and the Customer may request a specific region or configuration from the available options shown at the time of ordering. Actual provisioning depends on availability and may involve alternate or supplementary infrastructure providers.

    By using the Services, you acknowledge and consent that your Services Content may be stored, routed, processed, or backed up (if applicable) in any facility used by SCALIBIT or its infrastructure providers, in accordance with applicable data protection laws. For more details on data processing responsibilities and lawful cross-border transfers, please refer to Section 7 — Data Protection, Use & Processing. You represent and warrant that you have obtained all necessary consents, authorizations, and legal bases for any cross-border transfers and processing of Services Content, including any personal data or confidential information.

  • 11.8 SCALIBIT reserves the right (but has no obligation) to review, monitor, or remove any Services Content that violates this Agreement, the Acceptable Use Policy, or applicable laws. We may also suspend or terminate your Services — or restrict access to your Services Content — if required by applicable local, state, or federal laws of the United States, as well as any applicable foreign, national, or international laws and regulations — including the laws of the countries in which SCALIBIT or its upstream infrastructure providers operate, host, or process data, or where the servers, data centers, or network facilities used to deliver the Services are physically located, including any third-party data centers where SCALIBIT’s infrastructure (including hosted, leased, or co-located servers) is located, as well as the laws of the countries in which such facilities or data centers are physically situated. Suspension or termination may also occur when necessary to protect the integrity, confidentiality, availability, or security of SCALIBIT’s systems, network infrastructure, or upstream providers.

  • 11.9 The creation, training, processing, or distribution of AI-generated or synthetic content — including but not limited to text, images, video, audio, biometric likeness, voice cloning, large language model outputs, synthetic media, or deepfake content — is strictly prohibited on all SCALIBIT Services except on eligible AI, GPU & High-Risk Compute Hosting platforms that are explicitly designed, licensed, and provisioned for such workloads, and only where such use remains fully compliant with applicable law, export regulations, and SCALIBIT policies.
    
    This prohibition applies to all non-GPU environments, including: Shared Web Hosting (cPanel, CWPpro, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (unless provisioned as AI, GPU, or High-Risk Compute Hosting).
    
    Only Customers who have purchased designated AI, GPU & High-Risk Compute Hosting environments — such as GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, or AI-Oriented Bare Metal Deployments — are permitted to run AI model training, inference workflows, generative AI pipelines, synthetic media creation, or automated content generation systems. All such usage remains subject to compliance with applicable law, export and sanctions regulations, data protection legislation, and SCALIBIT’s Responsible AI Use Requirements.
    
    Customers using eligible AI, GPU & High-Risk Compute Hosting Services are solely responsible for:
    
    • the legality, accuracy, and truthfulness of any AI-generated or synthetic content;
    • obtaining all necessary permissions, authorizations, and legal bases to host, process, or distribute such content;
    • ensuring that AI-generated outputs do not impersonate real individuals (living or deceased), mislead the public, or violate privacy, biometric, publicity, or intellectual property rights;
    • preventing misuse of AI models for prohibited activities — including harassment, extremist propaganda, unlawful surveillance, automated disinformation, malicious identity generation, or violation of export/sanctions laws.
    
    SCALIBIT does not monitor, validate, classify, label, verify, or moderate any AI-generated or synthetic content and assumes no liability for its creation, output, accuracy, legality, or distribution. All responsibility and legal risk associated with AI-generated or synthesized content rests solely with the Customer.

  Important Legal Clarification: The creation, hosting, or distribution of any deepfake, synthetic media, or AI-generated likeness involving a real individual — including face, voice, biometric identity, or personal attributes — is strictly prohibited unless the Customer holds valid, written, and legally verifiable consent from the individual concerned. SCALIBIT does not request, validate, review, or archive any such consent documentation, and assumes no liability for its accuracy, authenticity, sufficiency, or legal validity. All legal risk, regulatory compliance, and proof of authorization remain solely with the Customer.

  SCALIBIT is not a data controller or publisher for any AI-generated or synthetic content processed or distributed through Customer-managed environments, including content involving sensitive data, biometric data, or personally identifiable information (PII). SCALIBIT does not moderate, label, certify, or validate any synthetic media or AI-assisted content, and is not responsible for any claims related to defamation, privacy infringement, intellectual property violations, impersonation, identity theft, or reputational harm.

  Customers using AI, GPU & High-Risk Compute Hosting Services must ensure full compliance with all applicable laws and regulatory frameworks — including, where applicable, the EU GDPR, UK GDPR, KVKK, CCPA, U.S. AI Executive Order, EU AI Act, Digital Services Act, and biometric privacy laws (such as BIPA).

  • 11.10 The following AI-related content and activities are strictly prohibited on SCALIBIT infrastructure:
    
    • Deepfake generation involving real individuals without explicit legal consent — including voice cloning, face synthesis, biometric impersonation, or identity simulation;
    • Synthetic media used for fraud, election influence, unlawful surveillance, phishing, harassment, misinformation operations, or behavioral profiling;
    • Mass scraping, automated data harvesting, or AI model training using copyrighted, biometric, sensitive, or regulated personal data without a valid legal basis;
    • Generation or hosting of AI-assisted extremist, terrorist, hate-promoting, or violent propaganda — including content designed to incite or glorify criminal acts;
    • Hosting or facilitating AI-based systems used to assist cyberattacks, malware automation, exploit generation, password cracking at scale, or LLM-powered social engineering campaigns.
    
    Any violation of this clause constitutes a material breach of this Agreement and may result in immediate suspension or termination of Services without refund, null-routing, and mandatory reporting to competent authorities — including law enforcement, regulatory agencies, or financial intelligence units (FIUs), pursuant to Section 38 – Requests for Customer Information.

  12. DOMAINS & SSL CERTIFICATES

  12.1 Domains

  12.1.1 Domain Registration

  SCALIBIT makes no representation or warranty as to the availability or successful registration of any domain name (“Domain”) requested by you. Domains are always registered in your name, and you are solely responsible for maintaining accurate and up-to-date WHOIS and contact information through your Client Area. Failure to maintain valid contact data may result in suspension or cancellation of the Domain. SCALIBIT reserves the right, at its discretion and without prior notice, to change the registrar of record to ensure optimal service continuity or compliance with ICANN or registry requirements.

  For all applicable domain extensions (e.g., .com, .org, .net), you authorize SCALIBIT to act as your “Designated Agent” under ICANN’s Transfer Policy, thereby granting us permission to approve changes to registrant details or contact information on your behalf where such updates are requested by you or required by registry policies.

  12.1.2 Registration and Renewal Responsibility

  Our responsibility is limited to forwarding your domain order to the relevant registry or registrar. You are solely responsible for verifying that a Domain registration, renewal, or transfer has been successfully completed. SCALIBIT assumes no liability for any failure, delay, or error in the registration, renewal, or transfer process, regardless of cause.

  Domain registration and renewal are subject to the terms and conditions of the relevant registry and ICANN’s policies. By placing a domain order, you agree to comply with all applicable registry and ICANN requirements, including the Registrant Rights and Responsibilities. You agree to indemnify and hold SCALIBIT harmless for any claim arising from your failure to comply with such terms.

  12.1.3 Domain Renewals

  SCALIBIT will attempt to automatically renew your Domain before its expiration date unless you have chosen manual renewal, cancellation, or have an outstanding payment. Renewal is not guaranteed. It is your responsibility to ensure that a valid payment method is available and that funds are sufficient prior to renewal. SCALIBIT shall not be liable for any loss resulting from failure to renew a Domain.

  12.1.4 Renewal Period and Payment

  Unless otherwise specified, Domains will be renewed for the same period as the initial registration term. Renewal fees will be charged at the prevailing rate at the time of renewal. SCALIBIT may process renewal payments up to seven (7) days before the Domain’s expiration date to prevent service interruption.

  12.1.5 Domain Ownership and Transfer

  Ownership of a Domain will be determined based on the WHOIS database information. If ownership is disputed or cannot be determined, SCALIBIT may request documentary evidence (such as invoices or identity verification) before processing any change or transfer. SCALIBIT reserves the right to refuse a transfer if ownership cannot be conclusively established or if required authorizations are not received.

  12.1.6 Transfer Process

  You are solely responsible for completing all actions required to transfer a Domain, including but not limited to: unlocking the Domain, obtaining the EPP/Auth code, updating the Nominet TAG (for .UK), and confirming authorization emails. If you wish to cancel a transfer, you must inform SCALIBIT in writing.

  12.1.7 Transfer Limitations

  You acknowledge that certain registries may automatically add one (1) year to the Domain registration term upon transfer, for which you will be charged. Some extensions have maximum registration terms; transfers exceeding this limit may be denied by the registry. SCALIBIT will not initiate a transfer until full payment for the order has been received.

  12.1.8 Expired Domains

  If a Domain is not renewed by its expiration date, it will cease to function and enter an expired state. Domains may be renewed within the grace period allowed by the registry (typically up to 30 days), subject to full payment of renewal fees. SCALIBIT is not responsible for any downtime, loss of domain rights, or data loss resulting from expiration.

  12.1.9 Grace and Redemption Periods

  Following expiration, a Domain may enter a grace or redemption period as defined by the registry. During this time, SCALIBIT may, at its sole discretion, renew the Domain, park it on temporary name servers, or auction, transfer, or otherwise dispose of it after the grace period ends. Domains in redemption status may be recoverable only upon payment of both renewal and redemption fees. SCALIBIT does not guarantee successful recovery of any Domain in redemption.

  Certain registries do not offer a redemption or grace period, in which case the Domain will be permanently lost upon expiration. You acknowledge that recovery attempts may fail and that SCALIBIT is under no obligation to recover expired Domains. For further details regarding account or service termination events, please refer to Section 34 – Termination & Cancellation Policy.

  .UK domains are governed by Nominet UK’s policies available at https://www.nominet.uk/uk-domains/policies/.

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  12.2 SSL Certificates

  12.2.1 General Terms

  SCALIBIT provides both complimentary and paid SSL/TLS certificates for use with its Hosting, Cloud, and Domain services. Free SSL certificates (such as Let’s Encrypt or AutoSSL) are provided as a convenience and are not guaranteed for issuance, renewal, or availability. Customers acknowledge that such free SSLs may be paused, replaced, or discontinued without prior notice.

  12.2.2 Paid SSL Certificates

  Paid SSL Certificates, once issued, are non-refundable and subject to the terms of the respective Certificate Authority (CA). Because validation, issuance, and revocation processes are controlled by the CA, SCALIBIT cannot cancel or refund any SSL order after issuance — regardless of validation failure, configuration errors, or non-use.

  12.2.3 Customer Responsibility

  Customers are solely responsible for ensuring the accuracy of all information submitted for certificate issuance, including domain ownership, organization details, and administrative contacts. SCALIBIT bears no responsibility for service interruption, browser warnings, or data loss caused by expired, invalid, or misconfigured SSL certificates.

  12.2.4 Warranty and Liability Disclaimer

  All SSL Certificates are provided “as is” without warranty of any kind. SCALIBIT disclaims all liability for issues arising from SSL configuration, renewal failures, or certificate authority errors. Refunds, reissuance, or replacements can only be made according to the issuing CA’s procedures and policies. For more information on liability limitations, please refer to Section 45 – Limitation of Liability and Section 46 – Disclaimer of Warranties.

  13. HOSTING

  13.1 Purpose of Services

  Unless explicitly stated otherwise, SCALIBIT’s hosting services are intended solely for the operation of websites and email systems. Activities such as batch processing, video transcoding, web crawling, archiving, cryptocurrency mining, or online backup storage are strictly prohibited on Shared Web Hosting (cPanel, CWPpro, WordPress Hosting) platforms. SCALIBIT reserves the right to take immediate action to protect system stability, including suspension or termination of accounts engaged in unauthorized activities. Pornographic, adult, escort, or sexually explicit content and streaming websites are expressly prohibited.

  13.2 Hosting Environment Suitability

  Certain Shared Web Hosting plans (including cPanel Hosting, CWPpro Hosting, and WordPress Hosting) may include “unlimited” bandwidth or storage, which means SCALIBIT does not impose fixed caps. However, such usage remains subject to fair-use and resource allocation limits designed to maintain overall server stability. On Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Dedicated Servers or Bare Metal), available resources are strictly defined by the package purchased.

  13.3 Fair Use of "Unlimited" Resources

  All “unlimited” offerings are governed by a fair usage policy. Customers whose bandwidth, CPU, memory, or disk usage is excessive compared to the average consumption on the same platform may be required, at SCALIBIT’s sole discretion, to optimize their websites, implement caching or CDN solutions, or upgrade to a higher service tier. SCALIBIT reserves the right to temporarily throttle, restrict, or suspend services if usage exceeds fair operational limits. Failure to comply may result in suspension or additional charges.

  13.4 Service Appropriateness

  If SCALIBIT determines that your selected plan does not meet your technical or performance requirements, we may recommend an alternative service. SCALIBIT is under no obligation to continue providing services that are inadequate, unstable, or incompatible with your intended use. Refusal to migrate or upgrade upon notice may result in account suspension or termination.

  13.5 Migration Assistance

  As a courtesy, SCALIBIT may assist with migrating up to five (5) cPanel accounts (each under 1 GB in compressed backup size) from another provider within thirty (30) days of signup. Migration assistance does not guarantee successful transfer, data integrity, or compatibility with our systems. Migrations from unsupported control panels (e.g., Plesk, DirectAdmin, ISPConfig) may be declined. Additional or late migrations may incur administrative fees. SCALIBIT shall not be liable for any data loss, corruption, or downtime during or after migration. Customers remain fully responsible for maintaining their own backups.

  13.6 Hosting Environment Changes

  SCALIBIT reserves the right to modify, upgrade, replace, or relocate its hosting environment — including servers, hosting nodes, data center facilities, hardware infrastructure, virtualization platforms, network carriers, or storage systems — as necessary to maintain compliance, performance, capacity, or security. Such changes may be made:

  • To comply with new or updated laws, regulations, court orders, or industry standards;
  • To address security vulnerabilities, optimize performance, capacity, or ensure business continuity;
  • Migration to newer or higher-performance servers, hosting nodes, or data center facilities;
  • Replacement or upgrade of underlying compute resources (including CPU, RAM, SSD/NVMe storage, or network interfaces);
  • Upgrades to or changes in virtualization, containerization, or cloud platform technologies;
  • Integration, replacement, or transition involving third-party data center operators, network carriers, or upstream infrastructure providers;
  • Relocation or reassignment of Services to alternate or supplementary facilities for redundancy, maintenance, or regulatory compliance.

  SCALIBIT may change the physical data center, hosting node, or upstream provider assignments without prior notice where technically or operationally necessary, provided that equivalent or higher performance is maintained. Where feasible, commercially reasonable efforts will be made to notify affected Customers in advance.

  These changes do not entitle the Customer to termination, refund, or compensation unless explicitly required under Section 34 — Termination & Cancellation Policy.

  13.7 CDN and Bandwidth Policies

  In regions with limited or high-cost bandwidth (e.g., the Middle East), SCALIBIT may require the use of an integrated Content Delivery Network (CDN) to improve performance and reduce origin bandwidth usage. SCALIBIT will provide reasonable assistance with CDN configuration and, where feasible, notify customers before enforcement. Failure to comply may result in bandwidth restrictions or suspension.

  13.8 DDoS Protection and Mitigation

  Unless explicitly included in your service plan, SCALIBIT does not guarantee protection against Distributed Denial of Service (DDoS), Denial of Service (DoS), or amplification attacks. Customers expecting or experiencing frequent attacks are responsible for implementing third-party DDoS mitigation (e.g., Cloudflare). SCALIBIT assumes no liability for downtime, data loss, or service unavailability due to such events.

  13.9 Uptime Commitment

  SCALIBIT endeavors to maintain a 99.9 % uptime for hosting services, excluding scheduled maintenance, emergency interventions, or events beyond SCALIBIT’s reasonable control. Scheduled maintenance or service-affecting operations will be announced in advance via the Client Area and/or Support Ticket system.

  13.10 Backups

  Backup services are provided only for Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) accounts strictly as a courtesy and are not guaranteed. Backups are not part of any service-level commitment and should not be relied upon as the sole means of data protection. Weekly backups overwrite previous versions and are not guaranteed for completeness, accuracy, integrity, or availability. Accounts exceeding 20 GB or 100,000 inodes are automatically excluded from backup processes.

  SCALIBIT makes no guarantee regarding the availability, restoration, or retention of any backup and assumes no responsibility for any data loss, corruption, or recovery failure, regardless of cause. SCALIBIT reserves the right to modify, suspend, or discontinue backup procedures or retention policies at any time, with or without notice.

  All backup and data protection responsibilities rest solely with the Customer. Customers are strongly encouraged to maintain their own independent, off-network backups at all times, including for Shared Web Hosting Services. Unless otherwise stated, courtesy backups—when available—are stored within the same data center region where the associated service is hosted.

  Backup services are not provided, guaranteed, or included for any of the following service categories: Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers or Bare Metal, and AI, GPU & High-Risk Compute Hosting. Customers using these services are fully responsible for implementing and managing their own backup solutions.

  For additional details regarding manual backups, retention limits, and data recovery procedures, please refer to Section 25 — Backups and Data Loss (Backup & Data Retention Policy).

  13.11 Service Disruptions

  SCALIBIT is not liable for service interruptions caused by circumstances beyond its control, including data center outages, upstream network issues, or force majeure. Such events are excluded from uptime calculations and do not entitle customers to refunds or credits. For related limitations, see Section 45 – Limitation of Liability.

  13.12 Hardware Failures and Data Loss

  SCALIBIT shall not be held responsible or liable for any data loss, corruption, or unavailability resulting from hardware or system failures — including but not limited to hard drive malfunction, RAID controller failure, power supply defects, or other component damage. While SCALIBIT employs enterprise-grade hardware and redundancy measures, no hardware or storage medium is immune to failure. Customers are solely responsible for maintaining their own off-site or independent backups to prevent data loss.

  13.13 Hosting-Related Service Suspension

  SCALIBIT reserves the right to temporarily suspend, restrict, or reassign any hosting-related Service — without prior notice, where technically, operationally, or legally necessary — in order to protect the stability, integrity, security, or lawful operation of SCALIBIT’s hosting infrastructure, or that of its upstream providers. Suspension may occur under circumstances including, but not limited to:

  • Excessive or abnormal resource usage affecting server stability (CPU, RAM, disk I/O, bandwidth, inode usage, or network throughput);
  • Security threats, including malware infection, compromised accounts, outbound spam, unsolicited bulk email (spam), phishing, spoofing, or unauthorized access attempts;
  • Hardware failure, data center maintenance, emergency migration, or reassignment to alternate nodes or facilities;
  • Actions required by upstream providers, data center operators, or network carriers due to abuse, policy violations, or regulatory enforcement;
  • Failure to comply with optimization, migration, or upgrade recommendations under Sections 13.3 and 13.4.

  Where feasible, commercially reasonable efforts will be made to notify affected Customers before or after such suspension. Suspension due to abuse, instability, or security violations does not entitle the Customer to any refund, credit, or compensation unless explicitly required under Section 34 — Termination & Cancellation Policy.

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  14. IP ADDRESSES

  14.1 General Scope

  Scope: This Section applies to all SCALIBIT Services, including but not limited to: Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  By default, Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) accounts operate under a shared IPv4 and IPv6 address pool. A single dedicated IPv4 address may be assigned per account upon request, subject to technical feasibility, availability, and justification requirements. Multiple IP allocations are not permitted within Shared Web Hosting environments.

  Nothing in this Section obligates SCALIBIT to provide a dedicated IP address. Dedicated IPs, where offered, are subject to eligibility verification, RIR justification, and applicable fees. SCALIBIT reserves the right to deny dedicated IP assignments if justification requirements are not met.

  Each Virtual Machines plan — including VPS, VDS, and Dedicated Cloud Servers — and each Cloud Services plan — including Cloud Hosting, Cloud Servers, and Cloud Backup — includes one (1) usable IPv4 address at no additional cost. Similarly, each Cloud Compute Services plan (Standard Performance, High Performance, High Frequency) and Optimized Cloud Compute Services plan (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized) also includes one (1) usable IPv4 address free of charge.

  For Dedicated Servers (Dedicated Servers or Bare Metal), customers are provided with either one (1) or five (5) usable IPv4 addresses (a /29 subnet), depending on the data center location and specific plan. In certain locations where SCALIBIT offers Dedicated Servers (Dedicated Servers or Bare Metal) services, the number of included IPv4 addresses may vary between one (1) and five (5); such details are clearly specified in each server plan description on SCALIBIT’s website.

  IPv4 Allocation Limits: The number of IPv4 addresses that may be assigned to a service depends on the specific data center location, network infrastructure, and plan type. Some Dedicated Server and Cloud configurations may include a single IPv4 address by default and allow up to five (5) additional addresses upon justification, while certain enterprise-grade or region-specific environments may support larger allocations (for example, up to a /24 subnet), subject to technical feasibility, RIR policy compliance, SCALIBIT’s IP Address Services Policy, and payment of applicable fees. All such allocations are evaluated on a case-by-case basis and are not guaranteed.

  Details regarding the number of default included IPv4 addresses and the maximum additional allocation available for each configuration are clearly displayed on the corresponding server plan pages within each data center location on the official SCALIBIT website.

  For AI, GPU & High-Risk Compute Hosting plans, the number of included IPv4 addresses depends on the deployment type: Single GPU Cloud Instances (virtualized GPU VPS/VDS) include one (1) usable IPv4 address, while Dedicated GPU Servers and Multi-GPU AI Training Clusters (NVLink, MI300, H100, HPC Nodes) may include up to five (5) usable IPv4 addresses (a /29 subnet), depending on the data center location and specific plan. Additional IPv4 allocations, subnets (/28, /27), or dedicated IP blocks are available for purchase upon request.

  Larger IPv4 assignments may require additional documentation or business justification in accordance with Regional Internet Registry (RIR) policies (RIPE NCC, ARIN, APNIC, AFRINIC, or LACNIC) and SCALIBIT’s internal IP Address Services Policy.

  Ownership & Administrative Control: All IPv4 and IPv6 address space assigned, routed, or announced for customer use through SCALIBIT Services remains under the administrative control of SCALIBIT or the underlying data center or network provider from which the addresses originate. Such addresses are provided solely as temporary, non-transferable usage rights for the duration of the active service term and do not represent ownership by the Customer. Upon suspension, expiration, or termination of the related service, all assigned IP addresses immediately revert to SCALIBIT’s or the originating provider’s administrative control, depending on the source of allocation. All allocations are governed by SCALIBIT’s IP Address Services Policy and applicable Regional Internet Registry (RIR) policies.

  Reverse DNS (rDNS) Support: Reverse DNS functionality is available for all infrastructure-based services — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments). PTR record updates may be requested through the Support Ticket system and are subject to verification and compliance with SCALIBIT’s rDNS naming policy. Shared Web Hosting (cPanel Hosting, CWPpro Hosting, and WordPress Hosting) services are excluded from rDNS support.

  Customers ordering multiple IP addresses must utilize at least eighty percent (80%) of their assigned IP addresses within thirty (30) days of allocation and maintain such utilization thereafter. Under-utilized addresses may be reclaimed without refund to ensure compliance with RIR allocation policies and SCALIBIT’s IP Address Services Policy.

  SCALIBIT reserves the right to modify, replace, or withdraw IP address assignments for operational, compliance, or network management reasons — including but not limited to data center migrations, upstream provider changes, or abuse mitigation. Customers are responsible for updating all dependent configurations, including DNS records, reverse DNS (rDNS) entries, SSL bindings, and firewall rules. Temporary unavailability or DNS propagation delays shall not entitle customers to credits or refunds.

  In cases where IP reassignment occurs, SCALIBIT will make reasonable efforts to provide advance notice to minimize disruption.

  All activities originating from assigned IP addresses — whether associated with Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), or AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) — are the sole responsibility of the customer. This responsibility extends to all actions performed by your employees, agents, resellers, contractors, clients, sub-clients, or any third parties utilizing your systems or IP space.

  Customers must implement and maintain appropriate security measures, access controls, firewall rules, abuse-prevention systems, and continuous monitoring to prevent misuse of their assigned IP addresses. Such misuse includes, but is not limited to: spamming, phishing, malware distribution, brute-force or denial-of-service (DoS/DDoS) attacks, port scanning, botnet command and control, unauthorized intrusion attempts, proxy/VPN tunneling, anonymization services, identity theft, payment fraud, or operating illegal marketplaces, as defined in the Acceptable Use Policy.

  Legal Disclosure: SCALIBIT may disclose customer identification data, service allocation records, or administrative IP assignment logs related to IP addresses provisioned either directly by SCALIBIT or indirectly through data centers or network infrastructure providers used by SCALIBIT, strictly as required by applicable law.
  
  SCALIBIT does not collect, retain, or have access to any network-level traffic logs, packet data, or connection traces. Such network-layer information — where retained at all — is managed exclusively by the data center or network infrastructure operator responsible for network management and the underlying infrastructure, and is not accessible to SCALIBIT.
  
  Any disclosures made by SCALIBIT are strictly limited to the minimum administrative data necessary to comply with valid and legally binding requests.

  14.1.1 IPv6 Availability & Allocation

  IPv6 support is available for certain SCALIBIT Services, depending on the data center location, network infrastructure, and regional availability. IPv6 addresses may be provided as shared, dedicated, or subnet-based allocations, subject to technical feasibility and applicable fees.

  IPv6 availability is not guaranteed across all regions or service types and may depend on whether the data center network infrastructure where the server is hosted supports native IPv6 routing.

  For Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), and Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Customers may request dedicated or subnet-based IPv6 assignments for an additional fee, subject to availability. In most cases, such IPv6 allocations consist of /64 or /56 subnets, depending on SCALIBIT policy, routing support, and RIR compliance.

  For Dedicated Servers or Bare Metal, and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments), IPv6 availability is determined by SCALIBIT based on the technical capabilities of the data center location and the underlying network infrastructure. Depending on the region and data center, IPv6 may be offered natively (such as a single /64 or routed /56 subnet), or it may be available only as an optional, fee-based add-on. In certain locations, IPv6 may not be available at all. All such availability details — including pricing and subnet specifications — are clearly indicated on the relevant server plan pages. SCALIBIT does not guarantee that IPv6 will be available in all dedicated server locations.

  All IPv6 assignments are subject to the same usage rights, ownership restrictions, security responsibilities, RIR compliance, abuse-prevention requirements, and revocation policies described in Sections 14.1 and 14.2 of this Agreement. Misuse of IPv6— including but not limited to spamming, malicious tunneling, anonymization services, or non-compliance with RIR policy — may result in suspension, null-routing, or withdrawal without refund.

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  14.2 IP Address Allocation, Usage, and Responsibility

  All IP addresses assigned to customers under SCALIBIT Services are allocated and managed either directly by SCALIBIT, by the data center or network infrastructure provider where the related service is hosted, or through an external IP leasing or routing provider. In some cases, IP addresses may be provided together with a leased or colocated server as part of the underlying data center’s allocation policy. Such addresses remain under the administrative control of SCALIBIT or the originating provider and represent temporary, non-transferable usage rights granted solely for the duration of the active service term.

  This allocation structure applies regardless of whether SCALIBIT provides services through its own infrastructure, through rented or colocated hardware, or in collaboration with third-party data centers or network infrastructure providers in various global regions. In all cases, the Customer’s use of the assigned IP addresses is governed by the same legal and technical responsibilities described in this Section. SCALIBIT assumes no liability for any misuse, abuse, or unlawful activity originating from the Customer’s assigned IP space.

  This framework ensures operational consistency across all network regions, whether IPs are directly allocated from SCALIBIT’s own address space, supplied by a data center or network infrastructure provider, or leased from an external IP address provider.

  Customers must utilize at least eighty percent (80%) of any multiple IPv4 allocations within thirty (30) days of issuance and maintain such utilization in compliance with applicable Regional Internet Registry (RIR) justification and utilization requirements. Under-utilized, abused, or unjustified allocations may be reclaimed without refund to maintain policy compliance and network efficiency.

  Using SCALIBIT’s Services, servers, or IP addresses to facilitate, conceal, or otherwise enable illegal or fraudulent activity — including but not limited to identity theft, payment fraud, carding, phishing campaigns, or cyberattacks — is strictly prohibited. Provisioning, operating, or providing VPN, proxy, TOR-exit, anonymization, or any other intermediate-relay services that conceal identity for illegal, abusive, or fraudulent purposes is expressly prohibited.

  Violations may result in immediate account suspension, IP revocation, or permanent termination without refund, and may be reported to competent authorities or upstream network providers. SCALIBIT also reserves the right to pursue any contractual or legal remedies available, including recovery of remediation costs, delisting fees, and reputation restoration expenses.

  Reverse DNS (rDNS) and PTR record updates are available only for infrastructure-based services with dedicated IP allocations — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments). Such updates are subject to SCALIBIT’s rDNS naming and verification policies. Shared Web Hosting environments are excluded from rDNS customization unless expressly stated.

  SCALIBIT may modify, replace, or withdraw IP address assignments for operational, compliance, or abuse-mitigation reasons — including data center migrations, upstream provider transitions, or network reallocation events. Customers are responsible for updating DNS, SSL, or firewall configurations accordingly, and SCALIBIT shall not be liable for any temporary unavailability, propagation delays, or routing changes caused by such modifications.

  In cases involving law enforcement or regulatory inquiries, SCALIBIT may disclose customer identification data, service allocation records, or administrative IP assignment logs solely to the extent required by applicable law and only where such information is held directly by SCALIBIT.

  SCALIBIT does not collect, retain, monitor, or have access to any network-level traffic logs, packet data, content data, or connection trace information. Such network-layer records — if retained at all — are solely controlled by the data center or network infrastructure operator responsible for network management and are not accessible to SCALIBIT.

  Any disclosures made by SCALIBIT are strictly limited to the minimum administrative data necessary to satisfy valid and lawful requests, in accordance with applicable privacy, data protection, and judicial cooperation laws.

  For cases where the Customer’s own IP address space is announced via SCALIBIT’s network (BGP/AS), the terms, obligations, and responsibilities defined in Section 14.3 – Customer-Provided IP Announcements and Leasing shall apply in full.

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  14.3 Customer-Provided IP Announcements and Leasing

  14.3.1 Customer-Owned IP Announcements

  SCALIBIT may, at its discretion, announce Customer-owned IPv4 or IPv6 address space via its Autonomous System (AS) or through the AS of a third-party data center or network infrastructure operator, provided that valid proof of ownership or a Letter of Authorization (LOA) is submitted by the Customer. Such announcements are performed solely as a technical facilitation service and do not grant SCALIBIT any ownership, monitoring capability, or administrative control over the Customer’s IP space.

  The Customer remains fully responsible for all traffic, routing behavior, and activities associated with their IP address space, including compliance with applicable laws, Regional Internet Registry (RIR) policies, and SCALIBIT’s abuse-handling procedures. SCALIBIT acts solely as a technical intermediary for BGP routing and does not monitor, inspect, filter, or retain any traffic data, packet contents, or network-level logs related to Customer-owned IP space. Any unlawful use — including but not limited to spamming, phishing, cyberattacks, or other illegal activity — is solely the responsibility of the Customer and/or the IP space owner.

  SCALIBIT reserves the right to suspend or withdraw any route announcement without prior notice in the event of blacklisting, abuse incidents, or regulatory violations. SCALIBIT accepts no liability for any civil, administrative, or criminal consequences arising from Customer-owned IP space announced via its network or through third-party data centers or network providers. Upon termination or expiration of the Service, SCALIBIT will withdraw any such route announcements, and the Customer shall ensure removal of all related advertisements, route objects, or DNS records.

  In cases involving lawful requests, SCALIBIT may provide administrative records — such as IP assignment history, LOA records, or Customer identification details — strictly to the extent required by applicable law. SCALIBIT does not collect, retain, or have access to any network-level traffic logs, routing telemetry, packet data, or connection traces related to Customer-owned IP space. Any network-layer records, where retained at all, are exclusively managed by the data center or network infrastructure operator responsible for the underlying network environment.

  14.3.2 SCALIBIT-Owned IP Leasing and External Announcements

  SCALIBIT may lease or assign its own IPv4 or IPv6 address space (in full or in part, such as /29–/24 subnets) to Customers for temporary use, either within SCALIBIT’s infrastructure or externally through the Customer’s chosen data center or network provider. In such cases, the Customer must provide valid justification and ensure that any external announcement is performed only through authorized and verifiable BGP sessions using a valid Letter of Authorization (LOA) issued by SCALIBIT.

  All traffic, routing behavior, and activities originating from such leased IP space are the sole responsibility of the Customer. SCALIBIT does not monitor, inspect, filter, or retain any network-level traffic logs, packet data, or routing telemetry associated with externally announced IP space. The Customer agrees that all use of SCALIBIT-owned IP addresses must comply with applicable local and international laws, Regional Internet Registry (RIR) policies, and SCALIBIT’s Acceptable Use Policy.

  A written IP Lease Agreement must be executed before any external announcement or off-network usage is permitted. In cases of abuse, blacklisting, policy violations, or requests validated under applicable law, SCALIBIT reserves the right to suspend, null-route, or permanently revoke the leased IP space without refund. Any disclosures made by SCALIBIT are strictly limited to administrative allocation records and Customer identification data, in accordance with legal requirements.

  Upon expiration or termination of the IP Lease, the Customer must immediately cease all use of the IP space, withdraw any BGP advertisements, and remove all associated route objects, DNS, or SOA records. Failure to comply may result in permanent blacklisting, reputational recovery costs, or enforcement actions, for which the Customer remains solely responsible.

  15. ADDITIONAL RULES FOR CLOUD SERVICES AND DEDICATED SERVERS

  This Section applies to all Cloud and Dedicated Infrastructure Services, including but not limited to: Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  Customers remain solely responsible for all activity within their assigned IP space and in all environments deployed under Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting, including any actions performed by employees, contractors, resellers, or end users. Use of SCALIBIT’s infrastructure is permitted only for lawful, ethical, and legitimate purposes, in full compliance with all applicable laws, regulations, and SCALIBIT policies. The following activities are strictly prohibited and constitute a material breach of this Agreement. This list is illustrative and not exhaustive; prohibited uses include, but are not limited to:

  • Prohibited Identity Obfuscation and Anonymization. The use of SCALIBIT’s Services, servers, or any IP addresses assigned to you for the purpose of hiding or masking your real identity, originating IP address, or location — or for facilitating any illegal, abusive, or fraudulent activities — is strictly prohibited. This includes, without limitation, the operation of VPNs, proxies, anonymization systems, Tor exit nodes, or similar technologies intended to conceal identity, obscure traffic sources, or enable unlawful actions. Any such use constitutes a material breach of this Agreement and may result in suspension or termination of Services and disclosure to competent authorities.

  • Spam and Unsolicited Communications. Sending, facilitating, or supporting spam, phishing, bulk unsolicited commercial email (UCE/UBE), or operating open-relay, bulk-mail, or mail-bombing systems in violation of SCALIBIT’s Anti-Spam Policy or applicable law is strictly prohibited.

  • Hacking and Unauthorized Intrusion Attempts. Conducting, facilitating, or enabling hacking, vulnerability exploitation, network scanning, brute-force attempts, denial-of-service (DoS/DDoS) operations, or penetration testing of any system or network without authorization is strictly prohibited.

  • Prohibited VPN, Proxy, and Relay Services. Provisioning or operating VPNs, proxy networks, or anonymization services that conceal identity or location for illegal, abusive, or fraudulent purposes is strictly forbidden. Legitimate VPN or secure-tunnel applications may be permitted only with explicit written approval from SCALIBIT and under strict compliance with applicable law.

  • Gambling and Adult Content. Hosting, distributing, or facilitating gambling, betting, lottery, pornographic, or adult-oriented content — including explicit media, cam sites, or adult streaming platforms — is prohibited unless expressly authorized by SCALIBIT in jurisdictions where such activity is lawful and properly licensed.

  • Malware, Botnets, and Exploit Distribution. Hosting, distributing, or controlling malware, botnets, ransomware, phishing pages, or any malicious software or infrastructure designed to compromise or harm others is strictly prohibited.

  • Spoofing and Identity Misrepresentation. Engaging in header forgery, spoofing, impersonation, or any deceptive activity designed to obscure the source of traffic or impersonate third parties is prohibited.

  • Illegal Goods and Contraband. Hosting or facilitating the sale or distribution of illegal drugs, weapons, counterfeit goods, or other restricted or controlled substances is strictly prohibited.

  • Copyright and Intellectual Property Violations. Engaging in copyright infringement, unauthorized distribution of intellectual property, software cracking, warez, key generators, or any other form of piracy — including DMCA-infringing materials, torrents, or warez content — is forbidden.

  • Fraud and Financial Crime. Using SCALIBIT Services, servers, or IP addresses to facilitate or enable illegal or fraudulent activity — including but not limited to identity theft, payment fraud, carding, operating illegal marketplaces, or processing proceeds of unlawful activity — is strictly prohibited.

  • Cryptocurrency Mining and Blockchain Abuse. Any form of cryptocurrency mining, blockchain validation, hash-rate resale, GPU/CPU crypto-compute, staking node hosting, or similar crypto-related computation is strictly prohibited on all SCALIBIT services — including but not limited to Virtual Machines, Cloud Services, Cloud Compute, Optimized Cloud Compute, Dedicated Servers or Bare Metal and AI, GPU & High-Risk Compute Hosting environments. Such activity is not eligible for review, approval, or provisioning under any circumstance.

  The mining of any cryptocurrency or participation in blockchain validation activities is strictly prohibited across all SCALIBIT Services, including but not limited to Shared Web Hosting, Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  This restriction applies to all forms of cryptocurrency or blockchain-related computation — including but not limited to solo mining, pooled mining, cloud mining, GPU/CPU crypto-compute, blockchain validation, staking node hosting, hash-rate resale, mining pool operation, blockchain node clusters, smart contract execution for validation purposes, or the use of any mechanism designed to utilize CPU, GPU, or disk resources for cryptocurrency or blockchain-related processing. Such activities are strictly prohibited across all SCALIBIT Services — including AI, GPU & High-Risk Compute Hosting environments — and are not eligible for review, approval, or provisioning under any circumstance.

  Any customer found engaging in or facilitating such activity may have their service immediately suspended or terminated without prior notice. SCALIBIT further reserves the right to null-route IPs, permanently revoke resource allocations, close accounts, or report such activities to competent authorities, upstream providers, or Financial Intelligence Units (FIUs) as required by AML, sanctions, export control, or other applicable law.

  • Export Control and Sanctions Violations. Using SCALIBIT infrastructure to circumvent export control laws or international sanctions — including trade with sanctioned individuals, entities, or countries (e.g., OFAC, EU, UN, or similar restrictions) — is strictly prohibited.

  • Illegal Content and Terrorism-Related Material. Hosting, distributing, or transmitting content that is illegal under applicable law — including child sexual abuse material (CSAM), hate speech, terrorism-related content, or materials promoting or glorifying violence or criminal acts — is strictly prohibited.

  • Excessive Resource Utilization and Unauthorized Infrastructure Use. Operating high-volume data storage, file hosting, or backup services that cause excessive strain on disk I/O, network capacity, or shared infrastructure is prohibited. This includes, but is not limited to, using SCALIBIT infrastructure as file repositories, content delivery networks (CDNs), or for performing benchmark, stress, or load testing on SCALIBIT’s network or systems without express prior written consent.

  All prohibitions listed above apply to any activity conducted through or facilitated by SCALIBIT’s infrastructure, servers, or assigned IP space (including Virtual Machines (VMs), Cloud Environments, Dedicated Servers or Bare Metal and AI, GPU & High-Risk Compute Hosting), regardless of service type or configuration.

  Violation of any of the above prohibitions constitutes a material breach of this Agreement. SCALIBIT reserves the right to investigate any suspected violation and take appropriate action, including but not limited to immediate rate-limiting, null-routing, IP filtering, suspension, or termination of the offending service without prior notice, where necessary to protect the network, other customers, or to comply with legal obligations (see Sections 30, 32.10.1, and 34).

  Customers must comply at all times with SCALIBIT’s Acceptable Use Policy (AUP) and Anti-Spam Policy, which define detailed requirements for permitted and prohibited behavior. SCALIBIT may report unlawful activities to competent authorities and will cooperate with law enforcement agencies as required by law.

  Customers must maintain proper DNS and reverse DNS (rDNS) configuration, valid WHOIS data, and reasonable email hygiene (SPF, DKIM, DMARC). Customers are responsible for the reputation of their assigned IP space, and any blacklist removal or remediation costs may be billed to the customer as specified in Section 30 (Abuse and Enforcement).

  You may use SCALIBIT Services and the IP addresses provided through these Services solely for lawful purposes. Any unlawful use is strictly prohibited. You are fully responsible for all activities carried out through your assigned services and IP addresses. In the event of any criminal investigation or legal process, SCALIBIT reserves the right to cooperate fully with law enforcement and competent authorities as required by applicable law.

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  16. CUSTOMER-MANAGED SERVERS AND RESPONSIBILITIES

  16.1 General Conditions

  For services such as Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting SCALIBIT acts solely as an infrastructure provider. The Customer retains full administrative and technical control over the operating system, software, and all hosted data.

  This Section also applies to all Customer-Managed GPU environments and AI, High-Compute, or specialized workload deployments, including but not limited to infrastructure provisioned under AI, GPU & High-Risk Compute Hosting.

  These services are fully customer-managed, meaning the Customer has exclusive control and responsibility for all system-level configurations, software installations, security measures, and access management. SCALIBIT does not access, oversee, or interfere with any customer environment, processes, or hosted content unless explicitly authorized and requested by the Customer for technical support purposes.

  SCALIBIT does not access, monitor, or manage any customer data, software, or configuration stored or processed on customer-managed servers. Customers are fully responsible for system maintenance, updates, patch management, security configuration, and backup planning. SCALIBIT shall not be liable for data loss, corruption, unauthorized access, or software malfunction arising from Customer actions, omissions, or misconfigurations.

  In cases where the Customer requests technical assistance that requires temporary administrative access, SCALIBIT may, at its discretion, provide limited support under controlled and auditable conditions. Such access is voluntary, time-limited, and must be revoked or changed immediately upon issue resolution. All temporary access is logged and automatically removed upon completion.

  You may use SCALIBIT Services and assigned IP addresses solely for lawful purposes. Any unlawful or abusive use is strictly prohibited. The Customer is fully responsible for all activities conducted through their assigned servers and IP addresses. SCALIBIT will cooperate with competent authorities or verified infrastructure partners in case of legal or criminal investigations as required by applicable law.

  16.2 Server Access & Security Recommendations

  For all Customer-Managed Servers — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting — the Customer is solely responsible for securing, maintaining, and monitoring their own system credentials, access controls, and administrative users.

  To ensure proper protection of your infrastructure, SCALIBIT provides the following best-practice recommendations. These are offered as general security guidance and do not constitute managed service obligations. The Customer retains full responsibility for implementing, verifying, and maintaining all security controls on their systems.

  • Change the default root/administrator password immediately upon first login.
  • Modify the default SSH port (commonly 22) to a non-standard port to reduce automated attack attempts.
  • Use SSH key-based authentication instead of password-based access for enhanced protection.
  • Implement firewall rules (CSF, UFW, or equivalent) and restrict SSH access to known IPs only.
  • Never share your server credentials or private keys with anyone, including SCALIBIT staff.
  • Regularly install operating system and software security updates and patches.

  
  Important Security Notice: SCALIBIT does not store, retain, or have access to customer passwords, SSH keys, or private administrative credentials after initial deployment. The confidentiality, management, and ongoing protection of all credentials rest entirely with the Customer. Any configuration changes made by the Customer — including SSH, password, or key-based authentication — are performed at the Customer’s sole discretion and risk.

  If technical assistance requires system access, Customers must create a temporary user account with its own password and SSH port, and provide those credentials securely through the official Support Ticket system. Once the issue is resolved, the Customer must immediately revoke or delete the temporary account and update all associated access credentials. SCALIBIT will notify the Customer upon completion of any such support session.

  Following these best-practice guidelines — such as using strong passwords, SSH key authentication, and customized ports — can enhance the security and stability of your server environment; however, implementation and ongoing maintenance remain the sole responsibility of the Customer.

  16.3 Backup Responsibility

  SCALIBIT does not perform or maintain backups for any of the following services: Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  All data protection, backup creation, verification, and restoration are solely the Customer’s responsibility. Customers are strongly encouraged to maintain off-site or third-party backups to ensure continuity in case of data loss or system failure. SCALIBIT shall not be held liable for any data loss, corruption, or unavailability resulting from the Customer’s failure to maintain independent backups or from any configuration errors, hardware failures, or software issues within the Customer’s environment.

  For additional details on backup retention, recovery limitations, and related liability disclaimers, please refer to Section 25 – Backups and Data Loss (Backup & Data Retention Policy) of this Agreement.

  16.4 AI, GPU & High-Risk Compute Workloads on Customer-Managed Servers

  Where Customer-Managed Servers include GPU-equipped configurations or are used to run AI, machine learning (ML), deep learning, large language models (LLMs), safety-critical simulations, or other high-risk compute workloads, the Customer is solely responsible for the configuration, operation, and monitoring of such workloads. This includes, without limitation, responsibility for resource utilization, power consumption, thermal behavior, and workload scheduling to ensure the stability and safety of the underlying hardware and facility.

  This Section applies to all GPU-based and high-compute environments provisioned through SCALIBIT’s infrastructure, including but not limited to AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) and any other Customer-Managed GPU or accelerator configurations deployed on Virtual Machines, Cloud Services, Cloud Compute Services, Optimized Cloud Compute Services, or Dedicated Servers (Dedicated Servers or Bare Metal).

  You must ensure that AI, GPU, and high-risk compute workloads do not (a) exceed reasonable or contractually agreed power and cooling limits; (b) cause repeated hardware instability, reboots, or degradation of the host system; (c) generate excessive network traffic, DDoS-like patterns, or abuse complaints; or (d) otherwise impact the integrity or availability of SCALIBIT’s infrastructure or any upstream data center, network, or facility. SCALIBIT and its upstream providers may take reasonable technical measures — including throttling, temporary suspension, or emergency shutdown of affected systems — where such workloads present a risk to electrical, thermal, network, or operational safety.

  For capacity planning, fault diagnosis, and safety monitoring purposes, SCALIBIT or its upstream infrastructure providers may collect and review high-level telemetry from GPU and high-risk compute nodes (such as aggregate utilization, power draw, temperature, and error states). Such telemetry does not include inspection of Customer data, model parameters, training sets, or input/output content, and is used solely to maintain the stability, security, and lawful operation of the infrastructure.

  All AI, GPU, and high-risk compute workloads deployed on Customer-Managed Servers must fully comply with this Agreement, the Acceptable Use Policy (AUP), and the AI, GPU & High-Risk Compute Usage Policy. Without limitation, you shall not use SCALIBIT infrastructure to operate GPU or AI workloads for illegal surveillance, unauthorized biometric processing, password cracking at scale, mass generation of spam or disinformation, or any activity that violates export control, sanctions, or data protection regulations.

  Important Clarification – Cryptocurrency & Blockchain Compute: As set forth in Section 15 and other applicable provisions, any cryptocurrency or blockchain-related computation — including but not limited to cryptocurrency mining, blockchain validation, staking node hosting, hash-rate resale, GPU/CPU crypto-compute, mining pool operation, or blockchain node clusters of any kind — is strictly prohibited on all SCALIBIT Services, including AI, GPU & High-Risk Compute Hosting. Such workloads are not eligible for review, approval, or provisioning under any circumstance, and nothing in this Section 16.4 shall be interpreted as permitting such activity.

  Any AI, GPU, or high-risk compute workload that results in abuse reports, law-enforcement inquiries, repeated SOC alerts, or facility-level safety incidents may, at SCALIBIT’s sole discretion, be subject to immediate investigation, limitation, suspension, or termination under Section 30 – Abuse, Spam & Enforcement; Liquidated Damages, Section 32.10.1 – Service Suspension (Overdue Accounts) (where applicable), and Section 34 – Termination & Cancellation Policy. You must promptly respond to any related notifications and cooperate with SCALIBIT, its upstream providers, or competent authorities as required by law.

  17. YOUR OBLIGATIONS UNDER THE CONTRACT

  As a customer of SCALIBIT, you acknowledge, understand, and agree that all content, data, scripts, software, or materials uploaded, transmitted, or otherwise made available through your account or by other customers are the sole responsibility of the person from whom such content originated. SCALIBIT does not control, review, or guarantee the accuracy, integrity, or quality of any user-generated content. By using our Services, you acknowledge that you may be exposed to content uploaded by other customers that is inaccurate, incomplete, or offensive, and you agree that SCALIBIT shall not be held liable for any damages resulting from such content or its transmission.

  • 17.1. You are responsible for the content on your Account. Customers are responsible for all content, scripts, data, and other objects on their accounts. Abusive scripts are scripts that interfere with our systems and/or the accounts of other customers, cause harm to any other computer system or user, or engage in any type of fraudulent activity. Any account found to be the source of abusive scripts will be immediately suspended and investigated. SCALIBIT will, where necessary, fully cooperate with competent authorities and law enforcement agencies.

  • 17.2. You must not use the Services to transmit, host, or engage in any illegal, harmful, fraudulent, or offensive activity. You are responsible for ensuring full compliance with all applicable laws in both your jurisdiction and the jurisdiction of the server location. Prohibited activities include, but are not limited to:

    • Using SCALIBIT Services, servers, or IP addresses to facilitate, conceal, or otherwise enable illegal or fraudulent activity, including but not limited to identity theft, payment fraud (e.g., using stolen credit cards), operating illegal marketplaces, or processing proceeds of unlawful activity.

    • Provisioning or operating VPNs, proxies, or anonymization services that conceal identity for illegal purposes, or to facilitate criminal, fraudulent, or abusive behavior.

    • Prohibited Identity Obfuscation and Anonymization. The use of SCALIBIT’s Services, servers, or any IP addresses assigned to you for the purpose of hiding or masking your real identity, originating IP address, or location — or for facilitating any illegal, abusive, or fraudulent activities — is strictly prohibited. This includes, without limitation, the use or operation of VPNs, proxies, anonymization systems, Tor exit nodes, or similar technologies intended to conceal identity, obscure traffic sources, or enable unlawful actions. Any such use constitutes a material breach of this Agreement and may result in suspension or termination of Services and disclosure to competent authorities.

    • Hosting or facilitating gambling, betting, lottery, or sweepstakes services is strictly prohibited.

    • Hosting, distributing, or making available adult, pornographic, obscene, or sexually explicit content, including but not limited to pornography streaming, escort services, or adult cam websites.

    • Sending Unsolicited Commercial Email (UCE/UBE), spam, or operating bulk-mail systems in violation of SCALIBIT’s Anti-Spam Policy.

    • Operating open mail relays, open proxies, anonymizers, or services that allow unauthenticated third-party relay in a manner that facilitates abuse.

    • Hosting, distributing, or controlling malware, botnets, phishing pages, ransomware, or other malicious software or infrastructure designed to compromise, exploit, or harm others.

    • Conducting or facilitating network attacks, including denial-of-service (DDoS), unauthorized port scanning, brute-force attacks, or exploiting vulnerabilities in third-party systems.

    • Engaging in header forgery, spoofing, identity misrepresentation, or any other deceptive or misleading activity designed to obscure the source of traffic or impersonate third parties.

    • Hosting or distributing content that is illegal under applicable law, including child sexual abuse material (CSAM), hate speech, terrorism-related content, or materials encouraging or promoting criminal acts.

    • Hosting or facilitating the sale or distribution of illegal drugs, weapons, counterfeit goods, or other controlled substances or items.

    • Engaging in copyright infringement, unauthorized distribution of intellectual property, software cracking, warez, key generators, or any other form of digital piracy.

    • Using SCALIBIT infrastructure to circumvent export control laws or international sanctions, including trade with sanctioned individuals, entities, or countries (e.g., OFAC/SDN restrictions).

    Violation of any of the above prohibitions constitutes a material breach of this Agreement. SCALIBIT reserves the right to investigate any suspected violation and take appropriate action, including but not limited to immediate suspension or termination of the offending service without prior notice where necessary to protect its network, infrastructure, other customers, or to comply with legal obligations (see Sections 30, 32.10.1, and 34).

    Customers must comply at all times with SCALIBIT’s Acceptable Use Policy (AUP) and Anti-Spam Policy, which provide detailed requirements for permitted and prohibited activities. SCALIBIT may report unlawful activities to competent authorities and will cooperate fully with law enforcement agencies as required by applicable law.

    You may use SCALIBIT Services solely for lawful purposes. Any unlawful use is strictly prohibited. You are fully responsible for all activities carried out through your Services and assigned IP addresses. In the event of any criminal investigation or legal process, SCALIBIT reserves the right to cooperate fully with law enforcement and competent authorities as required by applicable law.

  • 17.3. You agree to refrain from sending or receiving any material which may be in breach of any third-party intellectual property rights (including but not limited to copyright and trademark), confidentiality, privacy, or other rights. If you are in any doubt as to the legality of what you are doing, or propose to do, you should seek independent legal advice.

  • 17.4. Open proxy servers are not permitted under any circumstances and will result in immediate suspension or termination of service.

  • 17.5. Sites must not contain hateful material or content which seeks to incite hate.

  • 17.6. Operating proxy scripts or anonymizers is strictly prohibited and will result in immediate suspension or termination of service.

  • 17.7. Using torrent clients, Peer-to-Peer (P2P) file-sharing software, or running Torrent trackers, Torrent portals, or similar software is not allowed and will result in immediate action, including suspension or termination.

  • 17.8. Running applications that generate illegal traffic on any network is strictly forbidden and may lead to the suspension or termination of service.

  • 17.9. Engaging in spam activities, DDoS attacks, or any other abusive behavior will result in immediate service suspension or termination without prior notice.

  • 17.10. Sites must not contain images, videos, depictions, or descriptions of pornography which are unlawful or which are deemed to be distasteful at our sole discretion.

  • 17.11. Sites must not contain 'warez', copyrighted music/videos, or links to such content. It is your sole responsibility to ensure that you and your users have all rights necessary to distribute any content displayed on their website.

  • 17.12. Sites must conform to recognised international copyright law.

  • 17.13. Registration of domain names. You are responsible for ensuring that the registration of a domain name and the manner in which it is to be used, either directly or indirectly, will not infringe any third-party rights, including intellectual property rights, and will not be made in bad faith. You consent to SCALIBIT making your registration details available to ICANN, the applicable registry, and law enforcement or governmental bodies as required by law.

  • 17.14. Customers undertake to take all actions required under applicable laws and to fully cooperate with competent governmental authorities and law enforcement agencies where necessary.

  • 17.15. Customers agree not to use Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) space as storage for backups or files unrelated to the hosted website. Such content may be removed without prior warning.

  • 17.16. Customers are responsible for keeping their accounts up to date and secure at all times. Directories must be chmod to 711, and configuration files containing passwords must be chmod to 600. Scripts, plugins, and modules must be kept up to date. Strong passwords must always be used.

  • 17.17. Customers acknowledge that SCALIBIT may, upon receipt of an official and verifiable request from competent authorities (including but not limited to law enforcement agencies, prosecutors, or courts), provide account-related data, IP address usage details, or service logs as required by law. Such disclosures will be limited strictly to the scope of the legal request and applicable jurisdiction.

  • 17.18. Network Usage and Security Compliance.

    Customers must use SCALIBIT’s network and connectivity infrastructure responsibly and in compliance with all applicable laws, technical standards, and the Acceptable Use Policy (AUP). Activities that compromise, disrupt, or interfere with the normal operation, integrity, or availability of SCALIBIT’s network, servers, or other customers’ services are strictly prohibited.

    • Engaging in or facilitating Denial-of-Service (DoS) or Distributed Denial-of-Service (DDoS) attacks, flooding, mail-bombing, or broadcast abuse;

    • Unauthorized port scanning, probing, or testing the vulnerability of any system, network, or service without prior written authorization from SCALIBIT;

    • Operating open proxies, open mail relays, or open recursive DNS servers that may be misused by third parties;

    • Hosting, promoting, or participating in cryptocurrency mining, blockchain validation, or hash-rate resale without SCALIBIT’s explicit written consent;

    • Circumventing bandwidth limits, traffic shaping, or network restrictions imposed by SCALIBIT or its upstream providers;

    • Transmitting or distributing malware, ransomware, phishing payloads, or other harmful network traffic;

    • Retaliatory or harmful behavior toward SCALIBIT’s infrastructure, employees, or network monitoring systems.

    Any violation of this section constitutes a material breach of this Agreement and may result in immediate service suspension or termination pursuant to Section 30 (“Abuse, Spam & Enforcement”). SCALIBIT reserves the right to preserve relevant logs, cooperate with law enforcement, and take all necessary actions to maintain the security and stability of its network.

  SCALIBIT reserves the right to pre-screen, refuse, and/or delete any content available through our Services that violates this Agreement or is otherwise deemed inappropriate. SCALIBIT also reserves the right to access, preserve, and/or disclose customer account information or content if required by law or in good-faith belief that such action is reasonably necessary to:

  • Comply with any legal process;

  • Enforce this Agreement;

  • Respond to any claim that content violates the rights of any third party;

  • Respond to customer service requests; or

  • Protect the rights, property, or personal safety of SCALIBIT, its users, or the public.

  SCALIBIT may include security components that protect digital information or materials. You may not attempt to override or circumvent any such protections. Unauthorized reproduction, distribution, or exhibition of any materials supplied through our Services, whether in whole or in part, is strictly prohibited.

  18. ACCEPTABLE USE POLICY (AUP)

  You acknowledge and agree to the following with respect to all of our Services:

  • 18.1. You shall use all Services for lawful purposes only and shall comply with the terms of this Agreement and any other agreements you have entered into by virtue of purchasing or using our Service(s), in addition to all applicable local, state, national, and international laws, rules, and regulations.

  • 18.2. You shall not collect or harvest (or permit anyone else to collect or harvest) any user content (as defined below) or any non-public or personally identifiable information about any other user, person, or entity without their express permission.

  • 18.3. You shall NOT use our site or Services in a manner (as determined by us in our sole and absolute discretion) that:

    • Violates any applicable law, regulation, administrative order, court decision, or industry compliance standard — including but not limited to: the laws of the United States (federal, state, and local), the laws of the country where the Customer resides, the jurisdiction governing the contractual relationship, and the laws of the countries where SCALIBIT's infrastructure or the data center facilities through which SCALIBIT Services are delivered are physically located.
      This also includes violations of internationally recognized regulations and standards such as anti-spam legislation (e.g., CAN-SPAM, GDPR, CASL, ePrivacy), data protection and cybersecurity laws, cybercrime legislation, and Regional Internet Registry (RIR) policies (RIPE NCC, ARIN, APNIC, AFRINIC, LACNIC).

    • Promotes, encourages, or engages in child pornography or the exploitation of children.

    • Causes harm to minors in any manner whatsoever.

    • Promotes, encourages, engages in, or displays cruelty to humans or animals.

    • Promotes, encourages, or engages in terrorism, violence, or hatred against people, animals, or property.

    • Transmits any unsolicited commercial or bulk email, or engages in any activity known or considered to be spamming or mail bombing.

    • Makes any illegal communication to any newsgroup, mailing list, chat facility, or other internet forum.

    • Makes, attempts, or allows any unauthorized access to SCALIBIT’s website, servers, your own hosting account, or the account of any other SCALIBIT customer.

    • Allows any remote code execution of malicious software through a hosting account or any APIs provided by SCALIBIT.

    • Causes or attempts to cause any form of denial-of-service (DoS or DDoS) attack, port scanning, network probing, traffic flooding, or any other intrusive, disruptive, or endangering activity targeting SCALIBIT-operated systems, or any servers, network infrastructure, or data center facilities through which SCALIBIT Services are delivered, as well as any other third-party network hosts or internet users.

    • Forges the signature or other identifying mark or code of any person or engages in any activity intended to deceive others regarding the true identity of the user.

    • Infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party (including uploading, posting, emailing, transmitting, or otherwise offering any content that may infringe on such rights).

    • Uses SCALIBIT infrastructure — including CPU, GPU, or High-Risk Compute resources — to train, host, generate, transmit, store, or distribute any synthetic, AI-generated, deepfake, deceptive, or manipulated content for unlawful, abusive, or fraudulent purposes, including (but not limited to) identity impersonation, misinformation at scale, political manipulation, unauthorized biometric analysis, scraping or harvesting third-party data without consent, or training AI models using unlawful datasets (including copyrighted materials, personal data, or confidential/governmental content) without appropriate legal basis or authorization.

    • Contains viruses, trojan horses, worms, time bombs, corrupted files, or any other similar software or programs designed to disrupt, damage, or limit the functionality of any software or hardware.

    • Contains any kind of proxy server or other traffic-relaying programs.

    • Uploads unacceptable material including, but not limited to: IRC bots, warez, image/file storage, mirror or banner-ad services, topsites, streaming, escrow, High-Yield Interest Programs (HYIP), investment sites (FOREX, E-Gold Exchange, etc.), cryptocurrency miners, sale of controlled substances without appropriate permits, AutoSurf sites, bank debenture trading programs, lottery sites, MUDs/RPGs, hate sites, hacking archives or programs, IP scanners, brute-force programs, mail bombers, or spam scripts.

    • Engages in or initiates actions that cause harm to SCALIBIT or other customers (including actions resulting in blacklisting any of our IPs by spam databases or causing DDoS attacks).

    • Reverse engineers any API or attempts to use an API to obtain confidential information.

    • Circumvents an API to violate SCALIBIT restrictions (including accessing other customers’ services or avoiding payment).

    • Overloads our systems, including APIs, in any way.

    • Violates the Ryan Haight Online Pharmacy Consumer Protection Act of 2008 or similar legislation, or promotes, encourages, or engages in the sale or distribution of prescription medication without a valid prescription, including hosting online pharmacies.

    • Violates the privacy or publicity rights of any user or entity, or breaches any duty of confidentiality you owe to another person or entity.

    • Uploads, posts, emails, transmits, or otherwise makes available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of privacy, hateful, or racially, ethnically, or otherwise objectionable.

    • Operates lottery or gambling sites.

    • Engages in crypto coin mining or related activities.

    • Operating GPU-based clusters, AI/ML model hosting, inference APIs, or LLM training environments in a manner that causes excessive resource consumption, thermal or power instability, abuse complaints, SOC alerts, or datacenter-level risk is strictly prohibited and may result in immediate limitation, suspension, or termination under SCALIBIT’s enforcement procedures.

    • Violates U.S. export control laws.

    • Hosts, distributes, or links to pornographic material, nudity, child pornography, escort listings, or escort services.

    • Storing or processing protected health information (PHI) or personally identifiable information (PII) without appropriate safeguards or authorization, including information subject to HIPAA or equivalent data protection laws.

    • Uploads, posts, emails, transmits, or otherwise offers any content that you do not have the legal right to offer pursuant to any law or contractual relationship.

    • The use of SCALIBIT’s Services, servers, or any IP addresses assigned to you for the purpose of hiding or masking your real identity, originating IP address, or location — or for facilitating any illegal, abusive, or fraudulent activities — is strictly prohibited. This includes, without limitation, the use or operation of VPNs, proxies, anonymization systems, Tor exit nodes, or similar technologies intended to conceal identity, obscure traffic sources, or enable unlawful actions. Any such use constitutes a material breach of this Agreement and may result in suspension or termination of Services and disclosure to competent authorities.

    • Intentionally or unintentionally violates any applicable local, state, federal, national, or international laws and regulations — including, where relevant, financial or securities regulations (such as those of the U.S. Securities and Exchange Commission), or requirements imposed by stock exchanges such as NYSE, NASDAQ, or other similar regulatory bodies — as well as the laws and regulatory requirements of the jurisdictions in which SCALIBIT Services are provisioned, delivered, or where the underlying data center or network infrastructure is physically located.

    In addition, the following unlawful and prohibited uses apply:

    • Using SCALIBIT Services, servers, or IP addresses to facilitate, conceal, or otherwise enable illegal or fraudulent activity, including but not limited to identity theft, payment fraud (e.g., using stolen or cloned credit cards), operating illegal marketplaces, or processing proceeds of unlawful activity.

    • Provisioning or operating VPNs, proxies, or anonymization services that conceal identity for illegal purposes or facilitate criminal, fraudulent, or abusive behavior.

    • Hosting or facilitating gambling, betting, lottery, or sweepstakes services is strictly prohibited.

    • Hosting, distributing, or making available adult, pornographic, obscene, or sexually explicit content, including but not limited to pornography streaming, escort services, or adult cam websites.

    • Hosting, distributing, or controlling malware, botnets, phishing pages, ransomware, or other malicious software or command-and-control infrastructure intended to exploit or harm others.

    • Conducting or facilitating any form of network attack, including denial-of-service (DDoS), unauthorized port scanning, brute-force attacks, or exploiting vulnerabilities in third-party systems.

    • Engaging in header forgery, spoofing, identity misrepresentation, or any deceptive activity designed to obscure the origin of traffic or impersonate third parties.

    • Hosting, distributing, or transmitting content that is illegal under applicable law, including child sexual abuse material (CSAM), hate speech, terrorism-related material, or content promoting criminal acts.

    • Hosting or facilitating the sale, promotion, or distribution of illegal drugs, weapons, counterfeit goods, or any controlled substances or items.

    • Engaging in copyright infringement, unauthorized distribution of intellectual property, software cracking, warez, key generators, or any other form of piracy.

    • Using SCALIBIT infrastructure to circumvent export control laws or international sanctions, including trade with sanctioned individuals, entities, or countries (e.g., OFAC/SDN restrictions).

    • Sending Unsolicited Commercial Email (UCE/UBE), spam, or operating bulk-mail systems in violation of SCALIBIT’s Anti-Spam Policy.

    • Operating open mail relays, open proxies, or services that allow unauthenticated third-party relay in a manner that facilitates abuse.

    • Using SCALIBIT resources to engage in or support money laundering, terrorist financing, or any activity in violation of financial or anti-terrorism regulations.

    • Engaging in activities that intentionally cause degradation of SCALIBIT’s network, reputation, or services, including IP blacklisting or abuse complaints caused by the customer’s usage.

    Zero-Tolerance Adult Content Policy. SCALIBIT maintains a strict zero-tolerance policy toward adult or pornographic content. Any violation may result in immediate suspension or termination of Service without refund.

    Violation of any of the above constitutes a material breach of this Agreement. SCALIBIT reserves the right to investigate any suspected violation and take immediate action, including but not limited to rate-limiting, null-routing, filtering, suspension, or termination of the offending service without prior notice where necessary to protect the network, other customers, or to comply with legal obligations.

    Customers must comply at all times with SCALIBIT’s Acceptable Use Policy (AUP) and Anti-Spam Policy. SCALIBIT may report unlawful activities to competent authorities and will cooperate fully with law enforcement agencies as required by applicable law.

    IP Address Responsibility. Customers are solely responsible for all activities conducted through their assigned IP addresses, and any abuse or illegal activity originating from these IPs shall be deemed the responsibility of the customer of record.

  • 18.4. You shall not access SCALIBIT Content (defined below) or User Content (also defined below) through any technology or means other than through this site itself, or as we may designate.

  • 18.5. You agree to back up all of your User Content, including email and applicable data, so that you can access it when needed. SCALIBIT does not warrant that we back up any account, User Content, or email data, and you agree to accept as a risk the potential loss of any and all of your content.

  • 18.6. You agree to provide government-issued photo identification (such as a national ID card, passport, or driver’s license) and/or government-issued business identification documents (such as company registration, tax certificate, or proof of address), as well as any additional verification materials we may reasonably request (including a selfie holding your ID, and other supporting documentation if necessary) to verify your identity, prevent fraud, and ensure compliance with applicable regulations. Failure to provide such verification upon request may result in suspension, delay, or termination of Services.

  • 18.7. The use of SCALIBIT Services, servers, or IP addresses for VPN, proxy, anonymization, or any other obfuscation purposes that facilitate, conceal, or enable illegal, fraudulent, or abusive activity — including but not limited to fake purchases, stolen or cloned credit card usage, identity theft, payment fraud, defamation, unauthorized access attempts, operation of illegal marketplaces, or processing the proceeds of unlawful activity — is strictly prohibited.

    Provisioning, operating, or providing VPN, proxy, or anonymization services that conceal identity for illegal, abusive, or fraudulent purposes is also expressly prohibited, including but not limited to hiding, masking, obfuscating, or otherwise concealing the real IP address or location of users or endpoints. Violations may result in immediate account suspension, IP revocation, or permanent termination without refund and may be reported to competent authorities.

    SCALIBIT reserves the right to cooperate fully with authorized public institutions and law enforcement agencies in relation to such incidents and to provide relevant customer, service, or IP-related information upon receipt of an official and verifiable request. Any IP addresses or services found to be involved in illegal VPN, proxy, or anonymization activity may be immediately suspended and reported to competent authorities without prior notice.

  SCALIBIT reserves the right, at its sole discretion, to refuse Services to anyone. Any material that, in SCALIBIT’s judgment, is obscene or threatening is strictly prohibited and will be removed from SCALIBIT servers immediately, with or without prior notice. Such actions may lead to warnings, suspension, or immediate account termination without refund.

  No Refund on Violation. No refunds shall be issued for any Service terminated as a result of an AUP or ToS violation.

  You agree that we have the sole right to determine what constitutes a violation of the AUP described above, as well as the appropriate severity of any corrective action to be applied. In the event that a violation of our AUP is found, SCALIBIT will take corrective action at its discretion and will notify you. SCALIBIT’s decision in such cases is binding and final and cannot be subject to further change. SCALIBIT shall not be liable for any loss or damage arising from measures taken to prevent or mitigate actions causing harm to SCALIBIT or any third party.

  Violations of this Section may also result in immediate account suspension or permanent termination under Section 34 (Termination & Cancellation Policy) of this Agreement.

  You further agree to the product- and service-specific AUPs incorporated herein by reference:

  Acceptable Use Policy — The SCALIBIT Acceptable Use Policy applies to all services, including but not limited to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments),.

  19. ACCEPTABLE EMAIL USAGE

  • 19.1 Shared Web Hosting Email Deliverability

    Shared Web Hosting services (cPanel Hosting, CWPpro Hosting, WordPress Hosting) include standard email functionality as a complementary feature of the hosting package. When a hosting account is provisioned, the system automatically generates DNS, SPF, and DKIM records for the associated domain name to facilitate basic email authentication and outbound delivery. However, the Customer is solely responsible for ensuring that these records are correctly propagated, valid, and actively maintained — particularly when the domain uses external DNS providers (e.g., Cloudflare, external registrars, or third-party DNS systems).

    SCALIBIT does not automatically create or manage DMARC records, which are required by certain mail providers (including Google, Microsoft, and Yahoo) for optimal deliverability and authentication compliance. The Customer must manually configure DMARC and any additional DNS-based authentication policies if required by their email usage or third-party mail provider standards.

    While SCALIBIT maintains proper mail server hygiene and implements SPF/DKIM signing at the server level, it does not guarantee deliverability to specific recipients or third-party mail systems. Email transmission and delivery may be affected by factors beyond SCALIBIT’s control, including but not limited to: the message content (subject lines, body text, attachments, signatures, or embedded links), the reputation or filtering policies of external mail providers (e.g., Microsoft Outlook/Hotmail, Google Gmail, Yahoo, Yandex, Zoho, ProtonMail, or mail systems hosted by other hosting providers), and the recipient’s configuration or spam filtering mechanisms. SCALIBIT shall not be held liable for emails delayed, rejected, or filtered as spam due to such external or content-based factors.

    SCALIBIT maintains global outbound IP reputation monitoring; however, Customers share outbound mail infrastructure in Shared Hosting environments. In the event that a Customer’s domain or outbound IP becomes blacklisted (e.g., by Spamhaus, Barracuda, or similar RBL/DBL providers), SCALIBIT may take immediate corrective action including IP reassignment, rate limitation, or temporary suspension to protect overall mail system integrity. SCALIBIT is not responsible for third-party blacklistings caused by Customer activity or content.

    Email functionality under Shared Web Hosting is provided on a best-effort basis and is intended for normal website-related communication only. Bulk mailing, mass marketing, or automated newsletter systems must not be operated from shared environments. Such activities are subject to the Anti-Spam Policy and may result in immediate suspension or termination without refund.

    Customers who purchase a Dedicated IP address under Shared Web Hosting plans may use that IP for outbound mail delivery. This configuration provides sender-level isolation but remains part of the shared mail infrastructure. All email routing, delivery, and filtering processes continue to operate under SCALIBIT’s shared hosting framework and outbound policies. A Dedicated IP does not convert a Shared Hosting account into a separate or managed mail service, and all general email usage restrictions under this Policy remain fully applicable.

    Outbound email connections initiated from Customer devices (such as desktop mail clients, mobile devices, or remote networks) may originate from dynamic public IP addresses assigned by third-party Internet Service Providers (ISPs). These sender IPs are not part of SCALIBIT’s infrastructure and may occasionally appear in external reputation or blacklist databases (e.g., Spamhaus PBL) unrelated to our network. Such listings or reputation issues can occur even when authentication through SCALIBIT’s mail servers succeeds, and may negatively affect message deliverability or cause messages to be filtered by recipient systems. SCALIBIT cannot control or guarantee delivery outcomes when an external ISP IP is listed, blocked, or flagged by reputation systems. Customers are responsible for using secure, authenticated SMTP connections and ensuring that their local network or ISP-assigned IP addresses maintain good reputation standing and are not listed in public databases.

  • 19.2 Virtual Machines (VMs), Cloud Environments, and Dedicated Servers

    For all other SCALIBIT infrastructure services — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Dedicated Servers or Bare Metal) — email configuration, security, and deliverability are the sole responsibility of the Customer.

    SCALIBIT provides initial server provisioning (including OS installation and root credential delivery) but does not manage or maintain post-deployment configurations. Customers are responsible for setting up and maintaining their own mail transfer agents (MTAs), including but not limited to: rDNS (PTR) records, SMTP configuration, SPF/DKIM/DMARC records, TLS/SSL certificates, and IP reputation management. Any issues related to outgoing or incoming email delivery, spam reputation, or blocklisting (RBL/DBL listings) are the Customer’s sole responsibility.

    Reverse DNS (rDNS/PTR) configuration is not automatically applied by SCALIBIT. Customers may request rDNS updates for their assigned IP addresses via the Customer Portal or support ticket, subject to validation and compliance review. Incorrect or fraudulent rDNS records (e.g., impersonation of third-party domains) may result in suspension or IP revocation.

    SCALIBIT does not monitor, manage, or maintain Customer-operated mail systems, and is not responsible for undelivered or filtered messages caused by misconfiguration, third-party reputation systems, or remote mail server policies.

    Support for mail-related configuration (e.g., initial MTA setup, mail service configuration, or port management) may be offered by SCALIBIT as a paid administrative service upon Customer request. Such assistance is limited to initial setup, configuration, or verification tasks. Ongoing maintenance, reputation management, or monitoring remain the sole responsibility of the Customer.

    In addition, Customers must ensure that no spam, bulk, or unsolicited email is transmitted from their servers. If SCALIBIT detects spam or abuse activity — including but not limited to unsolicited bulk email, high complaint rates, or IP blacklisting — the affected Service may be throttled, suspended, or terminated without prior notice in accordance with our Anti-Spam & Abuse Policy. Such enforcement may include temporary or permanent suspension of outbound email ports, IP isolation, or null-routing to protect network reputation. Repeated or unaddressed spam-related violations may result in complete service termination without refund and permanent loss of the assigned IP range. Blacklist removal or remediation requests may incur additional non-refundable administrative or third-party costs as specified in the Anti-Spam & Abuse Policy (Sections 8–10).

    When Customers use external mail clients (such as Outlook, Thunderbird, or mobile applications) to connect to their self-managed mail servers, outgoing messages may include the public IP address of the Customer’s local Internet connection (assigned by their Internet Service Provider, or ISP). These originating IPs are outside SCALIBIT’s control and may occasionally appear in third-party reputation databases or dynamic IP lists (e.g., Spamhaus PBL). SCALIBIT cannot guarantee or influence deliverability outcomes affected by such external ISP addresses, and the Customer remains fully responsible for maintaining their own network reputation and mail compliance.

    Under no circumstances may Customers use SCALIBIT infrastructure — including CPU, GPU, or AI-accelerated environments — to generate or transmit mass unsolicited emails, AI-generated bulk messages, automated phishing content, or machine-generated deceptive communications (including LLM-based templates, dynamically generated content, or multi-variant email campaigns designed to bypass filters). AI-assisted email content, including automated lead generation, outreach scraping, or synthetic personalized email targeting, is strictly prohibited unless fully compliant with all applicable anti-spam regulations, consent requirements, and SCALIBIT’s Anti-Spam & Abuse Policy.

  • 19.3 General Email Usage Policy

    SCALIBIT provides SMTP access and outbound mail capability for normal, day-to-day communication needs. All outbound mail is automatically scanned by a cloud-based spam filtering system. Outbound mail may also be subject to reasonable rate limits to prevent abuse.

    SCALIBIT maintains a zero-tolerance policy against spam. The sending of bulk or unsolicited e-mails is strictly prohibited at all times. Customers who abuse the e-mail service will be notified that their behavior is unacceptable and may have their accounts suspended, terminated, or blocked without notice. Repeated violations may also result in permanent IP blacklisting.

    By purchasing or using our Services, you agree to the following:

    • 19.3.1. Not to send e-mails that may cause annoyance, inconvenience, or anxiety to a recipient.

    • 19.3.2. Not to send any e-mails likely to cause distress, or any material that is offensive, indecent, obscene, menacing, or in any way unlawful.

    • 19.3.3. To include a clear and functional opt-out mechanism in all newsletter or marketing communications.

    • 19.3.4. Not to use our mail services or network to send e-mails to any user who has not consented to receive them.

    • 19.3.5. Not to use our mail services or network to send unsolicited e-mails, whether in bulk (commonly known as "spam") or individually.

    • 19.3.6. Not to use our mail services or network with the intent to deprive others of service (commonly known as "mail bombing").

    • 19.3.7. Not to use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender.

    • 19.3.8. Not to use any e-mail address that you are not authorized to use.

    • 19.3.9. To ensure that any e-mail servers connected to our network and operated by you are not configured to allow “open relay.”

    • 19.3.10. To take full responsibility for your own e-mail reputation, including deliverability and compliance.

    • 19.3.11. Customers must promptly respond to any abuse or spam complaints received via SCALIBIT’s abuse channels. Failure to resolve valid abuse reports may result in service suspension or termination.

    • 19.3.12. Not to take any action that would cause you or SCALIBIT to be in breach of any applicable law or regulation — including, but not limited to, U.S. federal and state laws (such as the CAN-SPAM Act and other data protection or cybersecurity laws), the EU General Data Protection Regulation (GDPR), and the laws and regulations of the countries where the relevant services, data centers, or network infrastructure are physically located.

    • 19.3.13. To maintain valid SPF, DKIM, and DMARC configurations for all sending domains where applicable, ensuring proper authentication and reputation management for all outbound e-mails.

    • 19.3.14. Customers must comply with global email authentication and sender requirements, including but not limited to the Google & Yahoo 2024 Sender Requirements, ensuring SPF, DKIM, DMARC, and DNS alignment for all sending domains.

    • 19.3.15. Not to use any SCALIBIT-hosted server, network, IP address, API endpoint, or AI/LLM system to automatically generate, customize, or distribute promotional, marketing, phishing, impersonation, or deceptive emails — including AI-generated email content, automated spam bots, personalized mass outreach, spoofed sender identities, or deepfake-based messaging intended to mislead recipients.

    • 19.3.16. Not to use AI-powered or automated systems to harvest email addresses, scrape public or private contact information, or generate email lists for unsolicited use — including but not limited to AI-enhanced scraper tools, LLM-based contact inference, or predictive email generation.

    • 19.3.17. Not to host or operate AI-based phishing engines, including systems that generate multi-language phishing content, simulate official brand emails, or conduct identity deception, invoice fraud, CEO fraud, spear-phishing, or clone phishing attacks.

    • 19.3.18. Not to use SCALIBIT Services to run automated outbound email bots, dynamic mail delivery algorithms, mass campaign generators, AI bulk personalization engines, or auto-reply agents designed to bypass spam detection, throttling, or consent requirements.

  AI-Powered Email Misuse Warning: The use of artificial intelligence (AI), machine learning (ML), or large language models (LLMs) to generate, optimize, personalize, or automate email content in a way that violates this Acceptable Email Usage Policy, the Anti-Spam Policy, or any applicable law (including CAN-SPAM, GDPR, CASL, ePrivacy, or U.S. Federal Trade Commission regulations) will be classified as aggravated abuse. SCALIBIT may apply immediate suspension, port blocking, IP revocation, or service termination without refund, and may report such conduct to competent authorities.

  SCALIBIT reserves the right to suspend or terminate any Service that violates this Section, the Anti-Spam Policy, or the Acceptable Use Policy (AUP). Repeated or unremedied violations may result in permanent loss of email privileges or Service termination without refund.

  Please also review Section 30 (“No Spam; Liquidated Damages”). You further agree to comply with our Anti-Spam Policy, which is incorporated herein by reference.

  20. ACCEPTABLE WEB USAGE

  • 20.1. Web usage includes the use of web services and web space provided with client accounts, as well as hosting on our servers — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Dedicated Servers or Bare Metal). SCALIBIT does not actively monitor or access customer-hosted content across shared, virtual, or dedicated environments, and bears no responsibility for any material hosted on your websites or servers. Customers are fully and solely responsible for all content, data, and activity originating from their account or infrastructure.

  • 20.2. You are solely responsible for ensuring that all content or materials on your website or web service are either created by you or used with proper authorization. You must obtain all necessary licenses, consents, or permissions for any third-party content, media, trademarks, or intellectual property.

  • 20.3. You are solely responsible for resolving any dispute involving copyright, trademark, or intellectual property rights related to your website or hosted content. You agree to indemnify and hold harmless SCALIBIT, its affiliates, and any underlying data center, network infrastructure provider, or hosting facility involved in the delivery of your Services, against any claims, damages, liabilities, or legal expenses arising from such disputes or from any unauthorized use of intellectual property materials.

  • 20.4. You must not use your website or any associated service to promote, host, or distribute any content that is illegal under applicable laws in the United States, the European Union, or any jurisdiction where your website or service is made available. The Internet is a global communications medium; content that is lawful in one country may be prohibited elsewhere, and you may be held liable under foreign or international law.

  • 20.5. SCALIBIT reserves the right to investigate any website, content, or service hosted on its infrastructure if potential abuse, copyright infringement, or unlawful activity is reported or detected. At its sole discretion, SCALIBIT may remove, disable, or suspend any web page, file, or account hosted on its systems. Accounts found to contain illegal, abusive, or prohibited content—or that otherwise violate this Agreement—may be immediately suspended or terminated without prior notice.

    In cases involving illegal activities, fraudulent websites, or any violation of applicable law, SCALIBIT will fully cooperate with competent authorities (including law enforcement agencies, prosecutors, and courts). SCALIBIT may disclose relevant customer information, service details, and access or IP logs upon receipt of an official and verifiable legal request, in accordance with applicable data protection and privacy laws.

  Violations of this Section may also result in immediate account suspension or permanent termination under Section 34 (Termination & Cancellation Policy) of this Agreement.

  21. SCALIBIT CONTENT

  Except for User Content (as defined in Section 22 below), all content available through the Services — including designs, text, graphics, images, videos, information, software, audio, and other files, as well as their selection and arrangement — and all software used to provide the Services (collectively, “SCALIBIT Content”) are and shall remain the exclusive property of SCALIBIT or its licensors and are protected by international copyright, trademark, and other intellectual property laws.

  SCALIBIT Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold, sublicensed, or otherwise exploited for any purpose, in whole or in part, except as expressly permitted under this Agreement or with SCALIBIT’s prior written consent. You may not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, underlying structure, or trade secrets from any SCALIBIT Content. Any unauthorized use immediately terminates your license or right to use the Services or such content. All rights not expressly granted in this Agreement are reserved by SCALIBIT and its licensors.

  All SCALIBIT Content is provided to you “as is,” “as available,” and “with all faults,” solely for informational and lawful use in connection with your authorized access to the Services. Such content may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any commercial or competitive purpose without SCALIBIT’s express written authorization.

  From time to time, SCALIBIT may make available documentation, knowledge base articles, configuration samples, example scripts, legal or policy templates, or similar reference materials as part of SCALIBIT Content, including materials that may have been generated, assisted, or drafted using software tools (which may include artificial intelligence, machine learning, or large language models). All such materials are provided solely as generic, non-specific guidance, do not constitute legal, financial, security, or compliance advice, and must be carefully reviewed, adapted, and validated by you (and your professional advisors, where appropriate) before use in your own environment. You remain solely responsible for any use, adaptation, or implementation of such materials, and SCALIBIT shall have no liability arising from your reliance on them.

  Unless explicitly stated otherwise in a separate written agreement or product-specific AI policy, SCALIBIT does not offer AI- or LLM-based content generation as a managed or editorial service and does not review, approve, or moderate any content you generate using third-party AI tools or any experimental features that may interface with such tools. Any AI-generated, synthetic, or machine-produced content that you choose to upload, host, transmit, or deploy using the Services (including but not limited to emails, websites, applications, media, or policy text) is deemed your User Content, not SCALIBIT Content, and you bear full and exclusive responsibility for its legality, accuracy, and compliance with this Agreement, the Acceptable Use Policy, the Anti-Spam Policy, and applicable law.

  Nothing in this Agreement shall be construed as granting, by implication, estoppel, or otherwise, any license or right under any copyright, trademark, patent, or other proprietary right of SCALIBIT or any third party. This Agreement does not transfer ownership of any SCALIBIT Content, website, or Service component, and SCALIBIT retains all rights, title, and interest therein.

  22. USER CONTENT

  22.1 Content

  • 22.1.1. You are responsible for all information, text, opinions, messages, comments, audiovisual works, photographs, animations, graphics, sounds, music, software, applications, and any other content or materials that you or your end users submit, upload, post, host, store, or otherwise make available (“Make Available”) through the Services (collectively, “Your Content” or “User Content”). You may not Make Available on the Services any material protected by copyright, trademark, or any other proprietary right without the express authorization of the owner. The burden of determining whether any such right protects any material is entirely on you. You shall be solely liable for any damage or loss arising from infringement of intellectual-property, privacy, publicity, or contractual rights, or any other harm resulting from your User Content. As between you and SCALIBIT, you retain ownership of your User Content and bear full responsibility for its legality, reliability, and appropriateness while using the Services.

  • 22.1.2. SCALIBIT does not monitor or control User Content and accepts no responsibility for the content transmitted, hosted, or made available through its infrastructure. SCALIBIT may, at its sole discretion but without obligation, take corrective action where necessary — including removal, restriction, or suspension — to protect its network, infrastructure, or other customers, or to comply with legal obligations. Such actions may include disabling access to specific content or terminating Services without refund in the event of a violation. SCALIBIT shall have no liability for any corrective action it may take in good faith.

    SCALIBIT may electronically monitor network activity to maintain operational security and compliance, and may disclose content-related records where required to satisfy lawful process or to protect its systems and customers. SCALIBIT investigates credible complaints of violations of this Agreement or of third-party rights, cooperates with organizations combatting Internet abuse, and may implement technical “filters” or mitigation systems for that purpose. SCALIBIT will cooperate with competent authorities (law enforcement, prosecutors, courts) as required by applicable law. Nothing in this Section or elsewhere in these Terms is intended to create rights enforceable by any third party.

  • 22.1.3. You acknowledge and agree that SCALIBIT will not be liable to you or your end users for any action taken to remove or restrict access to Services based on an alleged violation of the Acceptable Use Policy (AUP), or any action taken in good faith pursuant to 47 U.S.C. § 230(d) (Communications Decency Act) or the DMCA.

  • 22.1.4. SCALIBIT may, at its sole discretion, immediately terminate your Account and access to the Services if your conduct, or that of your end users or downstream customers, violates our Policies (see Section 8 — Acceptable Use and Anti-Spam Policies). We respect the intellectual-property rights of all parties and maintain a repeat-infringer termination policy under the DMCA (see Section 29 — Intellectual Property Infringement and DMCA Notifications).

  • 22.1.5 Child Sexual Abuse Material (CSAM), Child Pornography, Child Erotica, and Related Exploitative Content

    SCALIBIT enforces a zero-tolerance policy toward any child sexual abuse material (CSAM), child pornography, child erotica, or any form of sexual exploitation of minors. Any content that is found to be — or reasonably appears to be — in violation of these laws will be disabled immediately upon detection or verified notice.

    Accounts (including reseller or sub-accounts) hosting, storing, or linking to such material will be terminated without prior notice. Resellers must promptly remove offending sub-accounts. Customers agree to fully cooperate with all enforcement and investigative actions.

    Content or communication that solicits, lures, or entices minors into sexual activity — or depicts bestiality, sexual abuse of animals, or any exploitative behavior — is likewise prohibited and treated under the same zero-tolerance standard. SCALIBIT may report suspicious or borderline content to competent authorities for evaluation, even if it does not meet the statutory definition of CSAM.

    Consistent with applicable local, federal, and international child protection laws, SCALIBIT cooperates with competent law-enforcement authorities, prosecutors, and courts. Where legally required, SCALIBIT may preserve and disclose only limited administrative records (such as customer identification, service allocation, and account activity timestamps), strictly within the scope permitted by law.

    SCALIBIT does not collect, retain, or have access to any content-level or network-level data (including packet captures, traffic logs, or system images). Any forensic preservation or seizure of servers, network equipment, or data must be conducted directly by the relevant data center operator or network infrastructure provider in accordance with applicable legal procedures.

    Child Sexual Abuse Material (CSAM) Reporting — 18 U.S.C. § 2258A

    In accordance with 18 U.S.C. § 2258A, SCALIBIT reports any actual or apparent violation of 18 U.S.C. §§ 2251, 2251A, 2252, 2252A, 2252B, 2260, and 1466A to the CyberTipline (NCMEC). If you suspect CSAM on any SCALIBIT-hosted service, immediately notify abuse-reports@scalibit.com. Do not download, copy, or forward such material. Include only: (i) precise URL or file path, (ii) date/time (UTC preferred), (iii) IP address(es), and (iv) contextual information (e.g., user handle, ticket ID). You may also report directly to CyberTipline or ASACP.

    Reports sent to abuse-reports@scalibit.com are treated with highest priority. Upon verified knowledge, SCALIBIT will disable access, preserve necessary administrative records, and submit reports to NCMEC as required by law. Responses to an abuse notification should be sent to abuse-reports@scalibit.com. Legally authorized requests from law-enforcement agencies must be directed to legalrequests@scalibit.com.

  • 22.1.6. Content Appropriate for Minors and Section 230 Notice. You are responsible for preventing minors under your care from accessing harmful or inappropriate material on your site or services. You agree to take reasonable steps to restrict access to such content. Pursuant to 47 U.S.C. § 230(d), you are informed that commercial online-safety filters are available at www.asacp.org. SCALIBIT makes no representation regarding such products and recommends independent due diligence before use. If you are a parent or guardian, it is your responsibility — not SCALIBIT’s — to prevent minors from accessing age-restricted content.

  • 22.1.7 AI-Generated, Synthetic, Deepfake, and Manipulative Content

    Any content that is created, assisted, modified, generated, synthesized, or transformed using artificial intelligence (“AI”), machine learning (“ML”), deep neural networks, generative models (including LLMs), face-swap or voice-cloning technologies, AI simulation engines, automated content generation systems, or similar tools — including but not limited to text, audio, video, images, animations, and documents (“AI-Generated Content”) — is classified as User Content under this Agreement and is fully subject to all applicable obligations, liabilities, and takedown requirements.

    Strictly prohibited AI-generated or synthetic content includes (whether real, simulated, or fictional):

    • Any AI-generated, manipulated, or synthetic depiction of minors in sexual, abusive, exploitative, or inappropriate contexts — including fictional, cartoon, rendered, synthetic, or “deepfake” CSAM — which constitutes an aggravated violation.
    • Deepfakes, biometric replication, voice or face-cloning, or identity manipulation intended to deceive, impersonate, defraud, or mislead individuals or the public — including political impersonation, CEO fraud, or synthetic identity attacks.
    • AI-generated documents (IDs, passports, certificates, invoices, contracts) or synthetic digital assets used for fraud, verification scams, social engineering, KYC bypass, or identity theft.
    • AI-powered malware creation, exploit generation, vulnerability automation, or any synthetic content used to facilitate unauthorized system access, cybercrime, or offensive security without explicit legal authorization.
    • AI-generated misinformation, synthetic news, election interference material, or manipulated political content designed to artificially influence public opinion without lawful disclosure and transparency labeling.
    • AI-generated content used for mass deception, spam automation, coordinated harassment, phishing, impersonation, or large-scale manipulation.

    Transparency and Disclosure Requirement.
    Synthetic media, including AI-generated or altered content involving real individuals, identities, public figures, or sensitive matters must include clear and conspicuous labeling, disclaimers, or watermarking where required by applicable laws and regulations (including EU AI Act, FTC Synthetic Media Guidance, UK Online Safety Act, and U.S. Executive Order on AI Safety).

    Customer Responsibility.
    SCALIBIT does not create, verify, endorse, monitor, or validate any AI-generated content hosted, transmitted, or processed via its infrastructure. The Customer bears full legal, regulatory, ethical, and compliance responsibility for such content — including obligations related to privacy, biometric data protection, intellectual property, identity rights, election compliance, and synthetic media transparency. SCALIBIT assumes no liability for AI-generated content except where required by law.

    Enforcement.
    Upon credible notice, valid complaint, or lawful request, SCALIBIT may — at its sole discretion — remove or disable access to prohibited AI-generated content, suspend affected servers, revoke IP allocations, or terminate Services without refund. In cases involving potential criminal, regulatory, or high-risk violations, SCALIBIT may preserve minimal administrative records and, where legally required, notify competent authorities in accordance with Section 38 (Information Requests & Legal Compliance).

  22.2 Communications Decency Act (CDA) & DMCA Compliance Summary

  SCALIBIT complies with applicable U.S. federal and international laws governing intermediary liability and copyright protection. As a neutral infrastructure provider, SCALIBIT’s obligations and immunities under the Communications Decency Act (CDA) and the Digital Millennium Copyright Act (DMCA) are summarized below.

  • 22.2.1 Legal Basis

    SCALIBIT’s role as a provider of an interactive computer service is governed by the Communications Decency Act (47 U.S.C. § 230) and the Digital Millennium Copyright Act (17 U.S.C. § 512). These statutes collectively limit SCALIBIT’s liability for user-generated content and define the responsibilities of customers hosting or publishing such content through SCALIBIT’s infrastructure.

  • 22.2.2 SCALIBIT’s CDA Protection

    Pursuant to Section 230 of the Communications Decency Act, SCALIBIT operates solely as a provider of an interactive computer service and not as a publisher of third-party content. SCALIBIT does not create, edit, or control such content and cannot be held liable for the publication of any material that may be considered defamatory, infringing, obscene, or otherwise unlawful. SCALIBIT retains the right to remove or restrict access to content that violates these Terms or applicable law without affecting its immunity under Section 230.

  • 22.2.3 Customer DMCA Responsibilities

    If you act as a “Service Provider” or host third-party, user-generated, or publicly posted content, you must comply with the DMCA (17 U.S.C. § 512), including properly designating a DMCA Agent and maintaining a publicly accessible DMCA Notice and Takedown Policy. Failure to comply with these obligations constitutes a material breach of this Agreement and may result in suspension or termination of Services.

  • 22.2.4 Content Removal Process

    Upon receiving a valid DMCA notice or credible report of infringement or illegal activity, SCALIBIT may disable or remove access to any files, data, or other materials identified in the notice. Customers must cooperate in good faith and promptly remove or disable access to infringing content upon notification. SCALIBIT disclaims any liability for data loss, downtime, or other damages resulting from compliance with legal takedown obligations, including obligations under foreign copyright regimes where applicable.

    For detailed procedures regarding DMCA Notices and Counter-Notices, please refer to our Copyright Infringement Policy (DMCA & Global Takedown Procedure) .

  • 22.2.5 Legal Disclaimer

    Nothing in this Section shall be construed as legal advice. Customers are solely responsible for obtaining independent legal counsel to ensure compliance with CDA, DMCA, and all other applicable laws and regulations.

  • ---

    22.2.6 Definition of “Service Provider”

    For purposes of compliance with the Digital Millennium Copyright Act (17 U.S.C. § 512), a “Service Provider” includes any SCALIBIT customer that allows end users or third parties to control, upload, or publish material through Services provided by SCALIBIT. This includes, but is not limited to: (i) reselling or sub-hosting bandwidth; (ii) operating user-generated content sites such as forums, tube sites, or classified platforms; (iii) operating search engines; or (iv) operating peer-to-peer (P2P) file sharing or distribution networks.

    Customers acting as Service Providers must: (a) notify SCALIBIT of all domains, sub-domains, or IP addresses under their control; (b) properly designate a DMCA Agent under 17 U.S.C. § 512(c)(2); (c) publish a publicly accessible DMCA Notice and Takedown Policy on their website(s); and (d) provide SCALIBIT with a current link to such policy and updated contact details for their Designated Agent at all times.

    “Service Providers” within the meaning of 17 U.S.C. § 512(k)(1) must ensure that any DMCA Notices relating to alleged infringement of a SCALIBIT Service Provider Customer are submitted directly to that Customer’s designated DMCA Agent. Customers must also provide SCALIBIT with a current link to their DMCA Notice and Takedown Policy and promptly advise SCALIBIT of any changes to their Designated Agent’s contact information. This shall remain an ongoing obligation for as long as SCALIBIT Services are in use.

  • 22.2.7 Forwarding of Notices

    It is SCALIBIT’s policy to forward any valid copyright infringement notices received in connection with a Service Provider customer directly to that customer’s designated DMCA Agent. SCALIBIT may also provide copyright claimants with the identity and contact details of such Agent as required by law. Failure to maintain compliance with this Section constitutes a material breach of this Agreement.

  • 22.2.8 Content Access Disabling Process

    Upon receiving a substantially compliant DMCA notice or other credible evidence of infringement, SCALIBIT may disable public access to affected files or data residing within the customer’s allocated space, without deleting the content outright, unless deletion is deemed necessary to protect network integrity or legal compliance. Where possible, SCALIBIT will attempt to disable access rather than suspend the entire service, in order to preserve customer operations while maintaining legal compliance. However, SCALIBIT makes no warranty regarding the preservation of data or content integrity. Customers must respond promptly to any forwarded DMCA notice and remove or disable access to infringing material upon notification. Failure to comply may result in suspension or termination of Services.

  • 22.2.9 Additional CDA Clarification

    Consistent with Section 230 of the Communications Decency Act, SCALIBIT is immune from claims arising from third-party content hosted, transmitted, or published through its Services. This immunity includes protection from claims of defamation, invasion of privacy, or other torts based on customer-generated content. This immunity also extends to actions taken in good faith to restrict or remove access to content that SCALIBIT considers objectionable, regardless of whether such material is constitutionally protected, as permitted under Section 230(c)(2).

  • 22.2.10 Extended Access Disabling Process

    In keeping with SCALIBIT’s DMCA obligations, you expressly authorize SCALIBIT to disable public access to any files or data residing on the server, disk, partition, or other storage under your control when such materials have been identified: (i) in a substantially compliant DMCA notice under 17 U.S.C. § 512; or (ii) when SCALIBIT becomes aware of credible evidence indicating infringement of copyrights or other intellectual property rights. SCALIBIT will, where possible, disable access without deleting content to minimize disruption, but makes no warranties as to content preservation. Customers are required to promptly act upon DMCA notifications forwarded to them and must follow the Counter-Notification process as described in SCALIBIT’s Copyright Policy. Failure to act may result in service suspension or termination.

    Nothing in this Section shall obligate SCALIBIT to monitor, review, or pre-screen customer content. SCALIBIT’s role is limited to technical facilitation and lawful compliance with takedown obligations.

  22.3 Content That You Make Publicly Available

  • 22.3.1 You acknowledge that any User Content you publicly share or make available through the Services may be accessed, viewed, and used by others. By making such content publicly available, you grant other users and third parties a limited, worldwide, non-exclusive, royalty-free right to view, access, and share that content solely for its intended purpose within the Services. SCALIBIT has no responsibility for the actions of third parties who access or use your publicly available content.

  • 22.3.2 You may delete, or request deletion of, your User Content at any time, unless such content has been shared with others who have not deleted it, or if it was copied, stored, or cached by other users, systems, or search engines. Any User Content you submit or share is at your own risk of loss and, if shared publicly, is considered non-confidential. SCALIBIT does not guarantee the removal of cached or archived copies from third-party systems.

  • 22.3.3 SCALIBIT agrees to process any personally identifiable information contained in your User Content in accordance with SCALIBIT’s Privacy Notice, to the extent applicable. Please note that certain information, statements, or content (such as photographs, videos, or profile information) which you submit or make available may reveal personal data such as your gender, nationality, ethnic origin, or other sensitive information. You acknowledge that submission of such User Content is entirely voluntary and at your own discretion.

  • 22.3.4 To ensure technical compatibility and reliable transmission, you authorize SCALIBIT to reproduce, transmit, distribute, or adapt your User Content as necessary to provide and maintain the Services — including modification of format, compression, or encoding to meet network, software, or device requirements. Such technical modifications do not alter your ownership or rights to the underlying content.

  • 22.3.5 If you use any “rating,” “review,” or feedback feature of the Services, or if you send or transmit to SCALIBIT any communications, comments, questions, suggestions, or related materials (collectively, “Feedback”), you acknowledge and agree that all such Feedback is provided voluntarily and will be treated as non-confidential and non-proprietary. You hereby assign to SCALIBIT all rights, title, and interest in such Feedback, including any ideas, concepts, or know-how, whether or not patentable, for any lawful business purpose, including the development, marketing, and improvement of products and Services. SCALIBIT may use Feedback in aggregated or non-aggregated form and is under no obligation to use, display, reproduce, or distribute any such material. You waive any right to compensation, credit, or attribution arising from SCALIBIT’s use of such Feedback.

  22.4 Security

  You agree not to circumvent, disable, or otherwise interfere with the security-related features of this site or SCALIBIT’s Services — including, without limitation, features that prevent or restrict copying of any SCALIBIT Content or User Content, or that enforce usage limitations or access controls. You further agree not to probe, scan, or test the vulnerability of any SCALIBIT system or network, nor to breach or attempt to breach any security or authentication measures. Any unauthorized access, interference, or exploitation of the Services will be treated as a material breach of this Agreement and may result in immediate suspension or termination of Services and potential civil or criminal liability under applicable laws.

  23. SCALIBIT’S USE OF USER CONTENT

  The provisions in this section apply specifically to SCALIBIT’s use of User Content posted to SCALIBIT-operated websites (i.e., websites or systems that SCALIBIT directly controls or maintains). These provisions do not transfer or diminish any ownership or licensed rights (including intellectual property rights) that you may hold in content hosted on your own websites or environments. SCALIBIT acts solely as a technical and infrastructure provider and does not claim ownership of User Content hosted on Customer-managed systems.

  23.1 In General

  You are solely responsible for any and all User Content that you submit, upload, post, or transmit through your Account and for any consequences arising from its distribution. You represent and warrant that you possess all rights necessary to authorize SCALIBIT to process, host, or display such content in accordance with this Agreement.

  23.2 User Submissions & User Reviews

  • 23.2.1 Your User Submissions and/or User Reviews are entirely voluntary and may be publicly displayed on SCALIBIT-operated websites or associated service portals (e.g., customer dashboards, knowledge bases, or testimonial pages).

  • 23.2.2 Submitting any User Submission or Review does not create a confidential relationship between you and SCALIBIT, nor does it obligate SCALIBIT to treat the material as confidential or secret. You acknowledge that SCALIBIT may already be developing, or may independently develop, content or concepts similar to those contained in your submission.

  • 23.2.3 SCALIBIT has no obligation—express or implied—to use, display, or publish any User Submission or Review. You will not be entitled to any compensation or attribution for the voluntary submission or for SCALIBIT’s use, adaptation, or non-use of such content.

  • 23.2.4 By submitting or posting User Submissions or Reviews, you grant SCALIBIT a perpetual, worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, display, adapt, translate, distribute, and publish such material for purposes related to operating, improving, or promoting SCALIBIT’s Services (including testimonials, feedback highlights, or marketing use), without requiring additional consent or payment to you.

  SCALIBIT’s rights under this Section are limited strictly to material voluntarily submitted to SCALIBIT-operated platforms. These provisions do not extend to Customer-managed servers, hosted environments, or private data residing within your own infrastructure or Services.

  23.3 User Content (Other Than User Submissions/User Reviews)

  If you host a website, database, or application through SCALIBIT’s infrastructure, you retain full ownership of all intellectual property and proprietary rights in your User Content. SCALIBIT does not claim any title or ownership of data, files, or materials stored on Customer-managed environments.

  By posting or publishing User Content on SCALIBIT-controlled websites or systems (such as the client area, support center, or partner portal), you grant SCALIBIT a limited, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, and display that content solely to the extent necessary to operate and improve the Services, or to display it within customer-facing interfaces. You also grant other users of SCALIBIT’s websites a non-exclusive license to access your publicly available User Content as permitted through normal functionality of the site and under this Agreement.

  The above license terminates within a commercially reasonable time after you remove or delete your User Content from SCALIBIT-operated websites. However, SCALIBIT may retain non-public archival copies as required for legal compliance, audit, or disaster recovery purposes. SCALIBIT will not use, disclose, or distribute any User Content designated as “private” or “password-protected” for promotional or commercial purposes.

  Nothing in this Section grants SCALIBIT any rights over Customer-hosted data, nor does it authorize SCALIBIT to access, copy, or disseminate any material residing in Customer-managed servers, Virtual Machines, Cloud Services, or Dedicated Servers. SCALIBIT’s use of User Content is limited exclusively to content intentionally submitted or made publicly available through SCALIBIT-controlled interfaces.

  24. STORAGE AND SECURITY

  Your use of the Services is subject to the terms of our Privacy Notice, available at https://scalibit.com/legal/privacy-notice. By using the Services, you acknowledge that you have read, understood, and agree to the processing of your personal data in accordance with the Privacy Notice and applicable data protection laws.

  You are solely responsible for maintaining the confidentiality and security of your Account credentials, including but not limited to your username, password, API keys, authentication tokens, and support PINs. You must not share your login details with any person or entity. You agree that all actions performed through your Account—whether by you or anyone using your credentials—are your sole responsibility, including any content transmitted, hosted, or stored on SCALIBIT servers and any charges incurred therefrom.

  You are solely responsible for taking appropriate measures to: (i) prevent any loss or damage to your Content; (ii) maintain independent archival and backup copies of your Content; (iii) ensure the security, confidentiality, and integrity of your Content transmitted to or stored on SCALIBIT’s infrastructure; and (iv) protect the confidentiality of your credentials and access tokens. SCALIBIT’s servers are not designed to function as a data archive or long-term backup service.

  SCALIBIT shall not be liable for any loss, corruption, or destruction of data or Content stored, transmitted, or hosted through the Services. You acknowledge that data transmission and storage over the Internet inherently involve security and privacy risks beyond SCALIBIT’s control. While SCALIBIT implements commercially reasonable technical and organizational measures to protect its network and systems, it cannot guarantee absolute security or immunity from intrusion.

  SCALIBIT shall have no responsibility for security incidents, data loss, or unauthorized access caused by your actions, omissions, or failure to comply with this Agreement. You acknowledge that any violation of system or network security may result in civil or criminal liability under applicable laws, including but not limited to the U.S. Computer Fraud and Abuse Act (18 U.S.C. § 1030), the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), and relevant international cybersecurity statutes.

  Unauthorized access to or interference with SCALIBIT servers, systems, or networks is strictly prohibited and constitutes a material breach of this Agreement and the Acceptable Use Policy (AUP). You agree not to probe, scan, or test the vulnerability of any system, attempt to gain unauthorized access, alter, manipulate, or otherwise compromise SCALIBIT’s hardware or software, or engage in any other unauthorized activity commonly known as “hacking.”

  In the event of any suspected or confirmed security violation, SCALIBIT reserves the right to: (i) immediately suspend or terminate your Account; (ii) notify system administrators at affected networks or facilities; and (iii) fully cooperate with law enforcement, regulatory authorities, and incident response organizations. SCALIBIT may disclose relevant information about your Account or activity as necessary to assist in resolving security incidents or to comply with applicable law. Any violation of this Section may, at SCALIBIT’s sole discretion, constitute grounds for immediate Termination for Cause pursuant to this Agreement.

  25. BACKUPS AND DATA LOSS (BACKUP & DATA RETENTION POLICY)

  25.1 General Backup Policy

  Backup service is provided only to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) accounts as a courtesy and may be modified or discontinued at any time at SCALIBIT's sole discretion.

  SCALIBIT reserves the right to modify, suspend, or discontinue any courtesy backup service at any time, without prior notice. Such changes do not create any liability, refund eligibility, or service obligation.

  Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments), services do not include backup services. All backup responsibilities lie with the Customer. SCALIBIT is not liable for any data loss.

  SCALIBIT’s courtesy backups (for eligible Shared Hosting accounts) are performed on a weekly rotation basis. Each new backup automatically replaces the previous version, and older backups are permanently deleted once overwritten. SCALIBIT makes no guarantee regarding the frequency, success, or retention period of any backup and has no contractual obligation to perform or maintain backups.

  Your use of SCALIBIT’s Services is at your sole risk. This service is provided to you as a courtesy. SCALIBIT is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on SCALIBIT servers. Any and all backup services provided by SCALIBIT, whether paid or not, are offered with no warranty or guarantee of their date, accuracy, integrity, completeness, currency, or availability.

  Accounts larger than 20 GB or 100,000 inodes will not be included in weekly backups. SCALIBIT is not responsible for files and/or data residing on your account.

  You agree to take full responsibility for all files and data transferred and to maintain all appropriate backups of files and data stored on SCALIBIT's servers.

  While SCALIBIT attempts to keep regular backups of data stored on our systems, SCALIBIT does not guarantee the existence, accuracy, or regularity of its backup services and, therefore, the customer is responsible for making backups of data. SCALIBIT does not guarantee that its backup procedures will prevent the loss of, alteration of, or improper access to our customers’ information.

  IT IS SOLELY THE CUSTOMER'S DUTY AND RESPONSIBILITY TO BACK UP THE CUSTOMER'S FILES AND DATA ON SCALIBIT SERVERS, and under no circumstances will SCALIBIT be liable to anyone for damages of any kind under any legal theory for loss of customer files and/or data on any SCALIBIT server. SCALIBIT reserves the right to charge a restoration fee if you request copies of the backups. SCALIBIT will not attempt to back up accounts that exceed 100,000 inodes (files) or 20 GB of space for any reason and does not maintain any backups of Dedicated Cloud Server or Dedicated Server accounts.

  Hardware Failures and Data Loss. SCALIBIT shall not be held responsible or liable for any data loss, corruption, or unavailability resulting from hardware or system failures — including but not limited to hard drive malfunction, RAID controller failure, power supply defects, or other component damage. While SCALIBIT employs enterprise-grade hardware and redundancy measures, no hardware or storage medium is immune to failure. Customers are solely responsible for maintaining their own off-site or independent backups to prevent data loss.

  25.2 Data Retention, Backups & Restores

  When a Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting) account is canceled or terminated (including for non-payment), SCALIBIT may, at its sole discretion, retain any available backup for a limited time. For canceled Shared Hosting accounts, backups (if any) may be retained for up to three (3) months. After three (3) months, such backups are automatically and irrevocably deleted.

  Backups (if any) are provided as a courtesy only and are not guaranteed. SCALIBIT makes no representation or warranty that any backup will exist, be successful, complete, current, or usable; restore availability is not guaranteed. If a backup is missing, corrupted, incomplete, encrypted, or otherwise unusable, no restore will be possible. Where a restore is available, additional fees may apply and timelines depend on engineering availability.

  Restore requests are subject to a restoration fee based on the size of the backup. A fee of 25 USD applies for each 0–5 GB segment (e.g., 0–5 GB = 25 USD, 5–10 GB = 50 USD, and so on). Restoration is only possible if a valid and usable backup exists, and SCALIBIT does not guarantee the availability, completeness, or accuracy of any backup data.

  For Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) services, SCALIBIT does not provide backups. Upon termination, cancellation, or re-provisioning of these services, all data is permanently deleted and cannot be recovered. IP addresses (IPv4/IPv6) may be reassigned to other customers after cancellation.

  You are solely responsible for maintaining your own independent, off-site backups at all times. Any backup add-ons, if available, are best-effort and do not alter your responsibility or guarantee restore availability.

  To the maximum extent permitted by law, SCALIBIT is not liable for any data loss, service unavailability, or business interruption arising from non-payment, suspension, termination, or any failed/unavailable backups or restores.

  Availability. References to any backup add-ons (including “Cloud Backup”) are anticipatory and may not be available at this time. Their mention does not constitute an offer. If and when such add-ons are offered and expressly purchased, they will be provided on a best-effort, no-warranty basis and do not alter the Customer’s obligation to maintain independent, off-site backups.

  You must maintain your own independent, off-site backups at all times; any backup add-ons do not replace this obligation and restoration is not guaranteed.

  25.3 No Liability for Data Loss or Damages

  SCALIBIT provides backup services for eligible Shared Web Hosting accounts solely as a courtesy and without any service level guarantee. All other services — including but not limited to Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) — do not include any automatic, manual, or system-level backups. All backup and data retention responsibilities rest solely with the Customer.

  SCALIBIT shall not, under any circumstances, be liable for any loss of data, loss of access, corruption, downtime, loss of business, loss of profits, or any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to data loss, service unavailability, backup failure, or system malfunction, regardless of cause, including but not limited to hardware failure, human error, software bugs, network interruption, or third-party actions.

  All data management, retention, and backup responsibilities rest solely with the Customer. No refunds, credits, or compensations of any kind shall be provided for data loss, backup failure, or service interruption, whether arising in contract, tort (including negligence), or otherwise. The Customer acknowledges and agrees that SCALIBIT’s infrastructure and services are provided strictly on an “as-is,” “as-available,” and “best-effort” basis without warranty or guarantee of data preservation.

  In all cases, the Customer expressly waives any claim or right to compensation, restitution, or damages against SCALIBIT, its affiliates, employees, contractors, or data center partners in connection with any actual or alleged data loss or corruption. This clause shall survive the termination, expiration, or suspension of Services.

  This Backup & Data Retention Policy applies to all SCALIBIT Services, including but not limited to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments). Unless otherwise expressly stated, the terms, limitations, and exclusions set forth in this section apply equally to all such services.

  26. THIRD-PARTY PRODUCTS AND SERVICES

  In using the Services, you may be granted the ability to use SCALIBIT software and/or third-party software that SCALIBIT makes available for your use. You may also choose to add and use third-party software in connection with the Services. SCALIBIT may offer third-party products or services that require you to visit their websites to complete your purchase and/or agree to additional terms and conditions. In such cases, the following provisions apply.

  26.1 Third-Party Providers

  SCALIBIT may offer certain third-party products and services, which are subject to the terms and conditions of the respective third-party provider. Discounts, promotions, and special third-party offers may include additional restrictions and limitations imposed by the provider. You should confirm the applicable terms of any purchase or use of goods and services directly with the third-party provider.

  SCALIBIT makes no representations or warranties regarding, and shall not be liable for, the quality, availability, or timeliness of any goods or services provided by third-party providers. All transactions with third-party providers are undertaken at your sole risk. SCALIBIT does not warrant the accuracy or completeness of any information regarding third-party providers and is not an agent, representative, trustee, or fiduciary of you or any third-party provider in such transactions.

  26.2 SCALIBIT’s Non-Exclusive Right to Use

  If you have been granted permission or the ability to use software from SCALIBIT, SCALIBIT grants you a limited, non-exclusive, non-transferable, and non-assignable right to use the software for ordinary and customary purposes. You may use the software on any one computer at a time. You agree not to alter, modify, reverse-engineer, decompile, or otherwise attempt to obtain the source code. You are not authorized to combine the software with other programs, create derivative works, or integrate plug-ins or enhancements relying upon the software.

  SCALIBIT reserves all rights to such software. The software and any authorized copies are the intellectual property of SCALIBIT and are protected by copyright law. Except as expressly provided herein, no rights or ownership are transferred, and all rights remain with SCALIBIT. The software and any related services are provided “as is” and “as available,” without warranties of any kind, express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose.

  26.3 SCALIBIT as Reseller or Licensor

  SCALIBIT may act as a reseller or licensor of certain third-party hardware, software, or equipment used in connection with the Services (“Non-SCALIBIT Products”). SCALIBIT shall not be responsible for any changes to the Services that cause such products to become obsolete or require modification. Any malfunction or manufacturer defect of Non-SCALIBIT Products sold, licensed, or provided by SCALIBIT shall not constitute a breach of this Agreement. Any rights or remedies regarding ownership, licensing, performance, or compliance of any Non-SCALIBIT Product are limited to those granted by the manufacturer. You may use Non-SCALIBIT Products only in connection with the Services and agree not to copy, modify, reverse-engineer, resell, or export them in violation of applicable law.

  26.4 Third-Party Software Use

  SCALIBIT may provide third-party software to facilitate easier account management. Such software is provided “as is” and “as available,” with no guarantee of specific results or functionality. SCALIBIT is not responsible for any defects or operational issues in such software. You agree that your use of third-party software shall comply with all relevant third-party license terms. Failure to comply may result in immediate suspension or termination of your Services.

  You may install and use third-party software on your account only if it is compatible with SCALIBIT’s systems and approved by SCALIBIT. Your use of such software is entirely at your own risk. SCALIBIT does not control, support, or guarantee the performance of any third-party software and shall have no liability for any loss, data corruption, or service disruption resulting from its use. SCALIBIT reserves the right, at its sole discretion, to suspend or remove access to any third-party software at any time.

  You are solely responsible for obtaining and maintaining any required licenses or payment of applicable fees to third-party software providers beyond SCALIBIT’s initial setup.

  26.5 Third-Party Websites

  The Services may contain links to external websites not owned or controlled by SCALIBIT (“Third-Party Sites”), as well as content, media, or information originating from third parties (“Third-Party Content”). SCALIBIT is not responsible for and does not monitor or verify the accuracy, legality, or appropriateness of any Third-Party Sites or Third-Party Content. Accessing such sites or content is at your own risk, and you are subject to the applicable third-party terms, privacy policies, and data-processing practices.

  SCALIBIT assumes no responsibility for the content, terms, or practices of any Third-Party Site. SCALIBIT does not censor or edit third-party content. By using the Services, you expressly release SCALIBIT from any and all liability arising from your interaction with third-party websites or their offerings. You should always review the relevant third-party terms and privacy policies before engaging with them. As between you and SCALIBIT, this Agreement and all applicable SCALIBIT policies govern your relationship with SCALIBIT.

  27. THIRD-PARTY CONTENT

  If you choose to sell or resell advertising or web space to a third party, you are solely responsible for that advertising’s content and the actions of the third party. SCALIBIT reserves the absolute right to reject or remove any advertising or content that is illegal, offensive, defamatory, or otherwise violates SCALIBIT’s policies or this Agreement. Such violations may result in suspension or immediate termination of your account.

  28. PRIVACY

  SCALIBIT’s Privacy Notice, incorporated herein by reference, applies to all Services. The Privacy Notice defines your rights and SCALIBIT’s responsibilities regarding the processing of your personal information. SCALIBIT will not use or disclose your information in any manner inconsistent with the purposes or limitations described in the Privacy Notice, except as required by applicable law or upon receipt of an official, lawful, and verifiable request from competent authorities — including but not limited to Law Enforcement Agencies, Prosecutors, or Courts.

  You acknowledge and agree that SCALIBIT may, at its sole discretion, modify the Privacy Notice from time to time. By continuing to use the Services after such modifications become effective, you accept the updated terms. If you do not agree to any such modification, you may terminate this Agreement. No refunds will be issued for any fees previously paid in such cases.

  You represent and warrant that you have provided notice to, and obtained consent from, any third-party individuals whose personal data you supply to SCALIBIT in connection with the Services — including, but not limited to: (i) the purposes for which such data has been collected; (ii) the intended recipients or categories of recipients; (iii) which portions of the data are mandatory or voluntary; and (iv) how those individuals may access, rectify, or request deletion of their data. You further agree to continue providing such notice and obtaining consent for any future third-party personal data you supply. SCALIBIT shall not be liable for any consequences resulting from your failure to provide required notice or obtain consent, nor for outdated, incomplete, or inaccurate data provided by you.

  29. INTELLECTUAL PROPERTY INFRINGEMENT AND DMCA NOTIFICATIONS

  29.1 DMCA Copyright

  SCALIBIT does not permit copyright-infringing activities or violations of intellectual property rights on its infrastructure or Services. Pursuant to the safe-harbor provisions established by the Digital Millennium Copyright Act of 1998 (“DMCA”) and equivalent international laws, SCALIBIT will take prompt and appropriate action upon receipt of a valid, complete, and verifiable notice of infringement. For detailed procedures, please refer to our DMCA Copyright Policy. Such action may include notifying the relevant customer, requesting removal of the infringing material, and, if no corrective action is taken within the specified timeframe, temporarily suspending or disabling access to the affected service. SCALIBIT does not directly modify or delete customer content without proper due process or lawful authorization.

  29.2 Trademark or Copyright Claims

  SCALIBIT is a neutral infrastructure provider that respects the intellectual property rights of others. To the extent SCALIBIT receives a valid and substantiated complaint concerning infringement of copyright, trademark, or other intellectual property rights, SCALIBIT reserves the right to access, preserve, and disclose to authorized third parties any relevant customer information or data (including personally identifiable information and private communications) if, in SCALIBIT’s sole discretion, such disclosure is reasonably necessary to respond to, verify, or resolve the complaint. All such disclosures are made strictly in accordance with applicable privacy and data-protection laws.

  SCALIBIT expressly reserves the right to terminate, in appropriate circumstances, an account or customer access for repeated copyright or intellectual property infringement. SCALIBIT also reserves the right to suspend or terminate an account after a single substantiated incident where required by law or necessary to protect network integrity or prevent ongoing violations.

  If you wish to submit (a) a trademark claim for infringement of a valid, registered mark, or (b) a copyright claim for material protected under your bona fide copyright ownership, please refer to SCALIBIT’s DMCA Copyright Policy for submission details.

  29.3 Limited Scope of SCALIBIT’s Control Over Customer Systems

  SCALIBIT’s role is limited to relaying valid legal or DMCA notices to the affected customer and ensuring timely compliance under applicable law. For all service types — including Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) — SCALIBIT does not alter, edit, or interfere with customer content. The customer is responsible for investigating and remediating any reported material within forty-eight (48) hours of notice.

  If the customer fails to respond or comply within this timeframe, SCALIBIT reserves the right to suspend, restrict, disable, or terminate the affected service, website, or server to maintain compliance with applicable legal obligations and preserve infrastructure integrity. SCALIBIT may also cooperate with law-enforcement authorities, rights-holders, or regulatory agencies where legally required or appropriate to address confirmed infringements.

  SCALIBIT shall not be held liable for any user-generated content, data, or materials hosted, transmitted, or made available through any customer-managed system or service. This limitation applies in accordance with all safe-harbor protections and intermediary-liability exemptions provided under applicable national and international law.

  All content hosted, stored, or transmitted through SCALIBIT Services is the sole legal and operational responsibility of the Customer. SCALIBIT assumes no liability whatsoever for such content or for any actions, omissions, or consequences arising from the Customer’s use of its Services.

  SCALIBIT acts in full compliance with the notice-and-takedown provisions of 17 U.S.C. § 512(c) (DMCA) and equivalent safe-harbor regimes under international law, including the EU Digital Services Act, UK Online Safety Act, and comparable intermediary protections.

  For AI, GPU & High-Risk Compute Hosting services (including GPU Cloud Instances, AI Training Clusters, HPC Nodes, and Dedicated AI Bare Metal Servers), SCALIBIT does not have access to, nor the ability to examine, monitor, decode, or review any stored, hosted, or transmitted datasets, model checkpoints, training logs, or generated outputs — whether encrypted, proprietary, licensed, or custom-trained by the Customer.

  SCALIBIT’s role is strictly limited to forwarding valid DMCA or legal notices to the Customer. The Customer bears full responsibility to examine relevant content, investigate possible infringement, and take necessary corrective actions — including content removal, dataset adjustment, retraining, or service suspension — within the specified timeframe.

  If the Customer fails to respond or remediate within forty-eight (48) hours, SCALIBIT may — without accessing or altering any user data — temporarily suspend network access, restrict public exposure (e.g., disable HTTP/FTP/SSH ingress/egress), or fully disable the affected AI/GPU system until compliance is confirmed. SCALIBIT does not analyze datasets or generated outputs for originality, infringement detection, or fair-use claims.

  29.4 AI-Generated, Synthetic, and Automated Content in Copyright & DMCA Context

  Any content that is created, co-created, modified, assisted, or transformed using artificial intelligence (AI), machine learning (ML), large language models (LLMs), generative models, or synthetic media tools — including, but not limited to, text, code, audio, video, images, animations, or other multimedia (“AI-Generated Content”) — is treated as User Content for purposes of this Agreement and is subject to the same intellectual-property, DMCA, and takedown rules as any other Customer content.

  Customer Responsibility. SCALIBIT does not review, validate, or determine authorship, originality, or protectability of AI-Generated Content and does not provide legal advice regarding whether such content is eligible for copyright protection in any jurisdiction. You are solely responsible for ensuring that any AI-Generated Content you create, host, or distribute via the Services:

  • Does not unlawfully reproduce, closely imitate, or derive from third-party works (including training materials, proprietary datasets, copyrighted text, music, images, videos, trademarks, or logos) in a way that infringes applicable copyright, trademark, or related rights.
  • Does not violate moral rights, personality rights, privacy or publicity rights, or any contractual or licensing restrictions applicable to the source material used to produce such AI-Generated Content.
  • Is used, labeled, and disclosed in compliance with all applicable laws, regulations, and platform rules governing synthetic media, deepfakes, manipulative content, or automated messaging — including election integrity rules, consumer-protection standards, and transparency requirements where applicable.

  
  Rights-holders may submit DMCA or similar takedown notices with respect to AI-Generated Content on the same basis as non-AI content. SCALIBIT will handle such notices in accordance with its DMCA Copyright Policy and applicable law, without undertaking any independent originality or fair-use analysis beyond what is required to process a valid notice or counter-notice.

  You acknowledge that using SCALIBIT Services to train, fine-tune, or operate AI systems — or to mass-generate content — does not transfer any third-party intellectual property rights to you, and does not grant you any license to reuse copyrighted or protected material beyond what is permitted by law or applicable licenses. Any dispute regarding whether AI-Generated Content constitutes fair use, a derivative work, or an infringement is strictly between you and the relevant rights-holder. SCALIBIT’s role remains limited to that of a neutral infrastructure provider operating under applicable safe-harbor frameworks.

  All content hosted, stored, or transmitted through SCALIBIT Services is the sole legal and operational responsibility of the Customer. SCALIBIT assumes no liability whatsoever for such content or for any actions, omissions, or consequences arising from the Customer’s use of its Services.

  SCALIBIT does not review, monitor, pre-screen, or verify whether any AI-generated datasets, training sources, model outputs, or synthetic media infringe third-party rights or qualify as fair use, derivative work, or non-infringing material. SCALIBIT has no obligation to monitor customer content or make independent legal assessments. Any determination regarding copyright ownership, infringement, derivative use, licensing, or lawful usage remains strictly between the Customer and the rights-holder. SCALIBIT is not a party to such disputes and acts solely as a neutral infrastructure provider under applicable safe-harbor protections.

  SCALIBIT acts in full compliance with the notice-and-takedown provisions of 17 U.S.C. § 512(c) (DMCA) and equivalent safe-harbor regimes under international law, including the EU Digital Services Act, UK Online Safety Act, and comparable intermediary protections.

  30. ABUSE, SPAM & ENFORCEMENT; LIQUIDATED DAMAGES

  Unless otherwise expressly stated, this Section 30 (Abuse, Spam & Enforcement; Liquidated Damages) applies to all SCALIBIT Services, including but not limited to Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  30.1 Overview

  SCALIBIT enforces a strict zero-tolerance policy against spam, network abuse, malicious activity, or any conduct that may compromise the security, stability, or reputation of its infrastructure or other customers. SCALIBIT continuously monitors network traffic and abuse reports to preserve the integrity of its systems and operates a dedicated Abuse Desk for incident handling and reporting.

  30.2 Definition of Spam and Prohibited Communications

  “Spam” includes any Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE) sent without prior verified consent. Prohibited activities include, but are not limited to:

  • Sending unsolicited commercial or bulk messages, mail-bombing, or similar mass-messaging activity.

  • Using SCALIBIT’s network or IPs to receive replies to unsolicited campaigns.

  • Header, identity, or domain forgeries intended to deceive recipients.

  • Relaying messages through open proxies, open relays, or compromised systems.

  • Configuring servers to allow unauthenticated third-party mail relaying.

  • “Spamvertising” or promoting any product/service through spam or abusive techniques.

  • Phishing, fraudulent, deceptive, or malicious messaging via any medium (email, SMS, IM, or chat).

  Customers must comply with all applicable laws, including the CAN-SPAM Act of 2003, the Telephone Consumer Protection Act, the EU ePrivacy Directive, and all equivalent international anti-spam and communications regulations.

  30.3 Enforcement Actions

  If SCALIBIT reasonably determines that a Service is used in connection with spam, abuse, or prohibited activity, it may take immediate enforcement action — including, but not limited to, null-routing, re-routing, rate-limiting, suspension, or termination of the affected Services. This applies to all SCALIBIT offerings: Shared Web Hosting (cPanel Hosting, CWPpro Hosting, WordPress Hosting), Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments).

  Customers will be notified through their registered contact email or Client Area and must immediately confirm remediation. SCALIBIT may require a non-refundable reactivation fee before restoring suspended services. Repeated or unresolved abuse may result in permanent account termination without refund.

  SCALIBIT reserves the right, but assumes no obligation, to monitor, investigate, or enforce compliance with this Agreement, including the Acceptable Use Policy (AUP). Corrective or enforcement actions may include immediate suspension, throttling, or termination of Services to protect network stability and customers.

  Abuse handling, notification, and remediation procedures follow Section 29 of the AUP (“Abuse Tickets”). Customers are responsible for monitoring their registered contact address and responding within the defined timeframe.

  30.3.1 High-Risk Compute, GPU & Automated Abuse

  For the avoidance of doubt, all high-performance compute services — including but not limited to GPU-equipped servers, high-frequency or high-core-count CPUs, and clusters used for AI, ML, LLM, or data-processing workloads — are fully subject to this Section 30, the Acceptable Use Policy, and the Anti-Spam & Abuse Policy. Use of SCALIBIT infrastructure for any of the following purposes is strictly prohibited and may result in immediate enforcement action without prior notice:

  • Operating, controlling, or participating in botnets, DDoS “booter” or “stresser” services, credential-stuffing farms, brute-force clusters, vulnerability-scanning grids, or any other automated attack infrastructure — whether CPU- or GPU-accelerated.

  • Running unauthorized cryptocurrency mining, proof-of-work / proof-of-capacity activities, or similar energy-intensive workloads in violation of SCALIBIT policy, upstream data center terms, or local regulations governing power usage and environmental or safety standards. Where mining is expressly prohibited by the applicable data center, jurisdiction, or SCALIBIT product description, any such activity is considered a material breach of this Agreement.

  • Using AI, ML, LLMs, headless browsers, or other automated agents to conduct large-scale scraping, harvesting, or abusive interaction with third-party services, websites, or APIs in a manner that violates those services’ terms of use, applicable law, or reasonable rate limits, or that causes disruption or denial of service.

  • Training, fine-tuning, hosting, or serving AI/ML/LLM models that are primarily designed or systematically used to generate, amplify, or distribute: (i) phishing campaigns or fraud schemes; (ii) malware, exploit code, or instructions intended to facilitate cybercrime; (iii) non-consensual deepfakes, doxing material, targeted harassment, or coordinated disinformation; or (iv) content that violates SCALIBIT’s zero-tolerance policies for CSAM, terrorism, or extreme violence (see Sections 18 and 22).

  • Using SCALIBIT GPU, AI, or High-Risk Compute infrastructure to orchestrate automated spam or messaging bots (including AI-generated phishing, bulk outreach tools, or automated account-creation systems) in violation of Section 19 (Acceptable Email Usage) and Section 18 (Acceptable Use Policy).

  In cases of suspected High-Risk Compute or GPU abuse, SCALIBIT may, in its sole discretion and without prior notice, immediately null-route traffic, rate-limit, power off, or suspend the affected IPs, virtual machines, or dedicated servers; isolate the relevant segment; and coordinate with upstream data centers or network providers to contain the incident. Such measures may be taken before or in parallel with customer notification where necessary to protect network integrity, other customers, or third parties.

  SCALIBIT may, where appropriate, permanently restrict or revoke access to GPU, AI, or other High-Risk Compute products for any Customer involved in such abuse, in addition to the liquidated damages, remediation fees, and termination rights set forth in Sections 10, 18, 19, and 30.5 of this Agreement. Nothing in this Section limits SCALIBIT’s right to report suspected criminal activity to competent authorities or to cooperate with law enforcement under Section 38 (Requests for Customer Information).

  30.4 Incident Notification & Cooperation

  For incidents involving customer-managed environments — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes), SCALIBIT’s responsibility is strictly limited to its own underlying infrastructure and network integrity. All remediation, investigation, and resolution duties — including security response, malware removal, compliance reporting, and breach notification—rest solely with the Customer (see Section 8).

  Upon receipt of a valid abuse or security report, SCALIBIT will forward the details (IP, domain, or service involved) to the Customer’s designated contact. The Customer must acknowledge the report, investigate, and confirm resolution within a reasonable timeframe. Failure to act may result in suspension or termination of the affected Service(s).

  Repeated or severe incidents, or lack of cooperation, may result in permanent account termination. SCALIBIT may preserve logs and cooperate with competent authorities or law enforcement where required by law. Any disclosure will be strictly limited to the lawful scope of the request.

  30.5 Remedies, Damages, and Fees

  You agree that SCALIBIT may immediately suspend or terminate any Service determined, in its sole discretion, to be engaged in spam or abuse. If actual damages cannot be reasonably determined, you agree to pay liquidated damages of $500 USD or $1 USD per spam/abuse event, whichever is greater.

  Blacklist Removal & Remediation Costs. In addition to liquidated damages, SCALIBIT reserves the right to charge a blacklist or remediation fee starting at $500 USD, increasing based on third-party delisting fees, engineering time, or other operational costs. Customers are solely responsible for maintaining the reputation of their assigned IP addresses, domains, and services.

  30.6 Legal Cooperation and Evidence Preservation

  SCALIBIT may disclose limited administrative records — such as customer identification details, service allocation records, account activity timestamps, or IP assignment logs — strictly in response to a valid, lawful, and binding request from a competent court or authority. All disclosures are limited to the minimum scope necessary to satisfy the lawful request and are handled in accordance with applicable privacy, data-protection, and due-process laws.

  For all service types — including Shared Web Hosting, Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Backup, Cloud Servers), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments) — SCALIBIT’s access is limited exclusively to administrative service metadata and infrastructure-level allocation records.

  SCALIBIT does not collect, retain, or have access to any customer content-level or network payload data, including packet captures, connection traces, GPU/CPU job execution logs, application logs, website files, email content, storage contents, or snapshots. Any forensic preservation, evidence retrieval, or inspection of content, compute logs, or network traffic — where legally permitted — must be carried out directly by the underlying data center or network infrastructure provider in accordance with applicable legal procedures.

  Where legally permissible, SCALIBIT will make commercially reasonable efforts to notify the Customer prior to any disclosure of administrative records, unless prohibited by law, protective orders, or confidentiality restrictions.

  You further agree to comply with SCALIBIT’s Anti-Spam & Abuse Policy and Acceptable Use Policy, both of which are incorporated herein by reference.

  31. ADDITIONAL RESERVATION OF RIGHTS

  SCALIBIT expressly reserves the absolute right, at any time and in its sole discretion, to deny, cancel, terminate, suspend, restrict, lock, or otherwise modify access to or control of any account, Service, or resource (including the right to cancel, transfer, or reassign any domain name registration). Such actions may be taken without prior notice and for any lawful reason, including but not limited to the following:

  (i) to correct any error, misconfiguration, or issue related to the setup, provisioning, or delivery of Services;
  (ii) to protect the security, integrity, and operational stability of SCALIBIT’s network, infrastructure, systems, or other customers;
  (iii) to investigate, prevent, or mitigate actual or suspected fraudulent, abusive, negligent, or unlawful activity;
  (iv) to comply with applicable local, national, or international laws, regulations, or lawful orders (including subpoenas, warrants, or court directives);
  (v) to satisfy or comply with any dispute resolution, registry, or regulatory requirement;
  (vi) to enforce the terms of this Agreement, the Acceptable Use Policy (AUP), or any other applicable policy;
  (vii) to address non-payment, chargebacks, billing disputes, or suspected financial irregularities;
  (viii) to respond to or defend against any legal claim, threat, or proceeding, whether or not such action is ultimately found to have merit; or
  (ix) to avoid, reduce, or mitigate any civil, criminal, financial, or regulatory liability for SCALIBIT, its affiliates, directors, officers, employees, contractors, or agents.

  You acknowledge and agree that if SCALIBIT exercises any of the above rights — including temporary or permanent suspension, restriction, or termination of a Service — then: (a) you remain fully responsible for all accrued service fees, usage, and charges during the investigation or suspension period; (b) no refunds, credits, or offsets will be issued for any terminated or suspended Services; and (c) SCALIBIT shall not be liable to you or to any third party for any loss, damage, downtime, data loss, or inconvenience resulting from such actions. All such measures may be taken to preserve network integrity, ensure compliance with law, and protect the legitimate interests of SCALIBIT and its customers.

  32. BILLING & PAYMENT; CURRENCY; TERMINATION & CANCELLATION POLICY

  32.1 General Information

  You agree to pay for all Services in advance and on time for each billing cycle in which the Services are provided. Invoices are automatically generated ten (10) days before the service due/renewal date. SCALIBIT grants a grace period of three (3) days after the due date. If payment is not received within this period, the affected Services will be temporarily suspended until full payment is received (see Section 32.10.1). If payment remains outstanding by the fifth (5th) day after the due date, the Services may be permanently terminated without further notice pursuant to Section 34. Any backups (if any) may be deleted in accordance with Section 25.2. Suspension does not pause billing obligations or extend service terms. Bank transfers and other offline payments are applied upon confirmed receipt; a reasonable processing or reactivation fee may apply.

  Invoices that have been paid more than once because of duplicate PayPal subscriptions, manual payments, or system error cannot be refunded. Any overpaid amount will instead be credited to your SCALIBIT account balance and automatically applied toward future invoices.

  SCALIBIT accepts payments via Credit/Debit Card, PayPal, Stripe, and Bank Transfer. Payments from unverified or unconfirmed PayPal accounts are not accepted.

  High-Risk Compute, GPU, and AI/ML Services. For specialized high-cost or high-power workloads — including but not limited to AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments), as well as any AI/ML Training, Model Inference, High-Performance Compute (HPC), Blockchain/Cryptocurrency Processing, Automated Botnet or Scraping Operations, or similar High-Risk Compute Workloads — the standard billing grace period, suspension timeline, and recovery procedures do not apply.

  These Services are subject to immediate suspension or cutoff (with no grace period) if payment is overdue, disputed, reversed, or canceled for any reason. Due to their exceptional cost, hardware exclusivity, and specialized infrastructure utilization (energy, cooling, bandwidth, and GPU licensing), such Services are billed on a strictly non-refundable, non-cancellable, and non-disputable basis once activated — regardless of early termination, suspension, non-use, or inactivity. SCALIBIT may permanently revoke GPU or High-Risk Compute access without further notice if payment remains unresolved for more than twenty-four (24) hours.

  In such cases, SCALIBIT has no obligation to retain any data, checkpoints, model weights, training logs, datasets, inference outputs, or locally stored artifacts generated during AI/GPU workloads, and such data may be irreversibly deleted in accordance with Section 25.2 and Section 34. IP allocations, GPU licenses, NVLink/MIG assignments, or cluster queue slots associated with High-Risk Compute or GPU Services may be reclaimed or permanently reassigned without restoration.

  By purchasing any AI, GPU, or High-Risk Compute Service, you expressly acknowledge and agree to these accelerated suspension, billing, and data-loss terms, which supersede all standard grace periods, recovery procedures, and reinstatement policies applicable to other service categories.

  32.2 Billing and Payment

  All fees for the Services shall follow SCALIBIT’s current price schedule, incorporated herein by reference, and are due at the time of order unless otherwise specified. Accepted payment methods (“Payment Methods”) include Credit/Debit Card, PayPal, Stripe, and Bank Transfer; however, SCALIBIT may, at its discretion, require use of a specific payment channel (for example, wire transfer) or switch between providers at any time.

  If you choose to pay by credit card, SCALIBIT’s payment processor may pre-authorize the charge to confirm both card validity and sufficient funds. If you cancel before completing checkout, SCALIBIT will release the pre-authorization within two (2) hours; depending on your bank, the pending amount may still appear longer. All prices and fees are non-refundable unless otherwise expressly stated — including where Services are suspended, terminated, or transferred before the end of term. SCALIBIT expressly reserves the right to modify prices and fees at any time; updated rates take effect immediately upon publication on SCALIBIT’s website. If you have prepaid for multi-month or annual Services, new pricing applies at the next renewal.

  To prevent service interruption, most Services include automatic renewal. This will attempt to renew the same term length as the previous period (except domain names, which renew for their original term). SCALIBIT will automatically charge your stored Payment Method at the current renewal rate, which you acknowledge may differ from your initial purchase price. Renewal timing may vary: some products renew thirty (30) days before expiry, others ten (10) days prior. You may enable or disable auto-renewal at any time; however, failure to renew manually or an unsuccessful payment will result in service expiration and possible data loss. SCALIBIT bears no responsibility for downtime, loss, or deletion resulting from non-renewal.

  If SCALIBIT cannot charge your Payment Method for the full amount due, or receives a chargeback, reversal, or dispute, you authorize SCALIBIT to pursue all lawful remedies, including immediate cancellation of Services and domain names associated with the delinquent account. All hosted data, content, and configurations may be deleted or reassigned. Reinstatement requires payment of all outstanding fees plus any processor-imposed reversal or administrative charges.

  SCALIBIT may also impose reasonable administrative or processing fees for: (i) tasks performed outside normal service scope; (ii) additional investigation time or cost; or (iii) customer non-compliance with this Agreement. Examples include, but are not limited to: extended support requiring manual engineering time; verified abuse investigations; inactive accounts older than six (6) months; legal or UDRP matters; or chargeback recovery costs. Such fees will be billed to the Payment Method on file.

  If you subscribed to a monthly plan, your billing date is based on your original order date. For annual (or longer) terms with auto-renewal enabled, SCALIBIT will automatically renew at its then-current rates using your stored Payment Method. Failure to maintain a valid Payment Method or to ensure funds availability may lead to service suspension or termination in accordance with this Section.

  AI, GPU, and High-Risk Compute Billing. Certain SCALIBIT Services — including GPU Servers (Cloud or Dedicated), High-Performance Compute Nodes, AI/ML Training Environments, AI-Oriented Bare Metal Deployments, Multi-GPU Clusters, High-Risk Compute, and Energy-Intensive Workloads — are subject to specialized billing terms, which may include:

  • Dynamic resource-based billing reflecting actual GPU/CPU utilization, VRAM usage, energy consumption, cooling overhead, or sustained high-power draw;
  • Premium hardware surcharge for NVIDIA RTX/Quadro/A100/H100, AMD Instinct, Tensor Core, and comparable high-value compute accelerators;
  • Burst usage or peak-load pricing for workloads exceeding contracted capacity, including ML training, batch inference, HPC simulations, or rendering jobs;
  • AI & Autonomous Workload Monitoring Fee where SCALIBIT must assess abnormal compute patterns, cryptocurrency mining, large-scale scraping, botnets, penetration testing, or model misuse;
  • Immediate suspension (without notice or grace period) for unpaid, disputed, or reversed payments related to AI/GPU services due to exceptional cost, infrastructure sensitivity, and limited hardware availability;
  • Energy & data center sustainability surcharge may apply in certain regions where high-power usage, redundancy, or cooling impact infrastructure stability.

  
  Such High-Risk Compute services are billed on a strictly non-cancellable, non-refundable, and non-disputable basis once activated, regardless of actual utilization, suspension, or early termination, unless otherwise expressly permitted by SCALIBIT. Additional fees — including remediation, abuse investigation, compliance processing, or engineering time — may be charged per incident.

  32.3 Price Changes

  SCALIBIT reserves the right to revise its pricing, fees, and billing structure at any time. Any such changes shall either (a) be published on SCALIBIT’s official website and become effective immediately, or (b) be communicated to you by email or through the Client Area. If you have purchased Services for a fixed term (monthly, annual, or multi-year), the updated rates will take effect upon the next renewal date of those Services. Continued use of the Services after the effective date of any price modification constitutes your acceptance.

  Dynamic Pricing for AI/GPU, High-Risk Compute, and Power-Intensive Services. Pricing for GPU Servers, AI/ML Training Services, High-Performance Compute Nodes, AI Cloud Instances, Dedicated GPU Bare Metal, Multi-GPU Training Clusters, High-Risk Compute Workloads, Rendering Environments, and any energy- or license-intensive SCALIBIT Service may be subject to dynamic or variable pricing due to the following non-exhaustive factors:

  • Hardware availability and premium licensing costs related to NVIDIA RTX, A-Series, Tesla, A100/H100, AMD Instinct, Tensor Core, or any comparable enterprise-grade GPU/accelerator components.
  • Energy consumption, power draw thresholds, cooling capacity, rack-density limits, or sustainability surcharges imposed by upstream data centers (including Tier III/Tier IV facilities) during high-demand or heat-sensitive periods.
  • Infrastructure compliance requirements — including data center PUE (Power Usage Effectiveness), carbon footprint controls, government energy regulations, and regional environmental limitations impacting continuous GPU or HPC usage.
  • Third-party software licensing or per-seat subscription fees for proprietary AI/ML tools (such as CUDA, ROCm, TensorRT, AIAA, Enterprise PyTorch, NVIDIA AI Enterprise, or LLM orchestration frameworks), including usage-based licensing.
  • Cloud capacity, supply-chain fluctuations, semiconductor shortages, geopolitical risks, or region-specific operational constraints affecting GPU or high-power server availability.

  Due to these variables, AI/GPU and High-Risk Compute Services are billed on a non-fixed, non-capped, dynamic pricing model, which may fluctuate at renewal or, in some cases, within the same billing cycle based on real-time usage or burst workloads. SCALIBIT may apply supplemental Energy Usage Adjustment (EUA), Sustainability Fee, GPU Availability Premium, or Cooling Overhead Charge without prior notice where required to maintain service stability or regulatory compliance.

  Unless explicitly stated in an executed Service Order or Enterprise Agreement, fixed-rate billing, promotional discounts, or price-lock guarantees do not apply to AI/GPU, Dedicated GPU Bare Metal, or other High-Risk Compute Services.

  By purchasing or continuing to use any AI/GPU, HPC, or High-Risk Compute Service, you expressly accept these dynamic billing conditions and waive any claim based on price fluctuation, resource-based surcharge, or non-fixed renewal costs under this Section.

  32.4 Currency

  All prices, payments, and invoices are processed in U.S. Dollars (USD) unless explicitly stated otherwise. For convenience, SCALIBIT may display approximate conversions into other currencies during checkout; such conversions are for reference only. Exchange rates are based on third-party financial data sources and may fluctuate between the time of purchase and final settlement. Accordingly, you acknowledge that the actual charged amount may differ slightly from any displayed estimate, and you waive all claims arising from such currency variances. Depending on your billing country, additional charges such as VAT, GST, sales tax, or cross-border processing fees may apply. Any such applicable amounts will be displayed before completing your purchase.

  32.5 Multiple Accounts and Discount Abuse

  Creating or using multiple customer accounts to exploit “new customer,” “trial,” or promotional discounts is strictly prohibited. Any related accounts identified as abusing discount systems will be suspended until all outstanding invoices are settled. SCALIBIT reserves the right to terminate such accounts without refund and permanently revoke eligibility for future promotions.

  32.6 Prepayment and Payment Application

  It is your sole responsibility to ensure that your payment and billing information remain current and valid at all times. You agree to prepay for all Services before the applicable service period begins. Subject to applicable law, received payments will be applied first to the oldest outstanding invoice on your account, regardless of service type, plan tier, or currency. Failure to maintain valid payment details or to pay due invoices may result in immediate suspension or termination pursuant to Section 34.

  AI, GPU, and High-Risk Compute Prepayment Requirement. For all GPU Cloud Instances, Dedicated GPU Servers, AI/ML Training Environments, Multi-GPU Clusters, AI-Oriented Bare Metal Deployments, High-Performance Compute (HPC) Nodes, and any High-Risk or Power-Intensive Workloads, SCALIBIT may require:

  • Full prepayment for the entire billing term (monthly, quarterly, or annual) prior to activation;
  • Security Deposit / Retainer Hold to cover potential excess usage, bandwidth surcharges, remediation costs, IP reputation damage, abuse handling, or data-center energy penalties;
  • Strictly non-refundable and non-cancellable billing once the service is activated, regardless of actual usage, suspension, or early termination;
  • Immediate suspension or service hold if any chargeback, dispute, or reversal is initiated, or payment cannot be successfully processed;
  • Supplemental invoices or real-time adjustments for excess GPU/CPU utilization, VRAM usage, burst compute load, or abnormal power consumption events.

  
  AI/GPU and High-Risk Compute Services may also require identity verification (KYC), proof of business legitimacy, AML compliance review, and export-control screening before activation or renewal. SCALIBIT reserves the right to delay, deny, suspend, or terminate any such Service if verification cannot be completed, fraudulent or unauthorized use is suspected, or the Customer appears to be located in, or associated with, a sanctioned or restricted jurisdiction.

  By purchasing or activating any AI, GPU, or High-Risk Compute Service, you expressly acknowledge and agree to these mandatory prepayment, security deposit, non-refundable, usage-adjustment, and verification requirements.

  32.7 Automatic Renewal (Autorenewal)

  Unless you explicitly disable the auto-renewal option in your Client Area or submit a valid cancellation request in advance, you authorize SCALIBIT to automatically renew all eligible Services at the then-current rates using the stored payment method on file. This automatic renewal helps prevent interruption, service expiration, or data loss. If your payment method is declined or cannot be charged for any reason, renewal will not occur and your Services may be suspended, expired, or permanently deleted. SCALIBIT shall not be held liable for any downtime, data loss, or service unavailability arising from failed or disabled renewals.

  AI, GPU, and High-Risk Compute Renewal Restrictions. Due to the specialized cost structure, limited capacity, compliance sensitivity, and high operational risk of GPU Cloud Instances, Dedicated GPU Servers, AI/ML Training Environments, High-Performance Compute (HPC) Nodes, Multi-GPU Clusters, Autonomous Compute Workloads, and other Energy-Intensive or High-Risk Compute Services, automatic renewal may be disabled, restricted, or contingent upon manual approval by SCALIBIT prior to renewal activation. Such Services may renew only after successful payment authorization, identity verification (KYC), AML/fraud screening, and usage or risk reassessment by SCALIBIT.

  • Renewal of GPU / AI / High-Risk Compute Services may require manual confirmation and acceptance through the Client Area or via invoice approval;
  • SCALIBIT may conduct fraud, risk, KYC/AML, or abuse verification before authorizing service continuation;
  • Automatic renewal is not guaranteed for GPU or High-Risk Compute workloads due to pricing volatility, licensing limitations, or availability constraints;
  • Services may be terminated immediately at expiration with no grace period unless renewal approval is completed and confirmed beforehand;
  • Any associated data — including model checkpoints, training logs, datasets, configuration files, or stored artifacts — may be permanently and irreversibly deleted at expiration.

  
  You expressly acknowledge that once renewed, GPU, AI, and High-Risk Compute Services are billed on a non-refundable, non-cancellable, and non-disputable basis for the new billing term, regardless of actual usage, suspension, or early termination. SCALIBIT is not responsible for any loss of training data, model outputs, logs, datasets, or compute artifacts resulting from service expiration, non-renewal, suspension, or termination.

  32.8 Taxes

  You are solely responsible for all duties, customs fees, taxes, and any related penalties, fines, interest, or back-payments that may apply to your purchase or use of the Services — including, without limitation, national, federal, state, provincial, or local sales taxes, use taxes, value-added taxes (VAT), goods and services taxes (GST), or similar levies (collectively, “Taxes”). Unless expressly stated otherwise, all listed prices exclude such Taxes. If SCALIBIT becomes obligated to collect or remit Taxes related to your purchase, those amounts will be billed to you and must be paid together with the Service fees. In certain countries or regions, SCALIBIT may determine that your transaction is taxable and, where required by law, will collect and remit such Taxes to the appropriate authority.

  If you believe an exemption applies or that a specific Tax should be withheld, you must promptly provide a valid tax exemption certificate, withholding receipt, or authorized VAT/GST identification number. Failure to provide valid documentation will result in all applicable Taxes being charged and collected. You must also supply any tax information reasonably required for SCALIBIT to comply with its reporting or remittance obligations. You will be solely liable for any misrepresentations, errors, or non-compliance regarding tax status, including resulting penalties, fines, or interest imposed by any taxing authority.

  32.9 Account Credit

  All account credits, bonuses, or overpayment adjustments are permanently associated with the account on which they were issued. Such credits are non-transferable and non-refundable and may only be applied toward future SCALIBIT invoices for the same account. Account credits hold no cash value and cannot be converted, withdrawn, or offset against third-party obligations.

  32.10 Late Payment

  All invoices must be paid within three (3) days following the invoice due date. Invoices remaining unpaid after this period may result in the suspension of Services. If payment is not received by the fifth (5th) day after the due date, the affected Services may be permanently terminated and all associated data deleted in accordance with Section 25.2. Suspended accounts will not be reactivated until full payment is received and verified. SCALIBIT may apply a reasonable reactivation or processing fee to restore Services. SCALIBIT will not activate new orders or service packages for any Customer with an outstanding balance.

  AI, GPU, and High-Risk Compute — Strict No-Grace Policy. For AI/ML Training Servers, GPU Cloud Instances, Multi-GPU Clusters, Dedicated GPU Servers, High-Frequency Compute, Blockchain or Energy-Intensive Workloads, Autonomous Compute Environments, Rendering/Simulation Nodes, and any High-Risk Compute Services, no grace period applies. If payment is not received on the due date, such Services are automatically suspended on Day 1 and may be permanently terminated on Day 3 without further notice. Due to the exceptional cost, hardware exclusivity, licensing use, and non-recoverable nature of these workloads, SCALIBIT provides no commitment to retain, recover, or preserve any model data, training progress, checkpoints, VRAM state, or system configuration once suspended or terminated for non-payment.

  Suspension or termination of High-Risk Compute Services may also include immediate revocation of GPU reservations, VRAM allocations, CPU core allocations, dedicated bandwidth/port speed, power capacity, or AI container environments. All such resources may be permanently reallocated to other paying customers and cannot be restored, even after full payment, unless a new order is placed (subject to availability and current pricing).

  No Partial Reinstatement or Payment Plans. High-Risk Compute, AI/GPU, and Autonomous Compute Services will not be reactivated based on partial payment, pending disputes, or payment plans. Reinstatement is permitted only after full settlement of all outstanding invoices, any applicable reactivation fees, remediation costs, or GPU hardware lock/hold fees.

  Failure to pay fees as required may result in collection or legal enforcement actions. You agree to reimburse SCALIBIT for all costs incurred in collecting unpaid amounts — including, without limitation, collection agency fees, arbitration expenses, court costs, and reasonable attorneys’ fees. SCALIBIT shall bear no liability for any downtime, data loss, model loss, business interruption, or permanent deletion resulting from suspension or termination due to non-payment.

  To avoid service interruption, all payments must be received on or before the due date. Standard Services unpaid by the third (3rd) day after the due date are subject to suspension, and by the fifth (5th) day may be terminated pursuant to Section 34. High-Risk Compute, AI/GPU, and Energy-Intensive workloads are suspended immediately on Day 1 and may be terminated on Day 3 without recovery.

  32.10.1 Service Suspension (Overdue Accounts)

  If an invoice remains unpaid for three (3) days after its due date, the corresponding Services will be temporarily suspended until full payment is received. Suspension restricts access and functionality but does not, by itself, delete data. During suspension, SCALIBIT may, at its discretion, disable control panel and API access, restrict or null-route network traffic, disable SSH/SFTP/database access, and pause inbound or outbound email delivery. Incoming email may be rejected, deferred, or bounced. No uptime, delivery, or support service level commitments apply while an account is suspended.

  For Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Dedicated Servers or Bare Metal), suspension means the server is taken offline and becomes fully inaccessible. Termination and data wipe procedures for these Services are governed by Section 34 (Non-Payment Suspension and Termination) and Section 25 / 25.1 / 25.2 (Backups & Data Retention).

  Reactivation occurs only after full payment has been received, cleared, and applied to the account (including the resolution of any chargeback, reversal, or dispute). A reasonable reactivation or processing fee may apply. Offline payments (such as wire transfers) are subject to bank processing and reconciliation delays; the Service remains suspended until funds are fully posted. SCALIBIT is not responsible for delays caused by third-party payment processors or financial institutions.

  Any data retained during suspension remains subject to Section 25 / 25.1 / 25.2 (Backups & Data Retention). Courtesy backups, if any, are not guaranteed and may be overwritten at any time. Suspension does not pause billing or extend service terms. If payment is not received by the fifth (5th) day after the due date, SCALIBIT may terminate the Services without further notice in accordance with Section 34, and permanently delete all data per Section 25.2. IP addresses are not reassigned during suspension but may change upon reactivation and may be reallocated to other customers following termination or cancellation.

  AI/GPU Suspension Addendum. GPU instances, AI Training Environments, High-Risk Compute Services, Model Storage Volumes, GPU-Assigned IP ranges, or any prohibited Blockchain/Crypto-Compute workloads are treated as volatile, non-retention resources. During suspension, SCALIBIT may permanently revoke GPU slot assignments, delete container images, training checkpoints, VRAM-configured datasets, ephemeral blockchain compute data, or AI pipeline environments without retention obligations under Section 25. SCALIBIT makes no warranty that any computational state, model version, dataset, wallet data, or container image can be restored once suspension or termination occurs.

  Prohibited Blockchain & Crypto-Compute Workloads. SCALIBIT strictly prohibits any use of its AI/GPU, High-Risk Compute, Dedicated, or Cloud infrastructure for cryptocurrency mining, staking, blockchain validation, hashing, wallet hosting, GPU-farm operations, token generation, decentralized ledger processing, or any blockchain or crypto-related compute activity. No exceptions or approvals are permitted under any circumstances. Any such activity constitutes a material breach of this Agreement and will result in immediate suspension or termination without grace period, data preservation, or refund.

  Please note that certain dependent services — including domain names and SSL certificates — may expire independently of hosting suspension, potentially causing service interruption or browser security warnings. SCALIBIT bears no responsibility for any data loss, email loss, interruption, or business impact resulting from suspension due to non-payment.

  32.11 Fraud

  It is strictly prohibited to misuse or fraudulently utilize any payment method, including credit/debit cards, electronic transfers, payment gateways, or cryptocurrency. Any attempt to obtain Services or make payments using stolen, unauthorized, or misappropriated financial instruments constitutes fraud and will result in immediate suspension or termination of all related Services.

  SCALIBIT reserves the right to investigate any suspected fraudulent activity, including chargebacks, identity theft, false information, or payment abuse. Pending such investigation, SCALIBIT may immediately suspend, lock, or terminate the account(s) involved, without prior notice. Any funds paid under fraudulent or unauthorized transactions are forfeited.

  SCALIBIT also reserves the right to report confirmed or suspected fraud — as determined in its sole discretion — to appropriate governmental authorities, law enforcement agencies, prosecutors, courts, payment processors, card networks, or financial institutions. Information relevant to such incidents may be shared as permitted or required by applicable law.

  All confirmed or reasonably suspected cases of fraud constitute grounds for permanent account termination, forfeiture of all funds paid, and denial of any future Services. SCALIBIT expressly disclaims any liability for losses, damages, or claims resulting from enforcement actions taken in response to fraudulent or unauthorized payment activity.

  32.12 Invoice Disputes

  You have a maximum of ten (10) calendar days from the invoice date to dispute any charge or payment processed by SCALIBIT. After this period, all charges are deemed accurate, final, and non-contestable. If you believe an error has occurred or require clarification, you must contact SCALIBIT’s Billing Department directly through the Client Area or via the contact details listed on your invoice. Billing inquiries submitted beyond the ten (10) day window will not be eligible for review, refund, or adjustment.

  32.13 Chargebacks and Payment Reversals

  If SCALIBIT receives notice of a chargeback, payment reversal, or bank dispute for any transaction, the affected account will be immediately placed on hold. This hold automatically suspends all active Services linked to that account and may lead to permanent termination if the issue is not resolved promptly. While on hold, the customer cannot place new orders, modify existing Services, or access account data.

  To resolve a dispute, the Customer must: (i) provide verifiable proof of payment authorization for the transaction, (ii) repay all reversed or disputed transaction amounts in full, and (iii) pay a two hundred fifty U.S. dollars (USD $250) administrative penalty fee per disputed transaction. This fee covers payment processor penalties, investigation time, and administrative handling by SCALIBIT.

  If the Customer fails to resolve the dispute or provide required documentation within seven (7) days of notice, all related Services and accounts may be permanently terminated and locked indefinitely. Terminated accounts cannot be reinstated, reopened, or re-registered under any name, alias, or entity associated with the original account. Outstanding balances, including administrative penalties and any related costs, will remain due and collectible.

  Customers acknowledge that initiating a false, fraudulent, or unjustified chargeback constitutes a material breach of this Agreement. Such actions may be reported to payment processors, acquiring banks, credit networks, or law enforcement authorities as potential fraud or abuse. SCALIBIT expressly reserves the right to share transactional evidence and customer details as permitted by applicable law. Any funds previously paid are forfeited and SCALIBIT shall not be liable for any resulting suspension, data loss, or business interruption.

  33. REFUND POLICY

  33.1 Money-Back Guarantee (Shared Web Hosting Only)

  SCALIBIT offers a thirty (30) day money-back guarantee exclusively for its Shared Web Hosting services, including cPanel Hosting, CWPpro Hosting, and WordPress Hosting. If You are not fully satisfied and cancel within thirty (30) days of the initial order, You may request a full refund of the amount paid for the eligible Shared Web Hosting service.

  • This guarantee applies only to Shared Web Hosting services — including cPanel Hosting, CWPpro Hosting, and WordPress Hosting — and does not extend to any other SCALIBIT products or services.

  • All new SCALIBIT customers are eligible for this thirty (30) day refund period for the first purchase of a Shared Web Hosting plan, upon written request to the Billing Department.

  • A “new customer” is defined as an individual or entity that has never previously purchased any service from SCALIBIT. Subsequent or additional purchases (e.g., 2nd, 3rd, etc.) are not eligible for refund under this guarantee.

  • If You exceed Your bandwidth or resource limits within the first thirty (30) days of service, You forfeit eligibility for the money-back guarantee.

  • Violations of the Terms of Service or the Acceptable Use Policy (AUP) automatically void refund eligibility. SCALIBIT reserves the right to deny refunds in cases of abuse, resource misuse, or policy violation.

  • Refunds are not available for orders paid using cryptocurrencies, tokens, or other digital assets.

  • If refunding to the original payment method is not technically possible, the amount may, at SCALIBIT’s discretion, be applied as credit to Your SCALIBIT account balance.

  33.2 Non-Refundable Products and Services

  Unless expressly stated otherwise, all sales are final and non-refundable. The following products and services are not eligible for refunds under any circumstances:

  • Virtual Machines: VPS Hosting, VDS Hosting, Dedicated Cloud Servers

  • Cloud Services: Cloud Hosting, Cloud Servers, Cloud Backup

  • Cloud Compute Services: Standard Performance, High Performance, High Frequency

  • Optimized Cloud Compute Services: General Purpose, CPU Optimized, Memory Optimized, Storage Optimized

  • Dedicated Infrastructure: Dedicated Servers, Bare Metal

  • AI, GPU & High-Risk Compute Services: This includes all GPU-accelerated servers (such as NVIDIA RTX, A100, H100, AMD Instinct), AI/ML training environments, autonomous compute workloads, rendering, deep learning inference, or energy-intensive compute usage. These services are strictly non-refundable, non-cancellable, and non-disputable once provisioned, regardless of actual usage, suspension, misconfiguration, or early termination — due to immediate hardware allocation, VRAM reservation, energy consumption, and data-center provisioning costs.

  • Licenses and Software: cPanel, CWPpro, CloudLinux, Imunify, LiteSpeed, or any other third-party license or software add-on

  • Domain-related Services: Domain Registration, Renewal, Transfer, Redemption Fees, Domain Protection / Whois Privacy, Premium DNS

  • SSL Certificates and Certificate Renewals

  • IP Addresses and any associated routing, subnet, BGP announcements, or RIPE/ARIN allocation fees

  • Any metered, hourly, burst-capacity, or usage-based services, including bandwidth overage, GPU-hour billing, API processing, or data-transfer consumption

  • Products or services terminated for violations of the Terms of Service or Acceptable Use Policy

  • Administrative, installation, or setup fees for custom configurations, additional work, or service modifications

  • Any products or services purchased using cryptocurrencies, tokens, or other digital assets

  • Deposits made as Account Credit Balance (“Add Funds”) are non-refundable and may only be used toward future invoices

  • Plans purchased through special promotions, coupons, or discount codes are non-refundable

  Refunds are not issued for downtime, technical issues, or delays caused by external factors outside SCALIBIT’s control, including network disruptions, customer misconfiguration, or third-party failures. No refunds are provided for partially used service periods or early cancellation.

  SCALIBIT reserves the right to deny a refund if, in its sole judgment, the Customer has engaged in abuse, excessive cancellations, fraudulent orders, or behavior inconsistent with fair usage or intended service purpose.

  No exception, oral or written statement, marketing material, or prior communication shall override the non-refundable nature of these Services unless explicitly authorized in a signed agreement by SCALIBIT.

  34. TERMINATION & CANCELLATION POLICY

  The initial term of Your Agreement with SCALIBIT is defined in Your Order Form and commences upon the activation of the Services. After the Initial Term, this Agreement automatically renews for successive terms of equal duration unless canceled or terminated by either party in accordance with this Section.

  34.1 Termination by SCALIBIT

  SCALIBIT may suspend or terminate Your access to any Service, in whole or in part, without prior notice, including deletion of all files, content, or domain registrations, if: (i) You fail to pay any fees when due; (ii) You violate these Terms, the AUP, or any applicable law; (iii) Your conduct may harm SCALIBIT, its infrastructure, its reputation, or other customers; (iv) You engage in abusive, threatening, or harassing behavior toward SCALIBIT personnel; or (v) SCALIBIT determines, in its sole discretion, that termination is required to comply with law, regulation, or court order.

  No refunds or credits shall be issued for any Services terminated under this Section. SCALIBIT may also take control of any domain name associated with terminated Services that was registered through SCALIBIT’s registrar integration.

  Upon termination for cause, You shall remain liable for all outstanding fees and reasonable costs incurred by SCALIBIT in enforcing compliance or closing Your account. UPON TERMINATION FOR ANY REASON, ALL USER CONTENT, WEBSITES, AND DATA WILL BE PERMANENTLY DELETED IN ACCORDANCE WITH SECTION 25 (BACKUPS & DATA RETENTION).

  34.2 Customer-Initiated Cancellation

  Customers may cancel Services at any time before the next renewal date by submitting a formal cancellation request through the SCALIBIT Client Area. If no cancellation request is submitted prior to renewal, the Service renews automatically and the Customer remains fully responsible for payment of the renewal invoice. SCALIBIT does not accept cancellation requests via email, ticket, or chat unless otherwise confirmed in writing by authorized staff.

  34.3 Non-Payment Suspension and Termination

  Invoices unpaid three (3) days after the due date result in temporary suspension of Services. If payment is still not received by the fifth (5th) day, the Service may be terminated without further notice pursuant to Section 25 and Section 32. Suspension limits access but does not guarantee data preservation. No service-level guarantees apply during suspension.

  Upon termination, all data is permanently deleted and cannot be recovered. Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), and Dedicated Servers (Dedicated Servers or Bare Metal) do not include backup or restore functionality. During suspension, such servers are offline; upon termination, they are wiped or re-provisioned and all stored data is irretrievably lost.

  AI/GPU, High-Risk Compute, and Energy-Intensive Services — Immediate Resource Loss.
  For AI/ML Training Environments, GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU Clusters, High-Frequency or High-Core Compute, Rendering/Simulation Nodes, and Autonomous or Energy-Intensive Workloads, suspension or termination results in the immediate and irreversible removal of:

  • GPU slot reservations, VRAM allocations, and container images;
  • Model checkpoints, training outputs, dataset caching, or compute states stored in VRAM/local NVMe;
  • Dedicated power capacity, high-bandwidth port assignments, or specialized AI compute environments.
  These resources may be permanently reassigned to other customers and cannot be restored even if full payment is later made — unless a new order is placed (subject to availability and current pricing). SCALIBIT retains no obligation to preserve or recover AI/GPU datasets, training sessions, model weights, or inference environments following suspension or termination.

  Shared Web Hosting accounts (cPanel, CWPpro, WordPress) may be restored only if a usable courtesy backup exists; such restores are not guaranteed and may incur additional fees. Bank transfers and offline payments remain subject to reconciliation times; billing obligations continue during suspension and do not extend the service term. Prepaid fees are non-refundable unless expressly stated otherwise.

  SCALIBIT is not liable for data loss, email loss, or service interruption caused by suspension or termination for non-payment. Certain third-party dependent services (e.g., domains or SSL certificates) may expire independently and may cause additional downtime or warnings.

  34.4 Termination Without Cause & Data Handling

  34.4.1 Termination Without Cause

  SCALIBIT may, in its sole discretion, discontinue or terminate any Service at any time and for any lawful reason (“termination without cause”). Where practicable, SCALIBIT will provide at least thirty (30) days’ written notice prior to such termination. Customers are responsible for securing replacement service providers and migrating all data prior to the termination effective date. No compensation or refund shall be due for any unused portion of a billing term.

  34.4.2 Termination for Cause

  If SCALIBIT terminates a Service due to a material breach of these Terms, including violations of the AUP, Anti-Spam Policy, or applicable law, all prepaid fees are forfeited and non-refundable. Termination for cause may occur immediately and without prior notice.

  34.4.3 Early Termination & Fees

  If a Customer terminates a Service prior to the end of its billing cycle, SCALIBIT may impose a reasonable early termination fee to cover administrative, provisioning, and operational costs. All prepaid amounts are strictly non-refundable, and any early termination fee is non-waivable.

  AI, GPU & High-Risk Compute Services.
  Due to immediate allocation of dedicated GPU hardware, VRAM capacity, specialized power and cooling resources, and data center provisioning, all AI, GPU-accelerated, ML training, rendering, and other High-Risk Compute Services are deemed non-cancellable, non-refundable, and non-disputable once provisioned, regardless of usage level, suspension, account closure, misconfiguration, or early termination (whether voluntary or for cause). Such Services may not be terminated early without full payment of the entire remaining contract or billing term.

  Upon provisioning, GPU and high-performance compute resources — including but not limited to NVIDIA RTX, Quadro, Tesla, A100/H100, AMD Instinct/MI-series, ML training clusters, high-frequency CPU environments, or comparable accelerators — are hardware-locked and exclusively reserved for the Customer. These resources cannot be reallocated or resold during the term; therefore, no proration, partial refunds, or credits shall apply.

  In cases of suspension or termination due to breach (AUP violation, prohibited AI model usage, GPU abuse, or non-payment), all prepaid fees remain fully non-refundable, and the Customer remains liable for any remaining contract value for the full billing term.

  By placing an order for any AI, GPU, High-Frequency Compute, or High-Risk Compute Service, You expressly acknowledge and agree that these billing, non-cancellation, and full-term payment obligations supersede any conflicting refund or cancellation provisions under Section 33 or elsewhere in this Agreement.

  34.4.4 Customer Data Handling & Archival

  Upon termination, SCALIBIT may, but is under no obligation to, retain limited data for archival or compliance purposes. All retention, deletion, and backup operations follow Section 25 (Backup & Data Retention). SCALIBIT bears no responsibility for any data loss or inaccessibility after termination.

  34.4.5 No Liability for Termination

  To the maximum extent permitted by law, SCALIBIT shall not be liable to You or any third party for any suspension or termination of Services, including any consequential loss of data, revenue, goodwill, or business opportunity.

  34.4.6 Survival

  All provisions of this Agreement which by their nature should survive termination shall remain in effect, including but not limited to ownership, indemnification, warranty disclaimers, limitation of liability, and governing-law provisions.

  35. CUSTOMER SUPPORT

  35.1 General Information

  SCALIBIT provides customer support to You at no additional cost for issues directly related to SCALIBIT Services. SCALIBIT reserves the right to determine, at its sole discretion, what constitutes a service-related issue and to charge additional fees or refuse assistance for non-service-related matters. Any fees paid for out-of-scope support are non-refundable.

  Before any assistance is provided, You may be required to verify Your identity and account ownership. Unless otherwise specified by the Service, all support requests must be submitted exclusively via the Support Ticket System within the Customer Panel. SCALIBIT shall have no obligation to provide support through other channels (such as telephone, chat, or email) unless explicitly stated. You are solely responsible for selecting the correct category when submitting a support ticket; delays resulting from miscategorized tickets are not SCALIBIT’s responsibility.

  By requesting assistance, You expressly authorize SCALIBIT’s support personnel to access Your account, files, or systems as necessary to investigate and resolve the issue. You must provide any credentials or access required to deliver support. It is solely Your responsibility to maintain a complete and up-to-date backup of all data, files, and configurations prior to requesting support. SCALIBIT shall not be held liable for any data loss, corruption, or service impact resulting from support operations.

  Abuse of the Support System includes, but is not limited to: opening an excessive number of tickets, repeated misuse of categories, aggressive or harassing communication, or attempting to obtain free consulting beyond the defined service scope. Such abuse may result in a formal warning, restriction of support access, account suspension, or permanent termination of Services without refund. SCALIBIT reserves the sole right to determine what constitutes abuse.

  Due to strict identity verification and security procedures, SCALIBIT does not provide technical or account support via telephone or unauthorized communication channels. All official support communications are handled exclusively through the authenticated Customer Panel.

  35.2 Technical Support

  Technical assistance is provided on a best-effort basis and limited to issues directly related to SCALIBIT’s hosting infrastructure and platform. During troubleshooting, SCALIBIT may temporarily modify configurations or system settings; You acknowledge that such actions could affect service functionality. It is Your responsibility to maintain a backup of all data before submitting a technical support request.

  SCALIBIT may refuse or discontinue technical support if You violate the Terms of Service, fail to follow SCALIBIT’s instructions, request changes that compromise system security or stability, make conflicting modifications during an open support session, or engage in abusive behavior toward staff.

  Free technical support does not include, without limitation:

  • Website coding, debugging, or custom development tasks.

  • Installation or configuration of third-party scripts, modules, plugins, or themes.

  • Security audits, malware removal, or performance optimization services.

  • Installation of additional server software outside of approved PHP extensions, Perl modules, or other components expressly authorized by SCALIBIT.

  Requests outside of the free support scope may be considered at SCALIBIT’s discretion and subject to additional service fees. No paid technical support will be billed without Your prior written consent.

  35.3 Support with SCALIBIT

  All technical support requests must be submitted exclusively through your authenticated Customer Panel via the Support Ticket System. Support requests submitted by email, chat, social media, or phone are not accepted for security and verification reasons.

  When submitting a support request, please include sufficient technical details such as:

  • Root or Administrator Username (if applicable)
  • SSH or RDP Port Number
  • Domain Name(s) associated with the service
  • Detailed Description of the Issue

  
  For your security, SCALIBIT recommends creating a temporary user account when direct system access is required for troubleshooting. These credentials must be shared only within the secure support ticket and changed or deleted immediately after the issue is resolved. Once the technical issue has been fully resolved, SCALIBIT will remove any access credentials (such as temporary passwords or SSH port numbers) provided in the ticket and post a confirmation notice stating that:

  “For security reasons, your server access credentials have been removed from this support ticket.”

  This procedure ensures that no sensitive access data remains stored within SCALIBIT’s systems after the completion of support operations. Where technically possible, this process is performed automatically to enhance privacy and operational security.

  SCALIBIT does not retain, store, or have access to customer passwords, SSH keys, or administrative credentials after deployment. By providing access credentials or requesting assistance, the Customer acknowledges full responsibility for safeguarding all authentication information before and after the support process.

  All technical interventions are performed on a best-effort basis and may involve configuration changes. Customers must maintain complete backups of all data and system configurations prior to authorizing any technical action. SCALIBIT shall not be held liable for any loss, corruption, or modification of data, configurations, or software resulting from the requested intervention.

  35.4 Critical Security Notice: Technical Support Access Policy

  If your issue requires SCALIBIT technical staff to access your system, you must provide temporary access credentials through a secure support ticket. These credentials are for one-time use only and are not retained after issue resolution. SCALIBIT performs all technical actions under strict confidentiality and with the minimum necessary access.

  You are solely responsible for revoking or resetting these temporary credentials once the support process is complete. Failure to update access details after resolution may expose your system to security risks. SCALIBIT shall not be liable for any unauthorized access resulting from the Customer’s failure to change credentials following support intervention.

  35.5 Data Integrity & Liability Disclaimer

  SCALIBIT performs all technical operations with care and professionalism. However, any technical intervention — including but not limited to troubleshooting, configuration changes, password resets, or operating system reinstallation — may carry inherent risks such as temporary service interruption or data loss.

  Customers are solely responsible for maintaining up-to-date and verified backups of all systems, files, and configurations prior to requesting or authorizing any technical assistance from SCALIBIT. By providing access credentials or requesting direct intervention, customers acknowledge that SCALIBIT shall not be held liable for any data loss, corruption, or modification resulting from the requested technical operations.

  SCALIBIT does not perform, store, or maintain backups of customer systems under any circumstances. Backup creation, verification, and retention are entirely the Customer’s responsibility, and no automatic or manual backups are made by SCALIBIT before, during, or after any support intervention.

  SCALIBIT does not perform or retain any backups before, during, or after technical support operations. Backup responsibility lies entirely with the Customer, and SCALIBIT cannot be held liable for any data loss or system impact resulting from the absence of valid backups.

  For additional details on backup scope and policies, please refer to Section 25 — Backups and Data Loss (Backup & Data Retention Policy). For general limitations of liability, see also Section 40 — Limitation of Liability; Waiver and Release.

  36. CHANGES TO SCALIBIT’S NETWORK

  36.1 Maintenance & Service Interruptions

  SCALIBIT may perform scheduled or emergency maintenance to ensure the stability, performance, and security of its infrastructure. Scheduled maintenance notifications will be sent directly to affected Customers via the Customer Panel through the Support Ticket System whenever practicable.

  Emergency maintenance may be performed without prior notice when necessary to protect the integrity of the network, prevent data loss, or mitigate ongoing incidents. During maintenance windows, Services may experience temporary unavailability, increased latency, or limited functionality.

  SCALIBIT shall not be liable for any loss, delay, or interruption resulting from maintenance, force majeure, or actions taken in good faith to maintain service continuity and network security. No uptime or performance guarantees apply during scheduled or emergency maintenance periods.

  36.2 Infrastructure & Network Changes

  SCALIBIT continually enhances and maintains its network infrastructure to ensure performance, security, and reliability. Upgrades or modifications to SCALIBIT’s systems — including, but not limited to, hardware replacements, software updates, routing adjustments, peering arrangements, or changes in data center or upstream service providers — may affect the display, functionality, or temporary availability of Customer’s hosted content and/or applications.

  SCALIBIT reserves the right to perform such changes at its sole and commercially reasonable discretion. Where feasible, SCALIBIT will make reasonable efforts to notify affected Customers in advance through the Customer Panel ticket system prior to any planned maintenance or major infrastructure updates that may impact services.

  SCALIBIT shall not be held liable for any temporary service interruptions, latency, or other performance impacts resulting from such maintenance, upgrades, or network optimizations, provided that such actions are conducted in good faith and in accordance with standard industry practices.

  37. DISCONTINUED SERVICES; END OF LIFE POLICY

  SCALIBIT reserves the right to cease offering or providing any of the (i) Services or (ii) individual features, functionalities, or aspects of the Services at any time, for any or no reason, and without prior notice. Although SCALIBIT makes great effort to maximize the lifespan of all its Services and features, functionalities, or aspects of the Services, there are times when a Service or specific feature, functionality, or aspect of a Service that we offer will be discontinued or reach its End-of-Life ("EOL"). If that is the case, those Services, or the specific feature, functionality, or aspect of that Service, will no longer be supported by SCALIBIT in any way effective on the EOL date.

  37.1 Notice and migration

  In the event that any Service we offer has reached or will reach EOL, we will attempt to notify you thirty (30) or more days in advance of the EOL date. It is your responsibility to take all necessary steps to replace the Service by migrating to a new Service before the EOL date, or by entirely ceasing reliance on said Service before the EOL date. In either case, SCALIBIT will either offer a comparable Service for you to migrate to for the remainder of the term of your purchase, a prorated in-store credit, or a prorated refund, to be determined by SCALIBIT in its sole and absolute discretion.

  SCALIBIT may, with or without notice to you, migrate you to the most up-to-date version of the Service, if available. You agree to take full responsibility for any and all loss or damage arising from any such migration.

  In the event that a feature, functionality, or aspect of any Service we offer has reached or will reach EOL, we will attempt to notify you thirty (30) or more days in advance of the EOL date. However, if the Service maintains at least reasonably equivalent functionality without such feature, functionality, or aspect (as determined by SCALIBIT in its sole discretion), SCALIBIT will not be required to offer a comparable feature or refund.

  37.2 No liability

  SCALIBIT will not be liable to you or any third party for any modification, suspension, or discontinuance of any of the (i) Services or (ii) individual features, functionalities, or aspects of the Services we may offer, provide, or facilitate access to.

  38. REQUESTS FOR CUSTOMER INFORMATION

  SCALIBIT is a global provider of Shared Web Hosting, Virtual Machines (VMs), Cloud Environments, and Dedicated Servers Or Bare Metal services, operating across multiple regions including North America, South America, Europe, Asia-Pacific, And Africa.

  As an infrastructure provider, SCALIBIT does not manage or control any Shared Web Hosting, Virtual Machines (VMs), Cloud Environments, Dedicated Servers or Bare Metal, or AI / GPU & High-Risk Compute Services — including any data, content, or applications hosted within those environments. Customers maintain full care, custody, and control over the data, content, and activities associated with their hosted services and are solely responsible for all actions originating from the IP address(es) assigned for use with their services.

  SCALIBIT is an infrastructure service provider and does not access, monitor, or control customer systems, content, or hosted data. Customer systems, including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Servers (Dedicated Servers or Bare Metal), AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Compute HPC Nodes, AI-Oriented Bare Metal Deployments), operate entirely under the customer’s control. SCALIBIT maintains only limited account and network metadata (such as Service Identifiers, IP Assignments, And Billing Records) necessary for technical and operational purposes.

  38.1 Cooperation With Authorities

  SCALIBIT cooperates with competent law enforcement and regulatory authorities — including Police, Prosecutors, Courts, and Cybercrime Units — only to the extent required by applicable law. Such cooperation includes, where legally mandated, incidents involving cybercrime, terrorist content, AI-generated child sexual abuse material (CSAM/CSAI), deepfake-enabled identity fraud, biometric manipulation, unauthorized AI facial recognition, large-scale autonomous botnets, or illicit distribution of AI/ML models, datasets, or compute resources. All cooperation is conducted in accordance with applicable data protection and privacy frameworks, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), U.S. State Privacy Laws, Türkiye’s Kişisel Verilerin Korunması Kanunu (KVKK), and the Electronic Communications Privacy Act (ECPA).

  SCALIBIT processes only official, lawful, and verifiable requests and discloses information solely to the extent necessary to comply with applicable legal obligations. SCALIBIT never discloses customer data for civil, private, or informal requests — including requests related to AI model activity, synthetic image generation, or speculative inquiries without legal authority.

  All requests are reviewed for authenticity, scope, and legal validity prior to disclosure. In the United States, SCALIBIT may be legally compelled to disclose limited customer account or subscriber information in response to valid and properly issued legal processes, including subpoenas, court orders, National Security Letters (NSLs), or requests made under the U.S. Patriot Act or the Foreign Intelligence Surveillance Act (FISA). Such disclosure, where required, is strictly limited to the narrowest scope permitted by law and typically involves only basic account identifiers, billing records, or IP assignment metadata — not customer-hosted content, encryption keys, AI model parameters, inference logs, biometric datasets, GPU memory, or backups.

  SCALIBIT does not collect, retain, or have access to any AI-generated content, machine learning datasets, LLM prompt/response logs, vector embeddings, facial recognition training sets, biometric signatures, or model weights (including fine-tuned or custom-trained models). Any forensic analysis relating to AI-related offenses, such as deepfake impersonation, synthetic identity fraud, autonomous malicious agents, or illicit training data usage, must be conducted directly on the customer-controlled environment by the competent authority.

  All cooperation actions are logged internally to ensure transparency and accountability. Where legally permissible, SCALIBIT will notify the affected Customer prior to disclosing account or administrative metadata, unless prohibited by applicable law, confidentiality orders, or court directives.

  SCALIBIT acts solely as an infrastructure service provider and is never the “data controller” or “data processor” for any customer-hosted content, AI-related data, biometric material, or model operations. All such roles and responsibilities rest exclusively with the Customer.

  All cooperation under this Section is conducted in good faith, strictly for the purpose of legal compliance, and in accordance with SCALIBIT’s Privacy Policy and Data Processing Agreement. This cooperation extends to legitimate, verifiable requests from competent international authorities or cross-border law enforcement agencies acting under Mutual Legal Assistance Treaties (MLATs) or equivalent international frameworks, in accordance with applicable international law. For detailed procedural information, see SCALIBIT’s Law Enforcement and Legal Requests for Customer Data (Information Requests Policy) .

  38.2 Scope And Limitations Of Disclosure

  In response to a valid legal request, SCALIBIT may provide limited customer account or service-related metadata such as identification details, account ownership records, payment history, service provisioning details, or IP allocation records. SCALIBIT does not store or retain customer content (including website data, databases, or email content) within its systems, except in shared hosting environments where data resides entirely under the customer’s control.

  This non-retention principle also applies to AI/GPU and High-Risk Compute environments, where SCALIBIT does not possess or retain any model data, training checkpoints, inference logs, or computational output.

  For all Virtual Machines (VPS Hosting, VDS Hosting, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Infrastructure (Dedicated Servers, Bare Metal Deployments), AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Frequency Compute Nodes, HPC / AI-Oriented Bare Metal Deployments), SCALIBIT does not have or retain:

  • Any root/administrator credentials, SSH keys, API keys, or access tokens after service deployment;
  • Any encryption keys, PGP keys, SSL private keys, full-drive encryption passphrases, or any other key-management material;
  • Any stored AI model weights, LLM parameters, vector embeddings, training datasets, fine-tuning files, synthetic data, biometric identifiers, or model cache;
  • Any logs of AI inference activity, prompt/response content, transaction data, computational traces, VRAM dumps, or sandbox snapshots;
  • Any packet capture, DPI (Deep Packet Inspection), network flow content, or traffic-level payload data.

  
  Accordingly, SCALIBIT cannot produce — even upon lawful request — any content-level data, AI training datasets, LLM interaction records, biometric signatures, GPU model memory, encryption keys, or authentication credentials that are never stored or retained by SCALIBIT systems.

  In the event of a lawful, verifiable request from competent authorities, SCALIBIT may perform Limited Technical Actions — such as credential resets or console-level recovery — solely to comply with that legal obligation. Such actions are limited strictly to the minimum technical scope necessary and do not provide access to customer content, training datasets, or AI system internals. All such actions are logged, audited, and preserved for evidentiary purposes.

  SCALIBIT does not provide real-time monitoring, packet inspection, model debugging, or forensic analysis of customer systems. Customers bear full responsibility for content, data, AI workloads, and activities hosted, processed, or transmitted using their infrastructure.

  38.3 Data Availability And Access Limitations

  Where a lawful request concerns an IP address or server operated within SCALIBIT’s infrastructure, SCALIBIT can identify the relevant customer account and service details associated with that resource. However, SCALIBIT does not retain operating system–level access credentials (such as root or administrator passwords, SSH keys, or SSH port numbers).

  SCALIBIT does not possess, monitor, or store any network-level traffic data, packet logs, or the contents of any electronic communications associated with a customer’s IP address (e.g., destination IPs, payload contents, flow data, or browsing activity), as all transit traffic is handled directly by upstream data center providers and their network infrastructure.

  SCALIBIT does not own, possess, retain, monitor, or store any network-level traffic data or packet logs (including, but not limited to, destination IPs, content payloads, flow data, browsing activity, or communication metadata), as all transit traffic is handled directly by upstream data center providers from which SCALIBIT leases its server infrastructure and their carrier-grade network systems.

  Such disclosures do not, under any circumstances, include real-time monitoring, content interception, packet capture, deep packet inspection (DPI), or any direct access to customer systems, servers, applications, databases, or communications. All customer environments — including Virtual Machines (VPS Hosting, VDS Hosting, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Infrastructure (Dedicated Servers, Bare Metal Deployments), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Frequency Compute Nodes, HPC / AI-Oriented Bare Metal Deployments) remain fully under the Customer’s control at all times.

  If a lawful request seeks information that exists only within customer-managed systems (such as website content, application data, or access logs), SCALIBIT will inform authorities that such data is not available within its infrastructure. All disclosures are limited strictly to metadata and account-level records that are technically available and maintained within SCALIBIT’s internal systems.

  In addition, SCALIBIT does not retain, access, or store any customer-level AI, GPU, or High-Risk Compute operational data — whether generated, processed, cached, or hosted within your infrastructure — including but not limited to:

  • AI model weights, training checkpoints, embeddings, or fine-tuning datasets;
  • Large Language Model (LLM) prompt logs, inference histories, or conversational memory;
  • VRAM dumps, GPU runtime logs, tensor traces, or compute memory snapshots;
  • Autonomous agent logs, behavioral trace outputs, model decision flows, or reinforcement learning data;
  • Biometric identifiers, facial recognition datasets, deepfake generation logs, or synthetic identity material;
  • Cryptomining telemetry, blockchain keys, or GPU-abuse tracing data.

  
  SCALIBIT does not perform content inspection, AI telemetry logging, GPU usage monitoring, model lifecycle analysis, or deep workload monitoring on any SCALIBIT infrastructure — including Virtual Machines (VPS, VDS, Dedicated Cloud Servers), Cloud Compute Services, Optimized Cloud Compute Services, Dedicated Servers, Bare Metal Deployments, or AI, GPU & High-Risk Compute Hosting. All AI, ML, autonomous agents, synthetic content generation, and GPU model execution operate solely under the Customer’s control.

  38.4 Customer Responsibility And Network-Level Actions

  Customers are fully and solely responsible for any SCALIBIT Service they purchase, deploy, access, or operate — including but not limited to Shared Web Hosting, Domain & DNS Services, Email Hosting, Virtual Machines (VPS Hosting, VDS Hosting, Dedicated Cloud Servers), Cloud Services (Cloud Hosting, Cloud Servers, Cloud Backup), Cloud Compute Services (Standard Performance, High Performance, High Frequency), Optimized Cloud Compute Services (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized), Dedicated Infrastructure (Dedicated Servers, Bare Metal Deployments), and AI, GPU & High-Risk Compute Hosting (GPU Cloud Instances, Dedicated GPU Servers, Multi-GPU AI Training Clusters, High-Frequency Compute Nodes, HPC / AI-Oriented Bare Metal Deployments), as well as all IP addresses, network ranges, VLANs, ports, routing assignments, and connectivity resources provisioned or associated with such Services.

  This responsibility extends to all usage, management, configuration, data processing, content, computation, network activity, and any actions originating from or associated with the Service — including those conducted through or traceable to any assigned or dynamically allocated IP address(es), hostname, domain, network allocation, or access gateway associated with the Customer’s account.

  SCALIBIT provides only the underlying technical infrastructure and does not monitor, manage, access, supervise, or control any customer-managed environment — including Virtual Machines (VMs), Cloud Environments, Dedicated Servers, Bare Metal Deployments, Hosted Applications, AI model behavior, datasets, workload execution, or network traffic — nor does SCALIBIT retain any credentials, configuration files, datasets, VRAM snapshots, logs, inference histories, or AI operational telemetry. All legal, technical, operational, compliance, regulatory, and liability responsibilities rest solely with the Customer.

  In cases involving cybercrime, fraud, abuse, or network-level attacks, SCALIBIT may immediately suspend, null-route, or terminate affected services to protect infrastructure integrity. All such actions are taken in good faith and in compliance with applicable laws and regulations.

  Customers are solely responsible for any activity involving AI, GPU, High-Risk Compute, Dedicated, Virtual Machine, or Cloud-based environments — including, but not limited to:

  • Hosting, fine-tuning, training, or distributing AI/ML models used for unlawful surveillance, biometric analysis, facial recognition, or identity manipulation;
  • Generating or disseminating deepfake content, synthetic identity material, altered biometric assets, or deceptive AI-generated media;
  • Using GPU or high-performance servers for unauthorized cryptocurrency mining, blockchain hashing, command-and-control (C2) operations, botnet orchestration, or automated penetration testing;
  • Deploying autonomous AI agents, self-replicating scripts, or model-based decision engines capable of executing actions without direct human supervision;
  • Engaging in AI-driven fraud, impersonation, phishing, spam automation, or social engineering;
  • Hosting or generating datasets containing personal data, sensitive biometric identifiers, or child sexual abuse imagery (CSAI), or any material prohibited by law;
  • Using AI systems to bypass copyright protections, clone protected works, or intentionally replicate trademarked or proprietary material.

  
  SCALIBIT does not supervise, inspect, or obtain visibility into AI model behavior, GPU usage, synthetic content generation, or model execution logs — nor does SCALIBIT monitor or analyze any customer-hosted workloads, training pipelines, or compute processes. All liability for unlawful AI usage, malicious automated actions, biometric manipulation, or deepfake-related harm rests entirely with the Customer.

  In cases where AI misuse, model-driven harm, or high-risk compute abuse creates imminent risk — including suspected deployment of autonomous botnets, large-scale identity fraud, or real-time deepfake exploitation — SCALIBIT may take immediate network-level enforcement actions, including null-routing, isolation, port restrictions, container shutdown, or suspension without prior notice, in accordance with Section 30 (Abuse & Enforcement).

  SCALIBIT retains no legal, operational, or forensic responsibility for any AI-generated content, data, or compute activity originating from the Customer's environment. All consequences — legal, technical, regulatory, or reputational — arising from such activities remain solely with the Customer.

  38.5 Reference Policy

  All lawful information requests and disclosures are handled strictly in accordance with SCALIBIT’s Law Enforcement and Legal Requests for Customer Data (Information Requests Policy) , which outlines the procedures, verification requirements, and submission channels for valid legal process.

  38.6 AI Compliance, Autonomous Systems & Restricted Model Hosting

  SCALIBIT does not monitor, access, or control any AI models, machine learning datasets, neural network outputs, inference logs, or autonomous agents hosted or executed by the Customer. SCALIBIT does not retain any training data, model weights, fine-tuning files, vector databases, prompt logs, facial datasets, biometric identifiers, or synthetic media generation records.

  However, under applicable law — including but not limited to the EU Artificial Intelligence Act, U.S. Executive Order 14110 (Safe, Secure, and Trustworthy AI), OECD AI Governance Principles, BIPA (Illinois Biometric Information Privacy Act), GDPR/KVKK special category data protections, and other emerging AI liability regulations — certain AI workloads are subject to enhanced legal compliance.

  The Customer is solely responsible for all AI workloads, including:

  • Hosting or generating deepfake media intended for deception, fraud, identity theft, or reputational harm;
  • Collecting, processing, or training on biometric identifiers (face scans, voice, fingerprints, gait recognition) without verifiable legal basis and written consent;
  • Using AI for behavioral profiling, surveillance, emotion recognition, or age estimation involving minors or protected groups;
  • Developing or distributing autonomous cyberattack agents, self-propagating malware, penetration bots, or weaponized AI;
  • Hosting or distributing high-risk generative models for illegal, discriminatory, or extremist content, including CSAI (child sexual abuse imagery), terrorism, or hate-based material;
  • Operating unmonitored fine-tuning pipelines for LLM/vision models, where customer uploads sensitive personal data or facial datasets;
  • Using GPU infrastructure for underground mining, botnet orchestration, political manipulation, fake persona automation, or coordinated influence campaigns.

  
  If SCALIBIT receives a lawful, verifiable request regarding AI misuse, biometric violations, or illegal model hosting, SCALIBIT may, if legally required, identify which customer account is associated with the relevant GPU assignment, Virtual Machine, Cloud Compute instance, Dedicated Server, or IP range — but SCALIBIT does not host, store, access, or produce any AI datasets or model contents.

  SCALIBIT does not perform live model monitoring, prompt logging, or algorithmic inspection and has no technical ability to access customer AI models, APIs, or training environments. Such capabilities remain exclusively under the customer’s control. Any investigation involving AI content, datasets, or model operations must be directed to the customer or data controller.

  The Customer assumes full legal responsibility for AI-generated content, decisions, or outputs, including defamation, reputational harm, impersonation, misidentification, biometric inference, or deceptive deepfakes.

  Hosting or operating any Prohibited AI Activities in violation of applicable law or SCALIBIT’s Acceptable Use Policy may result in immediate suspension or termination of Services without refund pursuant to Section 34. SCALIBIT reserves the right to comply with legally binding orders related to such violations.

  39. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

  You Specifically Acknowledge And Agree That Your Use Of This Site And Our Services Shall Be At Your Own Risk And That Services Found Are Provided “As Is”, “As Available” And “With All Faults”. SCALIBIT, Its Officers, Directors, Employees, Agents, And All Third Party Service Providers Disclaim All Warranties, Statutory, Express Or Implied, Including, But Not Limited To, Any Implied Warranties Of Title, Merchantability, Fitness For A Particular Purpose And Non-Infringement. SCALIBIT, Its Officers, Directors, Employees, And Agents Make No Representations Or Warranties About (i) The Accuracy, Completeness, Or Content Of This Site, (ii) The Accuracy, Completeness, Or Content Of Any Sites Linked (Through Hyperlinks, Banner Advertising Or Otherwise) To This Site, And/Or (iii) The Services Found At This Site Or Any Sites Linked (Through Hyperlinks, Banner Advertising Or Otherwise) To This Site, And SCALIBIT Assumes No Liability Or Responsibility For The Same. You Understand And Agree That Any Material And/Or Data Downloaded Or Otherwise Obtained Through The Use Of Our Services Is Done At Your Own Discretion And Risk And That You Will Be Solely Responsible For Any Damage To Your Computer System Or Loss Of Data That Results From The Download Of Such Material And/Or Data.

  In Addition, You Specifically Acknowledge And Agree That No Oral Or Written Information Or Advice Provided By SCALIBIT, Its Officers, Directors, Employees, Or Agents (Including Without Limitation Its Support Center Or Customer Service Representatives), And Third Party Service Providers Will (i) Constitute Legal Or Financial Advice Or (ii) Create A Warranty Of Any Kind With Respect To This Site Or The Services Found At This Site, And Users Should Not Rely On Any Such Information Or Advice.

  The Foregoing Disclaimer Of Representations And Warranties Shall Apply To The Fullest Extent Permitted By Law, And Shall Survive Any Termination Or Expiration Of This Agreement Or Your Use Of This Site Or Our Services.
  

  40. LIMITATION OF LIABILITY; WAIVER AND RELEASE

  In no event shall SCALIBIT, its officers, directors, employees, agents, or any third-party service providers be liable to you or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from (i) the accuracy, completeness, or content of this site, (ii) the accuracy, completeness, or content of any sites linked (through hyperlinks, banner advertising, or otherwise) to this site, (iii) our Services whether found at this site or any sites linked to this site, (iv) personal injury or property damage of any nature whatsoever, (v) third-party conduct of any nature whatsoever, (vi) any unauthorized access to or use of our servers and/or any and all content, personal information, financial information or other data stored therein, (vii) any interruption or cessation of Services, (viii) any viruses, worms, bugs, trojan horses, or the like, (ix) any user content or content that is defamatory, harassing, abusive, harmful to minors or any protected class, pornographic, “X-rated”, obscene, or otherwise objectionable, and/or (x) any loss or damage of any kind incurred as a result of your use of this site or our Services, whether based on warranty, contract, tort, or any other legal or equitable theory, and whether or not SCALIBIT is advised of the possibility of such damages.

  You agree that SCALIBIT will not be liable for any (i) suspension or loss of the Services; (ii) interruption of business; (iii) access delays or access interruptions to the website(s) provided through or by the Services; (iv) loss or liability resulting from acts of God; (v) data non-delivery, mis-delivery, corruption, destruction, or other modification; (vi) events beyond the control of SCALIBIT; (vii) the processing of your application for Services; or (viii) loss or liability resulting from the unauthorized use or misuse of your account identifier or password.

  SCALIBIT shall not be liable for any suspension, null-routing, isolation, bandwidth restriction, network-level blocking, seizure, or termination of any Service that arises from (i) abuse, cybercrime investigations, AI misuse, or legal requests, (ii) enforcement actions taken to protect infrastructure integrity, or (iii) compliance with court orders, law enforcement directives, or data-center/network operator policies.

  In addition, you specifically acknowledge and agree that any cause of action arising out of or related to this site or our Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action shall be permanently barred.

  SCALIBIT shall not be liable for any refunds, credit adjustments, or financial compensation relating to prepaid, non-refundable, or non-cancellable Services — including AI, GPU, High-Risk Compute, Dedicated Infrastructure, or any Service expressly designated as non-refundable in this Agreement.

  Furthermore, SCALIBIT shall have no liability whatsoever arising from or in connection with any AI, GPU, High-Risk Compute, or Autonomous System activity conducted on the Customer’s infrastructure — including but not limited to deepfake generation, biometric processing, facial recognition, synthetic identity creation, algorithmic decision-making, cryptomining, automated agents, or unauthorized model training. All legal, technical, regulatory, compliance, and liability consequences resulting from such activities rest solely with the Customer.

  In addition, you specifically acknowledge and agree that in no event shall SCALIBIT’s total aggregate liability exceed the total amount paid by you for the particular Services that are the subject of the cause of action, or the total amount paid during the three (3) months preceding the event giving rise to such claim — whichever is lower. This limitation shall apply only in cases where SCALIBIT is found legally liable due to its own negligence, error, or breach of contractual obligations, and shall not apply in any case of suspension, termination, or restriction of Services due to Customer’s violation of the Terms of Service, Acceptable Use Policy, or any applicable law.

  The foregoing limitation of liability shall apply to the fullest extent permitted by law and shall survive any termination or expiration of this Agreement or your use of this site or the Services found at this site.

  No waiver of any provision of this Agreement shall be effective unless it is in writing and signed by an authorized representative of SCALIBIT.

  41. HIPAA DISCLAIMER — WE ARE NOT “HIPAA COMPLIANT”

  You are solely responsible for ensuring compliance with all applicable federal, state, and international laws governing the privacy and security of personal data — including medical, health, or other sensitive information. You acknowledge that the Services are not designed or intended for the storage, transmission, or management of sensitive data such as medical, health, or child-related information.

  SCALIBIT does not monitor, control, or access the information or data you store on or transmit through the Services. SCALIBIT expressly disclaims any representation or warranty that the Services, as offered, comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”) or any similar data protection or medical privacy law.

  Customers requiring secure storage, transmission, or processing of Protected Health Information (“PHI”) as defined under HIPAA are expressly prohibited from using the Services for such purposes. Any storage, handling, or transmission of PHI through SCALIBIT’s infrastructure constitutes a material violation of this Agreement and may result in immediate suspension or termination of the Customer’s account without refund.

  SCALIBIT does not enter into Business Associate Agreements (“BAA”), and you acknowledge and agree that SCALIBIT is not a Business Associate, subcontractor, or agent of yours pursuant to HIPAA or any related regulations.

  SCALIBIT is not a “Business Associate” under HIPAA, nor a “Data Controller” or “Data Processor” for customer-managed data under GDPR Article 4(7) or 4(8). The Services are not designed, intended, or warranted for the storage, transmission, or processing of Protected Health Information (“PHI”), medical records, or any sensitive health, legal, or regulated data, and SCALIBIT does not represent or warrant HIPAA compliance. All responsibility for the handling, protection, lawful processing, and security of such information remains solely with the Customer, including any required HIPAA or GDPR compliance, encryption, access control, or data retention obligations. SCALIBIT does not enter into Business Associate Agreements (BAA) and expressly disclaims any role or liability under HIPAA, GDPR, or similar regulatory frameworks.

  The Services are not certified for medical, clinical, diagnostic, or therapeutic use, and shall not be relied upon as a substitute for professional medical systems, FDA-cleared software, or regulated healthcare infrastructure.

  ⚠ AI Medical Disclaimer. SCALIBIT does not host, process, train, or store any AI or machine learning models involving clinical diagnosis, medical imaging (including X-ray, MRI, CT scan), biometric health analysis, patient monitoring, genome data, or clinical decision support systems. Any use of SCALIBIT infrastructure — including GPUs, AI Compute, or Dedicated Servers — for medical diagnosis, clinical inference, telemedicine, or storage of Electronic Health Records (EHR) or Protected Health Information (PHI) is strictly prohibited.

  SCALIBIT does not provide regulatory compliance for: HIPAA, HITECH, GDPR Article 9 (special category health data), UK Data Protection Act – Schedule 1, EU MDR, FDA SaMD guidelines, or ISO 13485/27001 Healthcare Compliance. SCALIBIT does not offer encryption key escrow, audit logging, tamper-proof medical record retention, or integrity tracking for medical datasets, biometric identifiers, or medical AI model outputs.

  Hosting, fine-tuning, training, or deployment of AI systems that perform diagnostic evaluation (including predictive medical risk scoring, AI radiology analysis, drug response prediction, medical chatbot diagnosis, or biometric health monitoring) is entirely at the Customer’s risk and outside the scope of SCALIBIT’s liability or intended use.

  SCALIBIT does not review, monitor, or validate any medical accuracy, diagnostic reliability, or ethical safety of any AI-generated outputs, including but not limited to:

  • AI-generated medical reports, risk assessments, or AI-mediated patient guidance
  • AI deepfake medical imagery, altered diagnostic scans, or simulated datasets
  • Any AI content that could influence real-world patient care or treatment decisions

  
  SCALIBIT will not participate in any regulatory or legal proceedings relating to AI-assisted diagnosis, medical malpractice, deepfake medical record production, or liability claims arising from improper storage, hosting, or deployment of medical AI systems.

  By using the Services, You acknowledge and agree that: SCALIBIT is a general-purpose infrastructure provider and not a certified medical data processor, PHI custodian, healthcare cloud, or medical AI hosting provider. All responsibility for compliance, medical safety testing, legal approvals, clinical audit trails, and risk assessment lies exclusively with the Customer.

  SCALIBIT is not a “covered entity,” “business associate,” “data controller,” or “data processor” under HIPAA, GDPR Article 4(7)-(8), or similar legal frameworks. Any determination of legal compliance, data processing agreements, consent management, or lawful basis for medical or biometric data processing remains solely between the Customer and the relevant legal authority. SCALIBIT plays no role in such relationships.

  42. INDEMNIFICATION

  You, for yourself and on behalf of your heirs, representatives, successors, and assigns, hereby fully release and forever discharge SCALIBIT, its affiliates, and all officers, agents, employees, and representatives from any and all claims, demands, causes of action, damages, liabilities, losses, or expenses of every kind and character whatsoever (including both tort and contract claims), whether known or unknown, arising out of or in any way connected with the Services, your acquisition or use thereof, or any SCALIBIT products or services provided to you.

  Further, you agree to defend, indemnify, and hold harmless SCALIBIT and its contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns from and against any and all losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees and any third-party claims) arising from or relating to:

  • (i) any breach of this Agreement, the Acceptable Use Policy (AUP), or any other incorporated agreement;

  • (ii) your use or misuse of the Services, including any claim of intellectual property infringement, misappropriation, or dilution by you or by anyone using your account or systems;

  • (iii) any content, information, or data you provide, publish, or host through SCALIBIT Services, including any misrepresentation or omission;

  • (iv) any negligence, fraud, or willful misconduct by you or your users; or

  • (v) any actual or alleged violation of a third party’s rights, including copyright, trademark, trade secret, privacy, or proprietary interests.

  • (vi) any AI-related, GPU-accelerated, High-Risk Compute, or Autonomous System activities — including but not limited to deepfake generation, AI-driven impersonation, biometric data processing, unauthorized model training, autonomous agent deployment, cryptomining, or any AI misuse resulting in legal, regulatory, technical, financial, or reputational harm.

  You acknowledge that SCALIBIT has no visibility into, control over, or responsibility for any AI, GPU, or High-Risk Compute workloads executed within your environment, and you agree to fully indemnify SCALIBIT against any claims, investigations, or enforcement actions arising from such activities.

  This indemnification is in addition to any other indemnification obligations set forth elsewhere in this Agreement. If SCALIBIT becomes aware of a pending or filed legal action relating to your Services, SCALIBIT may require written confirmation of your indemnification obligations, which may include providing performance bonds, insurance coverage, or other financial guarantees. Failure to provide such confirmation may constitute a material breach of this Agreement.

  SCALIBIT reserves the right to participate in the defense of any claim through counsel of its own choosing and to assume control of such defense where appropriate. You agree to promptly notify SCALIBIT in writing of any such claim and to cooperate fully during all related proceedings. The terms of this Section shall survive the termination or expiration of this Agreement.

  43. U.S. EXPORT LAWS

  43.1 Export Compliance and Sanctions

  This Site and Our Services are subject to the export control and economic sanctions laws and regulations administered or enforced by the United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Export Laws”).

  SCALIBIT is a U.S.-based service provider, and as such, is legally required to comply with all applicable U.S. Export Controls and Trade Sanctions. Accordingly, SCALIBIT Services – including network routing, data hosting, account registration, payment processing, remote access, BGP announcements, and IP allocations – are not provided, routed, licensed, hosted, or made available (directly or indirectly) in any sanctioned country, embargoed territory, or to any individual or entity listed on U.S. restricted-party lists.

  You may not use the Services to export, re-export, or permit the export or re-export of software or technical data in violation of U.S. Export Laws. Users shall not collect, store, or transmit any technical information or data that is controlled under U.S. Export Laws.

  None of Our Services may be downloaded or otherwise exported or re-exported:

  • Into (or to a national or resident of) any country, region, or territory that is the target of comprehensive sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), including, but not limited to, Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Crimea, Donetsk People’s Republic (DPR), or Luhansk People’s Republic (LPR) regions of Ukraine.

  • To any individual, organization, or entity included on any U.S. government lists of prohibited or restricted parties, including but not limited to:

    • The U.S. Treasury Department's Specially Designated Nationals (“SDN”) List

    • The Sectoral Sanctions List (“SSI”)

    • The U.S. Commerce Department's Denied Persons List

  Resellers, affiliates, and customers are strictly prohibited from re-exporting, reselling, routing, or indirectly making SCALIBIT Services available to prohibited users, embargoed territories, or restricted parties. Any such unauthorized access or facilitation constitutes a material breach of this Agreement and may result in immediate termination without refund, along with mandatory reporting to competent authorities.

  By accessing this Site and Our Services, You agree to comply with these laws and regulations. Specifically, You represent and warrant that:

  • You are not a national or resident of, located in, or under the control of any restricted country or region.

  • You are not listed on any prohibited parties lists under U.S. Export Laws.

  • You are not owned, controlled, or acting on behalf of any person or entity designated as a Specially Designated National or Blocked Person by OFAC.

  • You are not engaged in nuclear, missile, chemical, or biological weapons activities that require a U.S. Government license.

  • You will not—directly or indirectly—purchase, use, sell, export, re-export, transfer, divert, or otherwise dispose of any service received from SCALIBIT in violation of these laws and regulations, nor will you provide access to or resell such services to any person, entity, or country subject to U.S. sanctions.

  Failure to comply with these laws and regulations may result in the suspension or termination of Your Account. If You access this Site or Our Services from other countries or jurisdictions, You do so on Your own initiative and are responsible for compliance with the local laws of that jurisdiction to the extent they do not conflict with U.S. Export Laws. If such laws conflict with U.S. Export Laws, You shall not access this Site or Our Services.

  The obligations under this section shall survive any termination or expiration of this Agreement or Your use of this Site or Our Services.

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  43.2 Prohibited Persons (Countries, Regions, Entities, and Individuals)

  The U.S. Department of the Treasury, through the Office of Foreign Assets Control ("OFAC"), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries (each a "Sanctioned Country") and certain individuals, organizations, or entities, including, without limitation, certain "Specially Designated Nationals" ("SDN") listed by OFAC.

  If you are located in a Sanctioned Country, a sanctioned region (such as Crimea, Donetsk People’s Republic, or Luhansk People’s Republic), or are listed as an SDN, you are prohibited from registering, signing up with, subscribing to, or using the Services. SCALIBIT does not register, host, support, or provide any Domain Name, DNS, Nameserver, Hosting, SSL, CDN, Mail, or IP-related service in connection with any Country-Code Top Level Domain (“ccTLD”) associated with a sanctioned or embargoed country or region — including, but not limited to, .ir (Iran), .kp (North Korea), .sy (Syria), .cu (Cuba), .ru (Russia), .by (Belarus), .su (former Soviet Union), .ua (Crimea/DPR/LPR). Such domains may not be routed, masked, resolved, proxied, forwarded, redirected, or used in any manner through SCALIBIT infrastructure — regardless of reverse proxy, CDN, VPN, hosting partner, or reseller arrangements. No exceptions, overrides, or authorizations apply under any circumstances.

  For more details on U.S. Export Laws, please refer to the following official sources:

  Office of Foreign Assets Control (OFAC) — U.S. Department of the Treasury:
  https://ofac.treasury.gov/

  Bureau of Industry and Security (BIS) — Export Administration Regulations (EAR):
  https://www.bis.doc.gov

  U.S. Department of Commerce — Export Laws & Trade Regulations:
  https://www.trade.gov/us-export-controls

  For additional compliance details and usage restrictions under U.S. Export and Sanctions laws, please refer to AUP §22 (U.S. Export Laws and Sanctions Compliance).

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  43.3 Advanced Compliance Restrictions & Anti-Circumvention

  In addition to the restrictions outlined above, SCALIBIT strictly complies with U.S. secondary sanctions, European Union (EU) restrictive measures, and United Kingdom (UK OFSI) sanctions regulations. SCALIBIT Services may not be used to evade, bypass, or indirectly violate such sanctions through intermediaries, resellers, proxy access, VPN usage, or other technical means.

  Users, resellers, affiliates, and sub-account holders are expressly prohibited from:

  • Providing SCALIBIT Services to any person or entity located in, or ordinarily resident in, a sanctioned country or region; or to any individual or entity listed on OFAC, BIS, SDN, SSI, Denied Persons, or other restricted-party lists.

  • Using VPNs, proxies, tunneling, remote access systems, or hosting/reselling arrangements to indirectly make SCALIBIT Services available to sanctioned jurisdictions or prohibited parties.

  • Engaging in any activity defined under U.S. “dual-use” export control regulations, including military, nuclear, missile, satellite, drone (UAV), cryptography, cyber-intelligence, weapons development, or other controlled end uses regulated under ITAR, EAR Part 744, or similar frameworks.

  Military, Dual-Use, and Controlled Technology Prohibition: You may not use SCALIBIT Services to support the development, testing, deployment, or transfer of military, nuclear, chemical, biological, or dual-use items that require a license under U.S. Export Laws, including EAR §744, ITAR, or other similar international export control regulations. This includes, but is not limited to, weapons development, defense intelligence operations, missile guidance software, unmanned aerial vehicle (UAV) control systems, mass surveillance tools, or other restricted military or strategic technologies.

  Dual-Use & Military End-Use Restrictions: SCALIBIT Services may not be used for the design, development, deployment, training, or operation of technologies related to weapons systems, mass surveillance, military infrastructure, or intelligence services, including but not limited to ballistic missile systems, drone warfare, cyber operations, nuclear technology, satellite weapons, or battlefield communication systems.

  Re-Export and Indirect Service Provision: You may not resell, re-export, assign, sublicense, redistribute, or otherwise make SCALIBIT Services available — directly or indirectly — to any restricted user, entity, or jurisdiction. Limited exceptions may apply only for non-sanctioned regions or non-restricted parties, and solely subject to full export compliance screening and explicit written authorization by SCALIBIT.

  Absolute Prohibition — No Exceptions for Comprehensively Sanctioned Jurisdictions: Under no circumstances does SCALIBIT authorize, permit, or enable the provision of Services — directly or indirectly — to any comprehensively sanctioned country, region, or territory, including, but not limited to, Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk (DPR), or Luhansk (LPR) regions of Ukraine, nor to any individual or entity designated on OFAC, BIS, SDN, SSI, ITAR, Denied Persons, Entity List, Unverified List, or similar restricted-party lists. No contractual approval, reseller agreement, third-party routing, VPN access, or customer request can override this absolute prohibition.

  Any potential authorization (if legally permissible) may apply only to non-comprehensively sanctioned regions or non-restricted parties, and remains strictly subject to full compliance screening, export classification, end-use verification, and written approval under U.S. Export Laws — including OFAC, EAR §744, and ITAR.

  SCALIBIT reserves the right to verify user identity, enforce IP geolocation restrictions, suspend or terminate access, or report suspected violations to competent authorities. Any breach of these provisions constitutes a material violation of this Agreement and may result in immediate termination without refund.

  These obligations apply regardless of whether access occurs directly via SCALIBIT’s infrastructure or indirectly via sub-accounts, resellers, VPNs, proxies, or third-party networks. All compliance duties survive termination, cancellation, or expiration of Services.

  In the event of any conflict between local laws and U.S. Federal Export Controls or Sanctions Regulations, the latter shall prevail. All users, resellers, and affiliates are responsible for ensuring that their use of SCALIBIT Services conforms to these overriding legal obligations, regardless of geographic location, operational jurisdiction, or applicable local legal frameworks.

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  43.4 Illicit Finance, Cryptocurrency Mixers, Dark Web Services, and OFAC-Designated Platforms

  In accordance with U.S. Federal Sanctions Programs, the Bank Secrecy Act (BSA), OFAC cyber-related sanctions, and anti–money laundering (AML) regulations, SCALIBIT strictly prohibits any use of its Services to operate, host, support, facilitate, or provide access to cryptocurrency tumblers, blockchain mixers, anonymization platforms, or any OFAC-designated or sanctioned crypto services — including, but not limited to, Tornado Cash, Blender.io, Sinbad.io, ChipMixer, Helix, or other similarly designated entities or wallets.

  SCALIBIT Services may not be used to operate, host, support, or facilitate any cryptocurrency mixing, tumbling, anonymization, sanctions-evasion, or darknet-related service — including, but not limited to, Tornado Cash, Blender.io, Sinbad.io, ChipMixer, Helix, or any other virtual currency mixer, tumbling service, anonymization tool, or blockchain privacy platform that is designated or sanctioned by OFAC, BIS, FinCEN, the U.S. Department of Justice, the United Nations, the European Union, or the UK HM Treasury. This prohibition also extends to the use of privacy-enhancing cryptocurrencies (e.g., Monero/XMR, Zcash/ZEC), anonymity-enhanced wallets, DeFi exploit platforms, cross-chain bridge laundering services, chain-hopping, or any system designed to obscure or mask user identity, asset origin, or transactional traceability.

  Hosting, storing, routing, reverse proxy use, tunneling, or facilitating access to any Dark Web–related service — including Tor exit nodes, I2P gateways, onion-routing services, darknet marketplaces, or privacy-enhancing technology intended to obscure user or transactional identity — is strictly prohibited on SCALIBIT infrastructure.

  Use of SCALIBIT Services to enable, support, or route traffic for ransomware payment infrastructure, cryptocurrency obfuscation, sanctions evasion, money laundering, illicit finance, or any “mixing” or anonymizing activity for digital assets is strictly forbidden — regardless of user intent, proxy configuration, hosting partner, or reseller arrangements.

  This prohibition applies regardless of technical use case, including but not limited to:

  • Operating or hosting cryptocurrency mixing, tumbling, or anonymization platforms (including smart contracts, APIs, RPC nodes, or related infrastructure)

  • Hosting Tor exit nodes, I2P routers, darknet gateways, or proxy services that facilitate anonymized or encrypted traffic for prohibited activities

  • Providing compute, networking, VPN, hosting, CDN, storage, or IP services knowingly used for sanctions evasion, ransomware payments, or OFAC-listed wallets

  • Reverse proxying, fronting, masking, or indirect routing of traffic to any sanctioned or designated location or entity through SCALIBIT Services

  Any violation of this section constitutes a material breach of the Agreement and will result in immediate termination without refund, and may be reported to relevant authorities, including OFAC, FinCEN, BIS, or other cyber enforcement agencies.

  No contractual approval, reseller agreement, VPN usage, domain masking, or customer request can override this prohibition.

  43.5 AI Export Regulations, Dual-Use Controls, and Model Transfer Restrictions

  In addition to traditional export controls and economic sanctions, advanced AI technologies — including GPU-based Compute, Machine Learning Models, Large Language Models (LLMs), Deepfake Generators, Biometric Processing Systems, and Synthetic Dataset Tools — are increasingly subject to U.S. and international dual-use export regulations.

  SCALIBIT infrastructure (including GPU Compute, Cloud Compute, Optimized Compute, and Dedicated Servers) may not be used to develop, train, host, export, or re-export AI models, datasets, or software that are classified as “dual-use,” “military end-use,” or otherwise controlled under:

  • U.S. Export Administration Regulations (EAR), including Category 3D001, 3A090, and 4A090 - AI and Supercomputing Controls
  • EAR §744 “Military End-Use and Dual-Use AI Restrictions”
  • U.S. Executive Order on Safe, Secure, and Trustworthy AI (Oct. 2023)
  • EU Artificial Intelligence Act (EU AI Act) – High-Risk & Prohibited AI Systems
  • Wassenaar Arrangement on Export Controls for Dual-Use Goods and Technologies
  • United Kingdom’s Export Control Order on AI-Supported Surveillance and Weapon Guidance Systems

  
  Prohibited AI Use Cases include, but are not limited to:

  • Training, hosting, or exporting AI models used for weapons development, military targeting, automated drone control, missile guidance, battlefield communications, or cyber warfare systems
  • AI systems used for biometric surveillance, mass face recognition, deepfake impersonation, or identity manipulation to evade sanctions or law enforcement
  • Exporting or facilitating transfer of controlled AI model weights, fine-tuning data, or GPU access to sanctioned countries or restricted parties
  • Providing AI training resources (GPU compute) to individuals or entities subject to U.S. export restrictions, or located in OFAC-sanctioned jurisdictions

  
  High-Performance Compute (≥100 TFLOPS) and GPU clusters (including NVIDIA A100, H100, AMD MI300, and similar) are subject to additional reporting, licensing, and export restrictions under EAR §740.17 and U.S. Executive Orders. SCALIBIT does not provide such resources to any sanctioned destination, entity, or user without full export compliance verification.

  Model Export, Weights Sharing, and Controlled Distribution: Customers are prohibited from using SCALIBIT Services to export, transmit, sell, or distribute AI model weights, inference engines, training pipelines, synthetic data generators, or software classified as controlled technical data under EAR or EU Dual-Use Regulations — including via API, cloud access, or encrypted data channels.

  SCALIBIT may suspend or terminate any Service used to facilitate AI misuse, weaponizable model development, or export of controlled AI technologies, including but not limited to:

  • AI-assisted cyber attacks, DDoS automation, exploit generation, ransomware facilitation
  • Deepfake fabrication, identity spoofing, facial/voice impersonation, biometric manipulation
  • Training LLMs or vision models on sensitive, unlawfully obtained, or medically regulated data (PHI, biometric, genetic, classified, or restricted datasets)

  
  No contractual approval, reseller agreement, API tunneling, encryption, or VPN-based access may override these prohibitions. Any violation may result in immediate account termination, referral to relevant export authorities (OFAC, BIS, EAR, or MLAT-partnered agencies), and permanent service denial.

  Export-Controlled AI Model Weights and Synthetic Dataset Transfers:
  Under EAR, ITAR, and EU Dual-Use Regulations, certain AI model weights, fine-tuning datasets, restricted synthetic datasets, and inference systems — particularly those capable of national security, biometric surveillance, or autonomous weapons applications — may be classified as export-controlled technical data. Customers are expressly prohibited from transmitting, exporting, selling, sharing, licensing, publishing, mirroring, or providing remote access to any export-controlled AI model weights, fine-tuning datasets, synthetic data derivatives, or restricted AI technical capabilities through SCALIBIT infrastructure — including via API endpoints, git repositories, cloud storage, container registries, private links, AI agents, encrypted transfers, or any other direct or indirect distribution mechanism.

  Classification and Responsibility Disclaimer:
  SCALIBIT does not classify, audit, validate, or determine whether any AI model, dataset, synthetic data derivative, or model weight constitutes “export-controlled technical data” under EAR, ITAR, EU Dual-Use Regulations, or any other applicable export-control or national security framework. The sole responsibility for determining export-control status, obtaining necessary licenses, performing end-use certification, maintaining audit trails, and ensuring full legal compliance — including screening against OFAC, BIS, ITAR, or EAR §744 restrictions — rests entirely with the Customer. SCALIBIT assumes no liability for any misclassification, undeclared export-controlled material, or unauthorized transfer of controlled or restricted AI technologies.

  These compliance obligations apply to all users, resellers, sub-accounts, and indirect users, and remain binding after termination of Services.

  No contractual approval, encryption, API tunneling, remote proxy access, or VPN-based circumvention may override U.S. Export Control Laws, OFAC Sanctions, or EAR/ITAR compliance requirements — under any circumstances.

  44. COMPLIANCE WITH LOCAL LAWS

  SCALIBIT makes no representation or warranty that the content, materials, or Services available on this Site are appropriate, lawful, or permitted for use in every country or jurisdiction. Access to this Site or any SCALIBIT Service from territories where such access or use is prohibited by law is strictly forbidden.

  Users who choose to access this Site or utilize SCALIBIT Services from outside the United States do so on their own initiative and are solely responsible for compliance with all applicable local laws, regulations, and governmental requirements of their jurisdiction — including, without limitation, those relating to data protection, privacy, consumer protection, telecommunications, and export control regulations.

  SCALIBIT does not provide legal advice, does not assess compliance with foreign laws, and does not guarantee that use of its Services will satisfy the laws of any non-U.S. jurisdiction. Users are solely responsible for seeking independent legal counsel to confirm local compliance requirements, including GDPR, KVKK, LGPD, PIPEDA, PDPA, or similar international regulations.

  SCALIBIT reserves the right, at its sole discretion, to restrict, suspend, or terminate access to the Site or Services in any country, region, or jurisdiction where such access is or may be deemed unlawful, restricted, or inconsistent with applicable regulatory obligations.

  Failure by the User to comply with applicable local laws, sanctions, or regulatory restrictions may result in immediate termination of Services without refund, and where mandated, SCALIBIT may report such violations to appropriate authorities.

  45. NO THIRD-PARTY BENEFICIARY RIGHTS

  This Agreement, including all addenda, schedules, and incorporated policies, is made exclusively between SCALIBIT and the Customer. It is not intended to, and shall not be construed to, grant any rights, remedies, benefits, claims, or interests whatsoever to any third party — including, without limitation, any reseller, affiliate, end-user, sub-account holder, downstream client, payment processor, data center operator, network partner, or other external entity — whether as a third-party beneficiary or otherwise.

  No past, present, or future customer of the Customer (including end-users, subscribers, clients, or hosted account holders) shall have any legal standing or privity of contract with SCALIBIT, nor any direct claim, right of action, or enforceable interest under this Agreement or any SCALIBIT policy.

  All provisions of this Agreement are intended solely for the benefit of the Parties hereto — SCALIBIT and the Customer — and their respective permitted successors and assigns, and shall not create any third-party beneficiary rights under any legal or equitable theory.

  46. NOTICES

  All contractual, billing, compliance, regulatory, or legal notices, claims, or communications under this Agreement must be submitted to SCALIBIT in writing through one of the following officially designated channels:

  • General legal and compliance matters: legal@scalibit.com

  • Subpoenas, court orders, or law enforcement requests: legalrequests@scalibit.com

  • Billing and payment matters: billing@scalibit.com

  • Official ticketing system (Client Portal): https://scalibit.com/login/

  All notices sent to SCALIBIT must originate from the registered email address associated with the Customer’s account or be submitted via the authenticated Client Portal. Notices to the Customer shall be delivered electronically to the primary contact email address on record, or via the Client Portal. Electronic notices (including email and Client Portal communication) are deemed legally valid and binding, and are considered received on the date transmitted — or, if transmitted on a non-business day, on the next business day — in accordance with applicable electronic signature and communications laws (including ESIGN Act, UETA, and EU eIDAS).

  The Customer may update its notice or contact information by submitting a written request through the Client Portal or by email to billing@scalibit.com. SCALIBIT shall not be liable for undelivered notices due to outdated, inaccurate, or misconfigured contact information provided by the Customer.

  Once available, physical or statutory notices (including formal legal service, subpoenas, or regulatory correspondence) may also be delivered to SCALIBIT’s registered corporate address as listed on its public Legal Notice page, subject to applicable jurisdictional requirements. Electronic delivery remains the primary and preferred form of notice unless otherwise legally mandated.

  47. ELECTRONIC COMMUNICATIONS

  Communications between You and SCALIBIT are primarily conducted through electronic means — including, but not limited to, the SCALIBIT Client Portal (Support Ticket System), system-generated notifications, email, or notices posted on the SCALIBIT website. By using the Services, You (i) consent to receive all communications electronically, and (ii) agree that all terms, notices, disclosures, invoices, service alerts, suspension warnings, and other communications delivered electronically satisfy any legal requirement that such communications be in writing.

  Where SCALIBIT requires that You provide an email address, You are responsible for providing, maintaining, and regularly monitoring a valid, active, and functional email address. If the last email address provided to SCALIBIT is invalid, inactive, or incapable of receiving communications, SCALIBIT’s dispatch of an email or Client Portal notice to such address shall nonetheless constitute effective notice.

  Each Party agrees that (i) the sender identification contained in an electronic communication is legally sufficient to verify the sender’s identity and authenticity; (ii) any electronic communication containing Your account credentials, digital signature, or account identifier shall establish You as its originator and has the same legal effect as a document with Your handwritten signature; and (iii) any email, system log, Client Portal message, or printout thereof constitutes valid, admissible, and legally enforceable evidence of the communication’s contents and transmission.

  Electronic communications — including messages delivered through the Support Ticket System, automated service alerts, suspension notices, and billing updates — shall be deemed properly delivered once transmitted by SCALIBIT's systems, regardless of whether You actually access, read, or otherwise acknowledge such communications.

  48. FINAL AGREEMENT

  This Agreement — together with all documents incorporated by reference, including the Acceptable Use Policy, Privacy Policy, Data Processing Addendum, Billing and Refund Policy, Service Level Agreements (SLA), and any service-specific terms — constitutes the entire, complete, and exclusive understanding between You and SCALIBIT. It supersedes all prior proposals, negotiations, representations, or agreements, whether written or oral, relating to the subject matter hereof.

  You acknowledge and agree that electronic acceptance of this Agreement — whether through online registration, click-wrap acceptance, account activation, or Service use — shall constitute a valid and legally binding execution of this Agreement, with the same force and effect as a handwritten signature.

  No statement, representation, marketing material, price quote, correspondence, or prior communication — whether made by SCALIBIT or any reseller, affiliate, technician, agent, or representative — shall amend, modify, or override the terms of this Agreement unless expressly set forth in a written amendment signed by an authorized representative of SCALIBIT.

  Any waiver, modification, or amendment to this Agreement shall be valid only if made in writing and executed by SCALIBIT through its duly authorized corporate representative. No SCALIBIT employee, contractor, or support agent has authority to modify or waive any provision of this Agreement through verbal or informal communication.

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  49. NO AGENCY RELATIONSHIP

  Nothing in this Agreement shall be interpreted as creating any agency, partnership, joint venture, franchise, fiduciary duty, employment, or other joint enterprise relationship between You and SCALIBIT. Each Party acts as an independent entity and is solely responsible for its own obligations, representations, conduct, and liabilities.

  No reseller, referral partner, affiliate, managed service provider, consultant, or technical representative (whether disclosed or undisclosed) shall be deemed to be an agent or legal representative of SCALIBIT. Such parties have no authority to make commitments, warranties, representations, legal agreements, or obligations on behalf of SCALIBIT.

  You may not represent yourself as an employee, agent, partner, or legal associate of SCALIBIT unless expressly and formally authorized in writing. No actions, statements, or implied conduct of either Party shall create a binding agency relationship in the absence of a formally executed agreement.

  50. ENFORCEABILITY

  If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court or authority of competent jurisdiction, such provision shall be deemed severed only to the minimum extent required, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall automatically be replaced with a valid and enforceable provision that most closely reflects the original intent, purpose, and commercial effect—without changing the overall balance of rights and obligations set forth in this Agreement.

  No failure or delay by SCALIBIT to exercise any right, remedy, or provision under this Agreement shall constitute a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude the further exercise of any other right or remedy. All terms of this Agreement remain enforceable to the fullest extent permitted by law in any jurisdiction.

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  51. ASSIGNMENT, TRANSFER, AND RESALE RESTRICTIONS

  Except as expressly permitted in writing by SCALIBIT, You may not assign, transfer, sublicense, delegate, rent, lease, share, resell, or otherwise convey any of Your rights or obligations under this Agreement — including any service access, API credentials, hosting environment, IP allocation, or account-level privileges. Any attempt to do so without SCALIBIT’s prior written consent shall be null and void, and may result in immediate suspension or termination of Services without refund.

  Unauthorized Service Resale & White-Labeling: Except where expressly allowed under a separate written Reseller or Partner Agreement executed by SCALIBIT, You may not:

  • Operate SCALIBIT Services as a white-label hosting platform, data center, cloud provider, or mail hosting service;
  • Sub-license or reallocate compute capacity, GPU access, bandwidth, IP addresses, VPS/VM instances, storage, or GPU nodes;
  • Resell or repackage SCALIBIT Services as Your own infrastructure or brand without SCALIBIT’s formal written approval.

  SCALIBIT Assignment Rights: SCALIBIT may assign, transfer, delegate, or subcontract any of its rights or obligations under this Agreement — in whole or in part — without prior notice to the Customer, including without limitation in connection with:

  • Corporate restructuring, merger, acquisition, or sale of assets;
  • Transfer to SCALIBIT’s affiliates, data-center partners, or managed service providers;
  • Compliance with regulatory, legal, or contractual obligations.

  This Agreement shall be binding upon, and inure to the benefit of, SCALIBIT and its permitted successors and assigns. Any transfer, resale, or sublicensing of Services not expressly authorized by SCALIBIT is strictly prohibited.

  52. FORCE MAJEURE

  SCALIBIT shall not be liable for any failure or delay in the performance of its obligations under this Agreement where such failure or delay results directly or indirectly from circumstances beyond its reasonable control (“Force Majeure Event”).

  Force Majeure Events include, without limitation:

  • Natural disasters (including fire, flood, earthquake, storm, lightning, landslide, or other acts of God);

  • Epidemic, pandemic, public health emergency, or quarantine restrictions;

  • War (declared or undeclared), civil unrest, riots, insurrection, embargoes, acts of terrorism, or geopolitical sanctions;

  • Failure, outage, or disruption of data-center facilities, power supply, cooling systems, cloud infrastructure, backbone carriers, or upstream Internet networks beyond SCALIBIT’s reasonable control;

  • Widespread shortage, delay, or unavailability of energy, telecommunications, hardware components, or critical transportation services;

  • Acts, orders, legislation, or restrictions imposed by any governmental or regulatory authority that impact the Services or SCALIBIT’s ability to operate.

  During the continuance of a Force Majeure Event, SCALIBIT’s affected obligations shall be suspended for the duration and scope of the impact, and SCALIBIT shall be granted a reasonable extension of time to perform such obligations. SCALIBIT will make commercially reasonable efforts to mitigate the effects of the Force Majeure Event and to restore the affected Services as soon as practicable.

  The Customer acknowledges that certain obligations — including payment obligations, compliance with the AUP, indemnification duties, and restrictions relating to unlawful or high-risk use — continue in full force and are not excused or suspended by Force Majeure.

  SCALIBIT will provide notice of any Force Majeure Event (where commercially feasible) via email, the Client Portal, or through the official Service Status Page. Delay or failure to notify shall not affect the applicability of this Section.

  53. GOVERNING LAW & JURISDICTION

  This Agreement and any dispute or claim arising out of or in connection with it, its subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

  In case of any conflict between local laws and U.S. Federal Export Controls, Sanctions Regulations, or National Security Laws, the applicable U.S. Federal laws shall prevail and have priority over any local laws — and shall apply to all SCALIBIT Services, regardless of customer location, hosting jurisdiction, or contractual interpretation.

  In the event of any dispute, claim, or controversy arising out of or relating to this Agreement or the Services provided by SCALIBIT, the Parties shall first attempt to resolve the matter amicably through good faith negotiation. If no resolution is reached within thirty (30) days, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

  The arbitration shall take place in Cheyenne, Wyoming, United States, before a single arbitrator appointed in accordance with the AAA Rules. The language of arbitration shall be English, and each Party shall bear its own costs and expenses, including legal fees, unless otherwise determined by the arbitrator in the final award.

  Exclusive Venue: For any legal action that is not subject to arbitration, the Parties irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Cheyenne, Wyoming, United States, and waive any objection to venue or forum non conveniens.

  Class Action Waiver: To the fullest extent permitted by law, You and SCALIBIT agree that any dispute resolution proceedings — whether in arbitration or court — shall be conducted only on an individual basis, and not in a class, consolidated, collective, or representative action. You hereby waive any right to participate in any class, group, or mass claim against SCALIBIT.

  The arbitral award shall be final and binding upon the Parties, and judgment upon the award may be entered in any court of competent jurisdiction. You further agree that any claim or cause of action arising out of or related to the use of SCALIBIT’s Services must be filed within one (1) year after such claim or cause of action arose; otherwise, it shall be permanently barred.

  Notwithstanding the foregoing, SCALIBIT reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property, confidential information, or to prevent unauthorized access or misuse of its infrastructure.

  54. HEADINGS

  The section and subsection headings contained in this Agreement are for convenience and reference purposes only. They do not define, limit, interpret, or describe the scope, intent, or legal effect of any provision of this Agreement and shall not affect its construction or interpretation in any way.

  55. CHANGES TO THIS AGREEMENT

  SCALIBIT reserves the right, at its sole discretion, to revise, modify, or update this Terms of Service (TOS) and any related policies (including but not limited to the Acceptable Use Policy, Privacy Policy, and Refund Policy) at any time, with or without prior notice. Unless otherwise stated, such revisions become effective immediately upon being published on the SCALIBIT website.

  In the event of material changes — including modifications affecting billing terms, refund eligibility, data protection obligations, or security and compliance requirements — SCALIBIT may (but is not obligated to) provide advance notice via email, Client Portal announcement, or service notification banners. However, SCALIBIT is under no legal or contractual obligation to obtain user consent prior to implementing such updates.

  It is your responsibility to review this Agreement periodically to remain informed of any updates or modifications. Your continued use of the Services after the effective date of any change constitutes your binding acceptance of the revised Terms. If you do not agree with the updated Terms, you must immediately discontinue use of the Services.

  The most current and authoritative version of this Agreement is always available at:
  https://scalibit.com/legal/terms-of-service

  SCALIBIT may, from time to time, introduce additional legal terms or usage restrictions specifically applicable to AI Services, High-Risk Compute, GPU Processing, Synthetic Data Generation, Facial/Biometric Recognition, Automated Decision-Making, Deepfake/Model Hosting, or Dataset Handling. These updates may be issued as addendums, policy schedules, or modifications to the existing Terms, including but not limited to the AI Usage & High-Risk Compute Policy, Acceptable Use Policy (AUP), Data Processing Agreement (DPA), and Export Control & Sanctions Policy. Such additions or revisions — once published on the SCALIBIT website — form an integral part of this Agreement and shall be deemed effective and binding upon publication, unless a later effective date is specified.

  56. ERRORS, OMISSIONS, AND PRICING DISCLAIMER

  While SCALIBIT makes every reasonable effort to ensure the accuracy and completeness of all information published on its website, product listings, and client portal, occasional typographical errors, inaccuracies, or outdated details may occur. This may include, without limitation, errors in service descriptions, technical specifications, or pricing information.

  SCALIBIT reserves the right to correct any such errors, inaccuracies, or omissions at any time — including after an order has been submitted — and to modify, cancel, or adjust any order affected by such discrepancies without prior notice. If a pricing or specification error impacts an existing order, the Customer will be notified and provided the option to either proceed at the corrected price or cancel the order for a full refund (if payment has already been received).

  All prices, discounts, promotions, and offers displayed on the SCALIBIT website are subject to change at any time and without prior notice. SCALIBIT shall not be liable for any losses, misunderstandings, or damages resulting from outdated, inaccurate, or incorrectly displayed information on its website or related materials.

  In addition to the foregoing, SCALIBIT makes no representation or warranty regarding the accuracy, reliability, legality, or completeness of any content, output, or information that may be generated, automated, or produced through AI-based, machine-learning, or algorithmic tools — including any text, code, logs, instructions, reports, or analytics. AI-generated information (including but not limited to chatbot responses, automated notifications, support guidance, API outputs, or model-assisted security reports) may contain errors, hallucinations, omissions, or misleading results and must not be solely relied upon for legal, financial, medical, security, or compliance-related decisions, and should not be considered professional advice.

  SCALIBIT disclaims all liability for any damages, losses, or decisions arising from the use, interpretation, or reliance on AI-generated content, whether provided through the Customer Portal, SOC platform, Abuse Center, ticket responses, automation tools, or any other communication channels. Customers using such outputs do so entirely at their own risk and remain solely responsible for verifying the accuracy, legality, and applicability of any such content before use.

  AI-based recommendations, automation, server adjustment suggestions, compliance alerts, or policy explanations are provided strictly on an “as-is” and “for informational purposes only” basis, without warranty of accuracy or fitness for a particular purpose. They do not constitute legal, regulatory, security, contractual, or professional advice. SCALIBIT is not responsible for any outcome arising from such reliance.

  All liability limitations, warranty disclaimers, and indemnification provisions — including but not limited to Sections 20 through 30, Section 40, Section 41, and any other applicable parts of this Agreement — apply equally to any AI-assisted, automated, or algorithmically generated content or output.

  57. CONTACT INFORMATION

  If you have any questions regarding this Agreement, or require clarification about its interpretation or application, please contact us through one of the following channels:

  SCALIBIT.COM
  Email (General Inquiries): info@scalibit.com
  Email (Customer Support): support@scalibit.com
  Email (Legal & Compliance): legal@scalibit.com

  Please note that contacting SCALIBIT does not create any contractual obligation, legal partnership, or professional advisory relationship unless explicitly confirmed in writing by an authorized representative.

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