Effective Date: x x, xxxx
Last Updated: x x, xxxx
ABUSE HANDLING POLICY
This Abuse Handling Policy forms an integral part of SCALIBIT’s Acceptable Use Policy (AUP), Anti-Spam & Abuse Policy, Terms of Service (ToS), and Privacy Notice, and is incorporated herein by reference.
SCALIBIT (“SCALIBIT”) provides neutral intermediary services in the form of unmanaged infrastructure offerings, including Virtual Machines (VPS, VDS), Cloud Services (Cloud Servers, Dedicated Cloud Servers), Cloud Compute Services, Dedicated Servers (Dedicated Servers or Bare Metal), and specialized GPU Hosting.
All services and servers, together with any IP address(es) assigned thereto, are leased, utilized, and managed exclusively by Customers. All legal, regulatory, contractual, and content-related responsibilities arising from the use, operation, and management of such services, servers, and assigned IP address(es) rest solely with the Customer.
SCALIBIT does not control, operate, administer, or supervise any Customer-leased services or servers, and does not review, monitor, curate, modify, or regulate any content hosted, stored, processed, or transmitted within such services. All administrative authority and operational control remain exclusively with the Customer. SCALIBIT does not act as a content publisher, content creator, or editorial authority.
SCALIBIT acts as a mere conduit for the data transmitted by its Customers and does not initiate the transmission, select the receiver, or select or modify the information contained in the transmission, within the meaning of applicable intermediary liability frameworks.
SCALIBIT (“we,” “us,” “our”) investigates and records all abuse reports submitted to us. We are committed to maintaining a safe, secure, and legally compliant environment across all our infrastructure and compute services. Where appropriate, we may take action if a violation of our Terms of Service, Acceptable Use Policy, or applicable law is confirmed. We may also take action when required to comply with applicable laws, court orders, or requests from competent authorities, relevant network or registry operators, and upstream data center providers and network operators that physically host the affected services and originate and announce the associated IP address ranges.
This policy operates in parallel with our EU Digital Services Act (DSA) Compliance Notice for services hosted within the European Union and our applicable U.S. legal compliance frameworks, including DMCA safe harbor provisions, for services operated from or within the United States.
Additional information may be requested from you to verify or clarify your report. Please note that we reserve the right to disclose abuse report details to the relevant customer for resolution purposes, while maintaining confidentiality and applicable data protection standards. Due to privacy obligations, we may not always provide detailed follow-up beyond confirmation of resolution. In certain cases, we may validate the report directly with our customer as part of the investigation process.
Quick navigation to key parts of this notice
1. HOW TO REPORT ABUSE
If you wish to report abuse related to infrastructure services provided by SCALIBIT, please send an email to:
To ensure timely processing, include as much detail as possible — such as IP address, timestamps, relevant URLs (if applicable), and a clear technical description of the activity or incident being reported.
2. WHAT HAPPENS AFTER YOU REPORT
-
2.1 Receipt Confirmation
You will receive an acknowledgment email confirming that your report has been received and logged in our abuse tracking system. -
2.2 Initial Review Within 24 Hours
Our abuse team will begin reviewing the report within 24 hours of receipt. Every complaint is assessed based on severity, credibility, and potential network impact. -
2.3 Technical & Contextual Investigation
We will analyze the report to validate the claim using available service-level metadata, provisioning records, IP address assignment information, timestamps, and other technical indicators within our administrative scope. Where necessary and appropriate, this process may also involve coordination with the relevant upstream data center providers or network operators that physically host the affected services and announce the associated IP address ranges, strictly within the limits of applicable law and contractual obligations. -
2.4 Enforcement Actions
If the report is verified, SCALIBIT will take appropriate corrective measures within its administrative control. As a first step, SCALIBIT will issue a formal abuse notification to the Customer and require the Customer to promptly investigate and remediate the identified violation or abusive activity within a reasonable timeframe, as the services and servers are exclusively operated and managed by the Customer.If the Customer fails to respond, refuses to remediate the issue, or remains non-responsive, SCALIBIT may implement service-level enforcement actions, including service suspension or permanent service termination, in accordance with its Terms of Service, Acceptable Use Policy, and applicable legal obligations.
Where technically necessary—specifically regarding network-level abuse that SCALIBIT cannot mitigate directly—SCALIBIT will coordinate with the upstream data center providers and network operators that physically host the affected services and that originate and announce the associated IP address ranges. This coordination may involve requesting network-level interventions such as port blocking (including outbound SMTP / Port 25), IP null-routing, or traffic filtering at the upstream level. SCALIBIT reserves the right to suspend or terminate services immediately in cases of severe violations, non-responsiveness, or to comply with requirements from these upstream infrastructure providers.
-
2.5 Resolution Notification
Once the investigation is finalized, you will receive a confirmation indicating that the matter has been reviewed and appropriate action has been taken in accordance with our policies. Due to privacy and data protection obligations, SCALIBIT is not required to provide specific details regarding internal enforcement actions or Customer communications.
All abuse reports are logged and tracked individually. Please submit one report per IP address or incident to help ensure faster and more accurate resolution.
3. SCOPE OF SERVICES COVERED BY ABUSE REPORTS
This Abuse Handling Policy applies exclusively to infrastructure and compute services provided directly by SCALIBIT, including:
- Virtual Machines (VPS, VDS)
- Cloud Services (Cloud Servers, Dedicated Cloud Servers)
- Cloud Compute (Standard Performance, High Performance, High Frequency)
- Optimized Cloud Compute (General Purpose, CPU Optimized, Memory Optimized, Storage Optimized)
- GPU Servers and GPU Cloud Instances
- Dedicated Servers and Bare Metal services
SCALIBIT does not provide domain registration, shared hosting, email hosting, SSL certificate issuance, or website content hosting services. Accordingly, abuse reports related solely to domain registration, website content hosted by third parties, or email services not operated by SCALIBIT fall outside the scope of this policy and should be directed to the relevant registrar, hosting provider, or network operator.
4. ADDITIONAL INFORMATION
For further details or questions regarding this policy or specific types of abuse (including spam, phishing, DDoS activity, malware distribution, network scanning, or other malicious activity), you may contact:
SCALIBIT reserves the right to cooperate fully with law enforcement authorities, data protection regulators, upstream network providers, and affected network operators in the investigation of abuse incidents, in accordance with applicable laws and regulations.
